CGC Home Services

Reviews

• LC

  Linda Carolan

  5 days ago
  5.0
  Great service Wonderful explanation of message on iron filter and what to look for if there are problems
• KB

  Keith Bruhnsen

  6 days ago
  2.0
  Show up late, never inspected the water softeners, tested the water and immediately began trying to sell me anew one.
• DJ

  David Jickling

  May 2, 2026
  5.0
  Mark was very friendly and thorough in his testing and evaluation of our existing water treatment system and explanation of the benefits of a new Kinetico system.
• ML

  Martha Luckham

  Apr 29, 2026
  5.0
  Matthew Graham did such a thorough detective job before tackling my plumbing work, I was grateful for his serious approach and excellent solution to my problem. Would hire him again!
• IH

  Ibrahim Hakim

  Apr 6, 2026
  1.0
  CGC asked for my review via email, so here it is. We purchased a home within the last year that has a Kinetico water softener system, and because of that we’re essentially required to use CGC Home Services since they’re the only authorized dealer/servicer for Kinetico. We’ve had two visits from their technicians and both left us extremely disappointed. Our first visit was because an auxiliary tank on our water softener was draining continuously, likely due to a malfunctioning float valve. The system is quite old (original to the home), but the technician did not seem familiar with it or understand the purpose of any of the additional tanks beyond the two softener tanks. Without testing our water, he immediately recommended replacing the entire system, which would have cost us about $10,000. At the time, we had another plumber at the house from a different company running a gas line for our generator. He overheard CGC’s recommendation and asked for the water test results, which CGC couldn’t provide. Once CGC finally tested the water, they realized the softener was appropriately softening the water and removing iron. The technician then manipulated the float valve and it started functioning normally again. He seemed upset that the other plumber made him test the water and was visibly flustered. A few hours later, I found that the tubing he had worked on was leaking into our basement utility room. I had to fix this myself after hours. Several months later, we had another CGC technician come out to evaluate the system because it was regenerating frequently. I wasn’t home, so my wife had me on speakerphone during the visit. This technician also didn’t seem to understand how our system worked and incorrectly told me that our four tanks were actually just two twin softeners — which is completely wrong. CGC’s assessment was that we had “hard water” both coming into and exiting the softener based on their testing, and that “calcification” on the copper piping pre-softener also meant we had hard water. They also claimed our 8-year-old Bradford White water heater was at end of life due to some minor rust on the exterior cover, not the tank itself. They pushed us to replace everything and said it was urgent enough to schedule the next morning. They quoted us $10,135 for a twin tank water softener, a new sediment filter (despite me telling them I had our entire sediment filter replaced and replumbed less than a year ago), an iron filter, and a reverse osmosis system for the sink and fridge. They told me the RO system was “free,” but if I didn’t want it, they would only take $500 off the quote despite listing it at $1,867. They then quoted a new 75-gallon water heater and expansion tank for $6,468. This is a straight swap with our current 75-gallon unit using the existing gas line, plumbing, and venting. The water heater itself retails for about $2,700 (and likely less for them as the installer), and an expansion tank is about $200, so the labor they were charging is hard to justify. Overall, the total came to $16,603. At that point, I had zero trust in CGC and felt they were being dishonest. I had our water tested the next day by a different company who showed us the results on a computer. Our well water tested at 21 grains of hardness, 1.0 ppm ferrous iron, 0.2 ppm ferric iron, and 559 TDS. The water after the softener from our tap was 2 grains of hardness, 0.2 ppm ferrous iron, and 0.2 ppm ferric iron — even with the system partially bypassing the iron filter. While not perfect, that is nowhere near the “hard water” CGC claimed was coming out of the softener. I had a third company come out as well, and their testing confirmed these results. I truly believe CGC either doesn’t understand these systems and/or is willing to misrepresent the data to push unnecessary and expensive replacements with grossly padded quotes. Their recommendations were not just off — they were contradicted by actual testing from multiple other companies. I see them as a company that cannot be trusted to provide honest assessments.