DRB Group

Reviews

• TA

  Tristin Arndt

  Feb 24, 2026
  1.0
  We purchased from DRB in Charles Town, WV 2 years ago and we are frustrated beyond belief. We are dealing with a HUGE mold issue due to faulty installation of our master shower which was brought up within a month of moving in. I told them rust was coming into the shower something wasn’t right. They came and said it was the shower door and caulked it better. Turns out it was the seat they installed. It was actively dripping behind the wall under the shower pan and the water was staying under the LVP. We reached out to DRB and got denied and than sent to the extended warranty and they denied us. We now have to replace the subfloor, shower, and possibly the vanity because it’s rotted away and moldy. Reminder our house is only 2 years old! Quote for a new shower over $17,000.
• ZD

  zorbey dayap

  Sep 30, 2025
  5.0
  I had few problems with the company in last few months, I was desperate and looking for help with the warranty, I went to office to talk to some one and Josh was there very nice and helpful, and half hour later Logan called me and scheduled everything that I was trying to schedule for months, Sam and Logan did a great job with all the warranty issues in the house, Logan texts me very frequently to check on me and they got everyhing done in just couple of weeks. They all great employees for the company and so far I had great experience with them, I can not thank them enough :) DRB is very lucky to have people like them..
• JV

  J V

  Mar 20, 2025
  1.0
  Please start recording and taping EVERY call or ticket with this company. Multiple people are getting together for a lawsuit over missed appointments prior to the end of the warranty period. Inspections have been done on multiple houses and this builder violates building codes left and right… known faulty appliances and safety features in the houses. Record EVERYTHING!! DRB is knowingly delaying warranty visits… sucks when employees are helping customers by providing emails and internal communications showing this delay is known
• RW

  Rae Wilson

  Nov 1, 2022
  1.0
  I rescinded a purchase contract with this builder and they are refusing to return my earnest money deposit to my new address. There doesn't seem to be anyone to take calls at the Corporate office located in Rockville, MD. First, I was told my funds would come from corporate and then I was told the funds would come from Williamsport, MD. These folks don't seem to know what they are doing. Please beware.
• JH

  Jamila Hopkins

  Jan 1, 2022
  1.0
  Lacking integrity, clear and honest communication and do not operate with excellence but rather excuses. They will smile in your face, are very kind but miss the mark when it comes to being resolution oriented and providing excellent customer service. I'm not sure if this is because of COVID as we built in 2021 but there is a significant need for improvement in several areas.

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