Gateway West by Stanley Martin Homes

Reviews

• NO

  Nikki O

  Apr 1, 2025
  1.0
  I have experienced multiple MAJOR issues in my new construction home, from mold to water heater electrical fires, 3x AC unit malfunction, driveway incorrectly poured which required a rip & replace per the County, major appliance damages at installation, refrigerator internal mechanism required replacement, master shower major repair (twice) due to incorrect installation & no subfloor/ moisture barriers installed at construction, and unfortunately I am still experiencing issues at my 1 year warranty with my kitchen flooring. SM’s flooring contracted Installer intentionally installed mismatch tiles in my kitchen as a part of my 1 year home warranty repair of defective tiles they installed at construction. I reported this to the warranty team immediately, and the work has been pending completion for six months. Most of this time due to delays and denial of their errors and poor craftsmanship. Apparently, Exceptional Choice floors (SM’s chosen contractor) no longer has the finish of flooring in stock that I originally purchased, and are now refusing to install flooring that matches the original finish due to their lack of inventory and/or the discontinuance of the original flooring. I have requested to review flooring samples that they currently have in stock that matches my original finish & they are refusing to do so (photos attached). Additionally, I am being told that if they damage any of my beloved during their subsequent repairs, they will not be responsible. Each time I have to communicate with the warranty team to correct their errors, I am treated condescendingly, as if they are doing me a favor. A home that I thought would be turn key, has required multiple major repairs and countless hours of my work days, as most contractors do no work on weekends.
• LI

  Lee Buoy II

  Mar 31, 2025
  2.0
  The house is OK. We moved in at the beginning of December 2024. Aesthetically pleasing but some of the design choices are very odd. In what’s meant to be the main bedroom in the Hugo, the television is off to the side of the bed (there’s only one logical place to put the bed in that room due to the doors and windows). When you opt for the 4th level, there’s no linen closet on the third floor where two of the bedrooms are, making it a bit of a logistical nightmare. The windows are thin. You literally feel colder standing next to them in the winter. On top of that, we weren’t given many options in the build, really just how much hardwood/laminate and carpet we would have and what color the cabinetry would be. I considered a Ryan Homes neighborhood but decided against it based on location, but it was completely different there. We were able to choose everything from the railings to the cabinet hardware. We even had the choice between a bigger walk-in closet or a soaking tub. Speaking of hardware, everything is cheap. Curtain rods are tension and have fallen multiple times since moving in. The model home is also a little misleading as the hardwood flooring includes the second stairwell and hallway on the third floor and it doesn’t in the actual build but I will say that Marcus allowed me to see a home that someone hadn’t moved into, so I did know this (but it’s still a little misleading). Phase 2 is clearly being built with less care and attention to detail than phase 2. The driveways into the garage have very clean straight lines in phase 1, but not in phase 2. The parking spaces are very clearly defined with white line separating them in phase 1. Phase 2 is a free for all. There are trash cans and complimentary doggie bags to clean up after your pups in Phase 1 and not one to be found around phase 2. Lastly, the HOA is not good at all. Like it’s almost impressive how horrible they are. They are not here to serve the residents at all. They said they can’t enforce not allowing residents of the condominiums next door parking in our reserved spaces yet they have towing company signs around the neighborhood. I also inquired about extending the sidewalk as residents have to walk through grass if you’re not in your garage. They pretty much said it’s not their problem and ignored the request.a When they don’t want to resolve an issue, they simply stop responding in the portal. Overall, would I recommend the neighborhood? Probably not.
• BM

  Beth May

  Nov 9, 2024
  1.0
  Buyer beware - stay away at all costs. Horrendously shoddy construction. The appliances have been failing within 2 years of purchase due to improper installation and terrible electrical work, with negligible support of items that should be covered by the warranty. The walls are paper thin and we can hear our neighbors constantly. The windows are single pane, meaning they are terribly insulated for both heat and sound - there's constant road and construction noise. The HOA is not concerned with safety or livability, only with the appearance of the units in sight of potential buyers. The grass and trees are all dying, one of the "nature preserve" areas was recently burned down due to local kids playing with fireworks, and the fencing next to our house has been destroyed, apparently by school kids cutting through the neighborhood.  If you have an issue and it is not something that visibly impacts the saleability of the model units, they do not care at all.
• AA

  Abhinav Konagala (Abhi)

  May 10, 2024
  5.0
  Great location to buy your house. Close to the Metro, and to a lot of good restaurants. I moved here a year ago (April 2023) and haven't had any issues living here.
• IB

  Ia Bo

  Apr 3, 2024
  1.0
  Stanley Martin has pretty good quality of builds but it is like any other major developer that subcontracts out their work and does not self-perform any of their work. There are issues because their subs are moving as fast as they can to get paid so they cut corners and don’t really care as long as it “looks” good. I have been working to get warranty issues resolved ever since I moved-in to the property back in November of 2023. I have gone back and forth with the superintendents to try and get these issues resolved and for the most part they have been very accommodating, however, as you begin to live in the property you start to see all the issues and all the shoddy workmanship when it comes to finishes and other trade-work and that has opened up another can of worms that the builder’s warranty department is still getting around to coordinating and scheduling. The other issue we are having is the crime, in the area. Literally 5 days after moving into the community we had a shooting right across the street that myself and another individual responded to. My partner and I literally were treating a young boy that was mugged and shot and literally bleeding on our front stoop. She was putting pressure on the bullet entry and exit wound while I was on the phone with the police and kid’s mother. This was not the first mugging that took place in this area, a week prior to the shooting there was a mugging of another young man which resulted in the young man having his phone, shoes and wallet stolen.

Frequently Asked Questions About Gateway West by Stanley Martin Homes