DrainPro, LLC

Reviews

• CT

  CJ auto and truck

  May 6, 2026
  5.0
  Had our drain back up on a Friday afternoon. Called 4 plumber acquaintances and they all recommended these guys. I called at about 2 thinking we would be waiting until Monday. They said we should be able to get there by 5, they were here an hour later, got right to work and had it cleared in no time.
• BL

  Brad Lhotsky

  May 5, 2026
  1.0
  My kitchen sink clogged the night before a trip. My dogsitter was staying at our house and we wanted to make sure they didn't have issues, so I called DrainPro after receiving their number from several plumbers who were unable to help. I was not expecting to pay $350 for less than 15 minutes of work. I can understand that the flat rate feels good for customers who have serious issues, but this was not serious, and was likely something a $8 bottle of Draino would've fixed if I'd have been home to deal with it. I asked Melissa for a quote before the work. I asked her to have the plumber call me when he was there to let me know what he had done and to verify that he checked the plumbing further down the line. I did not get a quote before hand, and I didn't get a phone call while he was there. Instead, I had to walk my dogsitter through checking the drain lines in the rest of the house to ensure he didn't just push a clog further down the line. I didn't receive an invoice and wanted to make sure we were square, so I followed up to make sure she didn't forget because I appreciated the assistance. I was completely mortified when I opened a $350 invoice. The plumber hadn't been there but a few minutes. When my wife and I returned from our trip, we found water still pooled under the sink and on the hardwood floors and the cabinet damaged. When I confronted Melissa about the lack of follow through with the quote and the call ahead of the work, she said she was sorry and forgot. She asked me what I thought I should pay, and I told her, in my experience, I never used a plumber that charged more than $200 for the first hour. She snapped back that I had no right to tell her how to run her business. In Maryland contractors are required to provide a quote prior to performing the work. I had not signed a contract, and I was expecting a call from the plumber to tell me the cost when I told my dog sitter she could let him in. Instead, he did the work and left before I could get a hold of anyone. When he finally called me back, he asked for an email to invoice and told me he didn't provide quotes, Melissa was supposed to handle that. I am pretty sure, legally, I don't have to pay for work done without contract or quote, and while I wasn't physically present. I offered a fair market value for the labor, but was treated like I'm the bad guy for pointing out that she had not met the legal minimum requirements to bill me. None of this is worth the money for either of us. I could be a walking billboard for DrainPros, but after this experience, I would stay away. I've never had such a terrible experience with a contractor in my life.
• MH

  mike horst

  Apr 23, 2026
  5.0
  This company was able to clear my sewer line very quickly. I had another plumber come in the day before and was unable to clear the clog. Drainpro also charged less than the original plumber was going to charge. Overall, it was a positive experience.
• RB

  Reid Blank

  Apr 16, 2026
  5.0
  DrainPro was great! Came out quickly and made suggestions to prevent future problems that were more in my interest than theirs. I've used them for my home and office. Good people!
• JF

  Jeffrey Frank

  Apr 15, 2026
  5.0
  DrainPro was a life-saver! Our main sewer line was almost clogged shut near an old house trap outside in the yard. Bryce arrived on time and worked to snake the clean-outs from all directions until the line was clear. He was patient and waited for me to try draining the washing machine. It emptied fast with no sign of backing up in the basement floor drain, while he watched flow in the outside trap. Great service. What a relief to be back to normal!

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