DrainPro, LLC

Reviews

• JL

  James Long

  Jun 29, 2026
  5.0
  Sent an email request to ask if they could help with a clog in a pool filter suction line. Got a call back that they do work on pools but needed to have a specialist call me to discuss. Specialist called me back the next day and discussed all the equipment they had for locating and dislodge any obstructions. When the technician arrived, he went over all the steps he would undertake to locate the blockage and what could be done to remove it. After a few camera inspections, the obstruction (a child's pool hat) was located and removed.
• VR

  Violetta Reed

  Jun 2, 2026
  5.0
  Very very professional. Care about their customers. Always get it right and very trust worthy. Prices are reasonable and the job is always well done. I’m always more than pleased when I call and the work is completed with not having to do a call back on the work.
• KC

  K Chud

  May 24, 2026
  5.0
  Used these guys form my rental properties and personal, at least five times over the last few years, and they don't dissapoint.
• CT

  CJ auto and truck

  May 6, 2026
  5.0
  Had our drain back up on a Friday afternoon. Called 4 plumber acquaintances and they all recommended these guys. I called at about 2 thinking we would be waiting until Monday. They said we should be able to get there by 5, they were here an hour later, got right to work and had it cleared in no time.
• BL

  Brad Lhotsky

  May 5, 2026
  1.0
  My kitchen sink clogged the night before a trip. My dogsitter was staying at our house and we wanted to make sure they didn't have issues, so I called DrainPro after receiving their number from several plumbers who were unable to help. I was not expecting to pay $350 for less than 15 minutes of work. I can understand that the flat rate feels good for customers who have serious issues, but this was not serious, and was likely something a $8 bottle of Draino would've fixed if I'd have been home to deal with it. I asked Melissa for a quote before the work. I asked her to have the plumber call me when he was there to let me know what he had done and to verify that he checked the plumbing further down the line. I did not get a quote before hand, and I didn't get a phone call while he was there. Instead, I had to walk my dogsitter through checking the drain lines in the rest of the house to ensure he didn't just push a clog further down the line. I didn't receive an invoice and wanted to make sure we were square, so I followed up to make sure she didn't forget because I appreciated the assistance. I was completely mortified when I opened a $350 invoice. The plumber hadn't been there but a few minutes. When my wife and I returned from our trip, we found water still pooled under the sink and on the hardwood floors and the cabinet damaged. When I confronted Melissa about the lack of follow through with the quote and the call ahead of the work, she said she was sorry and forgot. She asked me what I thought I should pay, and I told her, in my experience, I never used a plumber that charged more than $200 for the first hour. She snapped back that I had no right to tell her how to run her business. In Maryland contractors are required to provide a quote prior to performing the work. I had not signed a contract, and I was expecting a call from the plumber to tell me the cost when I told my dog sitter she could let him in. Instead, he did the work and left before I could get a hold of anyone. When he finally called me back, he asked for an email to invoice and told me he didn't provide quotes, Melissa was supposed to handle that. I am pretty sure, legally, I don't have to pay for work done without contract or quote, and while I wasn't physically present. I offered a fair market value for the labor, but was treated like I'm the bad guy for pointing out that she had not met the legal minimum requirements to bill me. None of this is worth the money for either of us. I could be a walking billboard for DrainPros, but after this experience, I would stay away. I've never had such a terrible experience with a contractor in my life.

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