Michael & Son Services Hyattsville

Reviews

• VJ

  Valarie Jones

  4 days ago
  1.0
  The technician seemed nice although it sounds like my ring camera caught him calling me a name. Nonetheless, I did not receive the service intended. Long story short, the $89 diagnostic fee was supposed to be waived for a technician to take a look at my AC system (that Michael and Sons installed and recently serviced). After waiting weeks from the initial call (7 Aug), no callback from a "manager", a subsequent callback from a Customer Satisfaction Agent (who scheduled the diagnostic with the fee waived), the technician arrived today (25 Aug) and stated I had to pay the $89 diagnostic fee for him to "move forward." Just a couple of months ago I had someone from Michael and Sons (different technician) come out for my hot water heater. I paid $69, he came to my house, eyeballed my water heater (he did not touch my system with one tool), told me the age of my system (from the sticker on the front) and then said it would be over $200 for a "diagnostic fee". He said the $69 fee I had to pay was just for him to come to my house, it did not apply to the diagnostic fee nor any work to be done if needed work was determined.
• BY

  Biodun Yonmi

  5 days ago
  5.0
  ⭐⭐⭐⭐⭐ **Exceptional Service — Jorge Deserves Recognition!** I recently had plumbing issues at my home in Poolesville, and M&S sent Jorge to handle the service call. I have been an M&S member for the past two years, and I can confidently say that **Jorge is by far the best plumber I’ve had the pleasure of working with.** From the moment he arrived, Jorge was professional, knowledgeable, respectful, and incredibly pleasant. He took the time to assess the problem, explain what was happening, and made the entire experience much less stressful. What impressed me most was his **outstanding attitude and genuine commitment to providing excellent customer service.** Great technical service is important, but great service combined with professionalism, patience, and a positive attitude is something worth recognizing. **M&S, Jorge is an incredible representation of your company and the type of technician customers hope will show up at their door. Please recognize him for the exceptional service he provides.** Thank you, Jorge, for making such a positive impression. **Absolutely 5-star service! Highly recommended!** ⭐⭐⭐⭐⭐
• VG

  VT G

  Aug 19, 2026
  1.0
  Absurdly overpriced generator installation quote. These clowns tried to sell me a whole-home generator for almost $30,000 for a single-family home for a simple installation without any additional interior wiring. When I said I knew that was way overpriced, they said if that didn't "fit my budget" they could put me on a lease plan for almost $500 a month. But then said after 10 years it would be all mine. Which would make it almost $60,000!!!!!! The technician was absolutely polite and courteous, and even laughed along when my eyes rolled back in my head. I said thanks for your time, but not happening. Then they start with the call-center sales people spamming me to try and push the sale. Take a hike Michael and Scam, not happening because the quote from a local independent electrician, full installation with permits....$9,275. You guys are ridiculous and I hope you sleep well at night trying to triple overcharge people.
• TT

  TAZ T

  Aug 11, 2026
  5.0
  I was truly impressed with the customer service, knowledge, professionalism, and cost of the service for my tankless water heater. I have had to call out about 5 different plumbers who charged egregiously high prices for repairs and services. This company has a service plan that provides better service than other available home warranty plans. I was truly pleased with the technician (Nyals Burnett) that came out to service my tankless water heater. He walked me through the process and also provided recommendations on keeping the water heater working. He provided photos that helped me understand everything he was doing. I purchased the service plan because it is absolutely worth the money and is better than the Cinch Home Warranty I previously used. Also, I called them for service, and they came out the following day. That is by far the fastest I have ever been serviced. I am absolutely a forever customer.
• MG

  Myra Green

  Aug 7, 2026
  1.0
  This is the condition that Michael and Sons left my basement after one of their techs broke off a tool in our ac unit and didn't tell us. They called us liars when another one of their techs came over to fix the leak. When we told the manager what happened, he said that he didn't believe us but they were just lying so that they didnt have to restore our basement. And suddenly the one person in their company who told us the truth was no longer with their company and we were told that he wasn't authorized by management anyway to tell us the truth! (Terrible) Devil in Disguise for sure--don't trust this company! See my letter to them along with the photos of the condition of my basement after a visit from them and decide for yourself whether you would allow them in your home! To: Michael & Son Services I am writing to formally express my concern regarding the damage caused during a recent service visit to my air conditioning unit. During the repair, one of your technicians broke a tool off inside my AC unit, which resulted in a significant water leak that flooded my basement. Although water was removed, the cleanup has been incomplete. The carpet and flooring were pulled up and have been left in that condition, making my basement uninhabitable. This situation has caused significant inconvenience and disruption to my household. I expected that the damage resulting from your company's work would be fully remediated, not simply left in a partially completed state. I respectfully request that Michael & Son Services take immediate action to: - Complete the restoration of my basement, including replacing or repairing the damaged flooring and carpet. - Restore the basement to its pre-loss condition. - Provide me with a timeline for completing these repairs. - Communicate the next steps regarding your insurance or claims process, if applicable. I appreciate your prompt attention to this matter and hope we can resolve it quickly and professionally. Please contact me as soon as possible to discuss a plan for completing the necessary repairs. Thank you for your prompt response. Sincerely,

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