Question 1

Are you licensed and insured?

Accepted Answer

We are a fully licensed company, and we carry a 2 million dollar liability policy.

Question 2

How long have you been in business?

Accepted Answer

Chapman Services has been in business since 2006.

Question 3

Do you work with subcontractors?

Accepted Answer

When the job intel's some other specialist, we need to reach out to our subcontractors for help.

Question 4

Can you supply references from previous jobs?

Accepted Answer

We can send you numerous references for whichever kind of job we have done.

Question 5

What areas do you service?

Accepted Answer

We service Carroll County and the surrounding counties.

Question 6

How do I get an estimate?

Accepted Answer

Call or text today to set up your free estimate.

Question 7

Do you require a site visit before giving a quote?

Accepted Answer

Yes, we need to come out and look at all the variables of the job to give a more detailed estimate.

Question 8

What information do you need to provide an accurate estimate?

Accepted Answer

We need as much info as you can give us. Products that you want to use. The layouts that you want. Size is important. We also like knowing what budget we are working with.

Question 9

Can you help with design or planning?

Accepted Answer

Yes, we can help with design and planning, although that is not part of the free estimate.

Question 10

How do you price your projects?

Accepted Answer

While most jobs are done by square or linear footage, some are still done with time and material to stay fair with the customer and contractor.

Question 11

Do you pull the required permits?

Accepted Answer

Yes, we would pull all permits to do the entire job that would be needed.

Question 12

Will you handle the permits?

Accepted Answer

Yes, we will handle getting permits ready for the application process and also pulling all required permits.

Question 13

Are we familiar with local business codes?

Accepted Answer

We are familiar with most local codes.

Question 14

What happens we a inspection doesn't pass?

Accepted Answer

Our team does what is required to get the inspection to the approval status.

Question 15

How long does it take to get a permit?

Accepted Answer

Most jurisdictions say to give them 3 to 4 weeks, but it could vary depending on how busy they are. Inspections normally are the next day, as long as a weekend or holiday doesn't interfere with the schedule.

Question 16

Will my home be protected during construction?

Accepted Answer

We value our clients' valuables; we use drop clothes, plastic, and have also moved pieces to make sure we protect them.

Question 17

How do we take care of debris and clean up?

Accepted Answer

While every job has different circumstances, we aim to keep the jobsite clean and safe throughout the day and clean up at the end of the day so people to be able to do their everyday living.

Question 18

What are your typical work hours?

Accepted Answer

Usually 6 am - 5 pm, but hours vary if there is an emergency.

Question 19

Can I stay in my home while work is going on?

Accepted Answer

Most of the time, yes; however, depending on what the job's intel could change that.

Question 20

How do you handle unexpected issues?

Accepted Answer

Over the last 20 years, we have seen a lot. We reach out to the customer and let them know what we found. Often even send some pictures. We then talk about what the best way to move forward would be.

Question 21

What if I want to change something once my project has started?

Accepted Answer

We would set up a time to go over changes, adjust any pricing differences, and begin to move forward with the project. You have to live with the outcome, so we want you to love what we do for you.

Question 22

How are unforeseen repairs handled?

Accepted Answer

This is a tricky question. Sometimes there's just nothing you can do, and it needs to be fixed, and it does cost more. These are the days no one likes because it is ultimately a setback for everyone. We try to be as fair as possible and move forward from there.

Question 23

Will additional work increase the timeline?

Accepted Answer

Most of the time, more work means the job will take longer. Sometimes we can bring in some licensed subcontractors to help keep up the timeline.

Question 24

Do you discuss cost changes before moving forward?

Accepted Answer

Absolutely.

Question 25

What happens when the job is finished?

Accepted Answer

The jobs are left clean with all of our debris removed. We make sure the customers are happy with the work performed.

Question 26

Do you do a final walk-through?

Accepted Answer

When needed, we do a final walkthrough with customers.

Question 27

Do you offer a warranty on your work?

Accepted Answer

Yes, we offer a 10-year craftsmanship warranty on all of our jobs.

Question 28

What should I do if I notice an issue after completion?

Accepted Answer

You should reach out to us and let us know. We have no problem fixing any issue that may come up. Remember that we want you to love the work we do. When you recommend us to all of your friends, that is our biggest value.

Question 29

Do you offer maintenance or follow-up services?

Accepted Answer

We can offer maintenance and follow-up services for the jobs that would need it. Although it would be an additional cost.

Question 30

Can you help with future projects?

Accepted Answer

Yes, we can and do. We would also offer you another company if it were something we didn't do.

Question 31

Do you work on additions or renovations in phases?

Accepted Answer

Yes, we can do whatever your budget allows.

Chapman Services

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