Question 1

What do I need to rent a tool?

Accepted Answer

All you need is your driver’s license or a government-issued photo ID and a credit or debit card to pay for the rental upfront. No extra deposit is required.

Increase your financial flexibility with our Commercial Credit account. Our online application can be completed anytime, from anywhere.

Question 2

Is a deposit required for a reservation?

Accepted Answer

For customers without a line of credit, Sunbelt Rentals does not require a deposit to rent tools and equipment. However, you will be asked for payment information when you make your reservation. Your credit or debit card will not be charged for the rental period (one ((1)) day minimum) until you pick up the equipment.

For Credit Customers, we will secure a deposit for your reservation. This deposit will be held within your account until the rental equipment is returned and the contract closed. Apply for a credit  account here.

If your project is quick and you only need the equipment for a few hours, Sunbelt Rentals does offer a Rapid Return rate. Return the equipment within four (4) hours of the pickup time and we will refund the difference of the Rapid Return rate. Rates will vary based on product. Call 800-667-9328 if you have any questions.

Question 3

What if I need to keep my equipment longer?

Accepted Answer

If you need assistance, please contact the branch of the equipment rental and they can extend the rental for you.  When you keep the equipment longer, we will add the additional time and charges to your contract and credit card.  Please refer to the rental contract, where the day, week and 4-week rates are shown for each piece of tool and equipment.

Question 4

Can I return rented equipment at any location?

Accepted Answer

Typically, equipment should be returned to the same location where you initially rented it. If you need to return it to a different location, please contact the store where you rented the equipment for guidance. It’s advisable to call ahead so we can assist you in finding a convenient alternative location for your return. Your convenience is our priority.

Question 5

What is the cost for the delivery of equipment to my location?

Accepted Answer

The delivery charge is calculated based on the category and class of equipment, the location of the rental location, the distance of the project site from the rental location.

Question 6

Can I get tools and equipment delivered to me?

Accepted Answer

Yes, Sunbelt Rentals offers convenient delivery options from our extensive network of locations for a reasonable fee. When making a reservation, simply select the delivery option. During the reservation process, you can specify the delivery drop-off date and time, as well as your estimated equipment pickup date. The estimate is for our planning purposes and not a final date.

To initiate our equipment pickup service, you must confirm the end of your rental via the app or by phone. Additionally, if you have specific delivery instructions or prefer a designated contact person for coordination, please include those details when submitting your reservation.

For businesses utilizing a commercial credit account, associated delivery and pickup fees will be reflected in your invoice.

To receive notifications about your delivery, adjust your settings in your account to receive reminders and updates related to your delivery and pickup.

Question 7

What happens if a tool breaks or quits working while I am renting it?

Accepted Answer

Sunbelt Rentals inspects and services each piece of equipment prior to each rental and should be in good working order. If you experience problems with the tool while renting it, please go to the specific Equipment Detail page within the reservation to request service.  If you need additional assistance, please contact the branch of the equipment rental and they can arrange for next steps or a replacement.  If you want to have protection in the event of damage, Sunbelt Rentals offers a Rental Protection Plan (RPP), which can be purchased at the start of your rental.

Question 8

What do I need to rent a tool from Sunbelt Rentals?

Accepted Answer

You need a driver’s license or government-issued photo ID and a credit or debit card for upfront payment. No extra deposit is required. You can also apply for a Commercial Credit account for more financial flexibility.

Question 9

Is a deposit required when I make a reservation at Sunbelt Rentals?

Accepted Answer

No deposit is required for tool or equipment rentals without a line of credit. Payment information is collected at reservation but you're only charged when picking up the equipment. Credit customers have a deposit held until return and contract closure.

Question 10

Can I keep the rented equipment longer than initially planned?

Accepted Answer

Yes, contact the rental branch to extend your rental. Additional charges will apply based on extra rental time and your credit card will be charged accordingly.

Question 11

Can I return equipment to a different Sunbelt Rentals location than where I rented it?

Accepted Answer

Equipment should generally be returned to the same location. If needed, call the store you rented from for assistance with alternate return locations.

Question 12

Does Sunbelt Rentals offer delivery of equipment to my location?

Accepted Answer

Yes, equipment delivery is available for a reasonable fee based on equipment category, class, and distance from the rental location. Delivery details can be specified during reservation.

Question 13

What should I do if the rented tool breaks during my rental period?

Accepted Answer

If a tool breaks, use the Equipment Detail page in your reservation to request service or contact the rental branch for assistance or replacement. Rental Protection Plan (RPP) is available for damage coverage.

Question 14

What are the operating hours for Sunbelt Rentals in Augusta, ME?

Accepted Answer

Sunbelt Rentals is open Monday to Friday from 7:00 AM to 5:00 PM and closed on Saturdays and Sundays.

Question 15

How can nearby gyms like CrossFit Undaunted and Central Maine Indoor Cycling be convenient after renting equipment?

Accepted Answer

After renting equipment, customers can visit nearby gyms such as CrossFit Undaunted or Central Maine Indoor Cycling to stay active and fit, blending work projects with personal wellness conveniently located near Sunbelt Rentals.

Question 16

How can nearby services like KDT Towing & Repair Inc. assist customers renting equipment?

Accepted Answer

Nearby automotive services like KDT Towing & Repair Inc. offer convenient roadside assistance and vehicle repairs, helpful for customers who travel with rented equipment and need vehicle support near Sunbelt Rentals.

Question 17

What can customers do near Sunbelt Rentals while waiting for equipment delivery or pickup?

Accepted Answer

Customers can visit local spots like Family Fun Cuts for a haircut, or stop by Kennebec Pharmacy & Home Care for medical supplies. These nearby establishments provide convenient errands in Augusta, ME.

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