Michael & Son Services Baltimore

Reviews

• CE

  Cole Edwards

  3 days ago
  1.0
  Emergencys happen every day and since ours was a sunday, they charged an extra 100$ just to have the person come to our home. They charged $279 to use a volt meter, about 3 mintues of testing. None of this cost goes towards our repair either. Almost 500$ to do about 10 minutes of evaluation. Nothing was repaired because we need bge to come and determine if it’s an issue of the power coming to our home.BGE would not have come until the electrician came. If it’s not a bge issue, in order to “expedite” a permit, instead of $400 for a permit, theyll “have” to charge us $700. No explanation of why and how an expedited permit is necessary or why it would almost double in cost. As a nurse who worked every other weekend for decades, all the holidays, i think its shamefully price gauging. Charging these very high fees for which there is no transparency or rationale for why using a hand held meter to check the voltage on our meter that took 3 minutes cost $279. Electricity is an essential function and we are punished, as consumers for having a huge inconvenience and potentially dangerous situation occur on a sunday. Our terrible situation is made to be a cash windfall for Michael and Sons. Our technician Reed was polite and professional.once this is done, we would never use michael and sons again.
• LB

  lisa brown

  4 days ago
  4.0
  The technician was very professional and friendly. The technician seemed to run in to trouble with the heating maintenance when trying to get it to run. At one point he said I may need a part. Then he called someone for help. He told me he was not familiar with my system and it was the first time working on it. I did tell the dispatcher the type of system I had when I made the appointment. I would assume they would send someone who was familiar with this system. I can only assume the work was completed correctly. The technician did explain everything that was done and said my system was working properly. I would use the company again and will have the system bled. I asked for this service when making the appointment but was told I needed the tech. to diagnose it. It is a regular maintenance for my system so I didn't understand why I couldn't have this done as well as the regular check. The technician who came said he did not do this and I would need to call for another appointment. Overall for what was done it was okay.
• LV

  Lou Vee

  5 days ago
  5.0
  Hank is amazing! Day one I gave him all the information I had on what I was trying to do, he came up with a great cost effective plan and we got it scheduled. Later when the day came to get the work done Hank arrived promptly and ready to work. Hank had to get in and out of my crawlspace multiple times, which I know from personal experience is annoying and difficult, to install outlets for my dehumidifier. He also installed my security doorbell that originally had no power to it that another popular electrical company said they could not do/would not do. Hank extremely knowledgeable about all the electrical work stuff and answered all of my questions. I 100% would work with him again.
• RJ

  Rachel James

  Oct 4, 2026
  5.0
  Sherman called and arrived well ahead of my appointment window, and within 10 minutes let me know I needed a new garbage disposal. What do I know about garbage disposals?! No fear, Sherman gave me three options and explained the differences among them. Installation and cleanup took a little over an hour. The folks at Michael & Sons are always professional and friendly. They are who I ALWAYS call first. I don't mind paying a premium for good service because it's often so hard to find these days. Thank you, Sherman!
• JS

  Jeannine Stoll

  Sep 16, 2026
  1.0
  Buyer Beware M&S was my trusted HVAC contractor for years. My husband used to handle all of the service interactions, but we are now 82 years old and not in good health, Doug has lung cancer and dementia, so is unable to communicate with them on these matters. This past spring, my service technician (Nick) told me that i needed a new system. I was happy with M&S's quick response at the time. Of course I followed the advice from M&S, especially because summer was coming soon and we needed AC. It turns out I was sold a Carrier 2T Infinity Series system, a single compressor system. This is the most expensive available, costing over $16,000. I told M&S I could not afford this, so they offered my 0% financing. Now my monthly payment is so large I cannot afford my utility bill from BG&E. I am now applying for Home Energy Assistance. It was not until very recently that I learned from a good friend that there were lower cost systems available, such as the Carrier Performance or Comfort Series. This came up because he is helping me apply for assistance. But the lower cost systems were not offered to me, even when I pushed back on the cost for the Infinity system. They only option offered to me was the 0% financing. So my friend appealed to M&S on my behalf, requesting some sort of remediation. They told him there was nothing they could do, and that the issue is between me and the finance company if I had an affordability problem, and that M&S's work was complete. I do not feel that they should be profiting off my purchase of a top of the line system when i was not fully informed of my options. I had thought M&S did business on the basis of trust and integrity, especially with a loyal customer. But it is clear to me now that they are in this business only for themselves and operate under the principle, "Let the buyer beware."