Benjamin Franklin Plumbing of Gaithersburg

Reviews

• LW

  Lorrie Westerlund

  Oct 21, 2026
  5.0
  Christopher (Chris) Bonnell from Benjamin Franklin Plumbing is an excellent technician! He recently visited our home twice, once to repair a leak in our kitchen sink, and shortly afterwards to look for any other plumbing issues as part of our annual contract. He is very friendly, professional, knowledgeable and conscientious! During his visits, he identified problems, made recommendations for future work, and was able to make necessary repairs. Chris was very systematic with his work and cleaned up carefully after himself. Although we loved Chris Bonnell and the work he did, we were very unhappy with the “Digital Assistant” who “answered” the phone on two occasions. This AI program made several mistakes, which resulted in the necessity for Chris to come to our place twice. For instance, when we made the original appointment, we told the AI receptionist that we didn’t need any HVAC services because we had our own company. Nevertheless, the AI assistant told Chris that a separate technician was coming to our home to check the HVAC system and to look for other plumbing issues. Even though I subsequently talked with the digital assistant and explained that we didn’t need help with our HVAC system, the digital assistant never informed Chris Bonnell about the change in the appointment. Plus, the digital assistant never rescheduled a technician to come to our place for the walkthrough that is part of our contract. When Chris arrived, we explained the situation to him, and both of us tried to talk to the office separately to get a resolution to the issue. Ironically, when I called the office to complain about the digital assistant, I soon realized I was talking to yet another digital assistant who didn’t seem to understand how to deal with the problem. I was finally able to talk with a person who rescheduled an appointment for Chris to come back to our home. The appointment was two weeks later! Five+ stars for Chris Bonnell and one star for the digital assistant phone service.
• AH

  Adrian Harrison

  Oct 19, 2026
  5.0
  Jerry and Cody (who is in training under Jerry) did an excellent job today
• MS

  Maria Simon

  Oct 15, 2026
  5.0
  Ismael and his companion did a very good job. They came and did their job professionally. And left my house without any mess.
• ES

  Elaine Smoot

  Oct 12, 2026
  5.0
  Chris was great. Took care of all the issues that needed attending: 1 toilet replaced in basement; faucet in kitchen sink replaced; replaced flippers in two upstair toilets replaced.
• WW

  Wayne

  Oct 5, 2026
  5.0
  Chris is first class all the way, professional, courteous and efficient! Can’t recommend enough.