Lumber Liquidators

Reviews

• CA

  Carlotta Ashton

  Oct 13, 2022
  5.0
  Dave, Travis, Marquis and Rasheed was outstanding, professional and knowledgeable. It was an absolute pleasure working on this project because of the!
• SO

  Steve Oberti

  Aug 24, 2020
  5.0
  Great customer service from David and the whole staff. Thanks for all your help from ordering to loading up. My order only took a few days to arrive and the staff was very helpful with all aspects of my purchase.
• AV

  Anh “DejaVu” Vu

  Dec 27, 2017
  1.0
  A one star would be over rated. I want to give some details so that you get the idea of just what issues to expect and help them help you. You can not rely on the staff to help you. You need to know, review, confirm everything. If you need installation service, they will come to measure and recommend what to order. What is actually ordered is not necessarily what is recommended. The name on the order is not necessarily the person that actually ordered. Before you come to pick up the order make sure the purchase is paid and the balance is zero. If you don’t, you will wait for a staff member to become available to help you at the store. If you have to run out to your car to get something and come back, you’ll have to start at the beginning of the line. Ask to look at the order and understand every item on the order. If they ask you if you want a printed receipt or email, ask for a printed receipt. If you prefer an email receipt, check that your email on record is correct. Then ask for a printed receipt anyway. If they hit the print button and the receipt does not come out of the printer, it might be out of paper. Ask if you could help put papers in the printer. No matter what you do, don’t lose your spot in line. Once you are ready to drive around back for pick up make sure what they load onto your truck matches what is on the order. Really, don’t just count the number of boxes or packs because you might want not get Bamboo Strand Antique flooring like it says on the order but Bamboo-something-close to it. The installers are contractors. They are not Lumber Lidquidator’s employees. Not having all of the material is not their problem. Lastly, if anything is wrong, only a manager can offer reasonable help. Expect a minimum of 2 hours in the store if you rely on the store staff to help. And don’t expect them to get it right the first time. This is quite lengthy just to show you that I would rather drive to the moon to get quality service vice this store. BTW I would rate a 10/10 for the manager of this store.

Frequently Asked Questions About Lumber Liquidators