Zoom Drain

Reviews

• JP

  Jessica Zee Price

  5 days ago
  5.0
  Joe was great!! He's was super thorough, knowledgeable, and honest. He answered all our questions, and discussed different options with us. We'll be requesting him in the future. I liked the flat rate pricing, as opposed to an hourly rate. Helps you know what you're getting upfront. I know they've got to pay workers extra for off-hours & holidays, but the emergency fee still did seem a bit exorbitant. But maybe it's standard for the industry. I don't have enough experience to know. They were at least upfront and clear about it. We'll still be calling them again though, for more yearly service, and we'll just hope to avoid emergency calls in the future.
• PK

  Patrick Kelly

  Jul 2, 2026
  5.0
  Had our sewer pump alarm go off. Called the local guy who blew us off telling he will see us in the AM. We asked about what we should do in the meantime with using the toilets etc. Told us it will be fine. When we expressed concern that we were worried that sewage would back up into our 1st floor, they literally scoffed, without even bothering to understand our system and said “it wasnt going to happen”. We spent a good part of the late afternoon early evening calling around to find someone else and then found zoom drain, who were incredibly nice and empathetic. Listened to us patiently, explained the risks for using our plumbing and suggested not to go too crazy on avoiding use of the toilets etc but definitely dont do any laundry. It was pretty late in the pm so we set up an appt 1st thing in the AM. Joe showed up first thing, was incredibly friendly and efficient walking us thru his process for checking the electrical system before opening the drain.. He lifted the cap and said -well its a good thing you limited our use of the toilets -as there was alot of sewage in the drain. Pretty close to backing up into the basement/crawl space level but the real issue would have been the electrical system within the drain getting flooded /damaged, which would have been an expensive repair. Adjusted the floater alarm switch that caused the problem, talked us thru various options to consider in the future to remediate the system vs specific replacements repairs should it recur. Had the estimates in my email before he left our driveway. I highly recommend calling zoom drain for your plumbing needs! (But hope i never have to use them again)😊
• KF

  Kim Filippone

  Jun 26, 2026
  5.0
  Once again Zoom Drain did not disappoint. Answered on the first call after I tried to contact multiple septic companies, most of whom never picked up or responded. Got a text with a technician photo before they got here that he was on his way, which was very helpful. Tristan was informative and gave me an honest review of the situation and what my options were while standing in the rain with no complaints the whole time. While their service doesn't cover most of what I need done. He recommended a number of companies to call. These guys are definitely my 'go to' for all things plumbing and septic. Top notch communication and responsive service.
• CM

  Cerridwen McQueen

  Jun 26, 2026
  5.0
  Zoom drain was amazing with an emergency issue with a clogged kitchen sink! They were prompt, communicative, and upfront about pricing. Adrian was absolutely fantastic! So easygoing, explained everything well, and gave lots of options. Great experience! Thanks!
• KM

  Katie Morris

  Jun 26, 2026
  5.0
  Highly recommend Zoom Drain! They were able to get me an appointment very quickly. Evan, the technician who came out, fixed the issue efficiently and took the time to explain the entire process in a way that was easy to understand. I was very impressed with his professionalism and the quality of the work. I’m extremely satisfied with the service and would definitely recommend Zoom Drain to anyone in need of plumbing or drain services.