Michael & Son Services Kensington

Reviews

• KC

  Kim Cutter

  2 days ago
  5.0
  We called Michael and Son for electrical services. Scheduling the service call was quick and easy. Oscar called ahead to provide an ETA and he arrived on-time. He identified the problem quickly and shared what steps were necessary to fix the problem. We also had a bathroom light replaced, which was installed quickly and neatly. He was professional and knowledgeable. We will request Oscar again for any future issues we may have.
• PB

  Phil Browning

  3 days ago
  1.0
  Sick and tired of being given insane quotes from service companies in this area. I was quoted over $1500 to replace 5 light switches. I found an electrician who did it for $250 in 2 hours. Parts costs literally $5. I swear companies like this just make up their numbers and see which fish will bite.
• SH

  Sharon Hammond

  3 days ago
  5.0
  Review of the technican: Michael replaced the pulse valve on my smart toilet, and I couldn’t have been happier with his work. There aren’t many plumbers with experience working on this type of specialized equipment, but Michael was resourceful, efficient, knowledgeable, and friendly. He quickly diagnosed the issue and completed the repair professionally. I was very pleased with his work and would definitely recommend him! Review of the company: My experience with Michael & Sons was very, very good. When the first technician was unable to resolve the issue with my smart toilet, they immediately sent another technician the next day at no additional cost. The second technician was knowledgeable, resourceful, and genuinely eager to solve the problem. He took the time to figure out what was wrong and successfully resolved the issue. This was one of the most positive service experiences I’ve ever had. The price was also very reasonable, especially since I already had the replacement part. Overall, Michael & Sons exceeded my expectations, and I would highly recommend them to anyone looking for reliable, professional service.
• AS

  Aiman Stuckart

  Aug 17, 2026
  3.0
  Michael, thank you for taking the time to call me personally and discuss my concerns. I appreciate your prompt response, professional explanation of how smart toilets function, and your willingness to refund the $89 service charge and continue assisting with the issue. Your explanation that the flushing mechanism of a smart toilet generally operates in the same manner as a conventional toilet, with the "smart" features being largely limited to seat heating, washing, and drying functions, was helpful and informative. Based on that discussion, I understand that the most likely causes may be a partial obstruction, mineral buildup in the rim jets, or another issue affecting water flow rather than a defect unique to the smart toilet itself. I also appreciate your commitment to helping diagnose and resolve the problem moving forward. My original concern, however, remains with the initial service visit. If a plumber arrives without a toilet auger, inspection tools, or other basic diagnostic equipment and spends only 5–10 minutes on site, it is reasonable for a customer to question whether a thorough assessment was performed. In my view, an experienced plumber would ordinarily be prepared to investigate common causes such as a partial clog, blocked jets, insufficient water flow, or drain-related issues before concluding the visit. Nevertheless, I believe the manner in which you personally addressed the situation demonstrates a commitment to customer service and accountability. In light of your prompt response, refund, and willingness to continue assisting, I am updating my review to reflect the complete experience and your efforts to make the situation right. Initial visit was disappointing and appeared incomplete. Plumber was unprepared and did not fully diagnose the issue. Company owner responded immediately. Owner was knowledgeable, professional, and willing to help resolve the problem.
• MM

  Molly Minczeski

  Aug 11, 2026
  5.0
  Devon from Michael and Sons came to assess our AC unit that had failed. I missed his arrival and caught him driving away. When I called him to return, he was so gracious about it. Then he proceeded to check our systems, ask questions that could help him understand the house, and offered a quote to us in a few hours. He was professional, friendly, patient with all my questions, and followed up with a very clear proposal with options. I was so impressed by Devon and the other technician (I wasnt here for the initial assessment). Kudos to Michael and Sons for having obviously skilled employees.