Staton Heating, Cooling & Plumbing

Reviews

• MD

  Mildred Ann DeSimone

  2 days ago
  5.0
  A HUGE shoutout to Rey, Taylor, Ty’Sean, and Nathan. Our HVAC system was not cooling only heating. A service company told us that there was leakage. We decided to get a second opinion. Josh ( I think) from Staton came out immediately and found the real issue. A new HVAC was the way to go! So glad we did because the system itself is very efficient at both heating and cooling as well as being very quiet! The installation took all day! Pulling out the old and bringing in the new! Being a fairly new home Staton complimented US on the electrical work that was in place! I call that being an honest company! Rey needed to come back with parts for the humidifier and new thermostats. He ran the system backwards and forwards making sure everything was working properly! Helped me install the app on might phone as well! Rey, Taylor, Ty’Sean, and Nathan were friendly, professional, and knowledgeable about everything! Thank you!
• CW

  Clarice Wood

  May 13, 2026
  1.0
  I just moved to the area and my neighbor recommended staton for a check up of our system. Well scheduling went find for a 10am to 2pm window. I called at 1:30pm to check in and was told a technician had not been assigned; at 2:05 pm I called back and was told oops we will try to figure out what’s going on. The call back said a technician could still come and I agreed. Well at 4pm I called back and said cancel service. The lady had the nerve to tell me to call back to reschedule. She will be awaiting….
• CW

  Christian Wells

  May 10, 2026
  5.0
  Craig and Chip did an excellent job with our HVAC installation. They were professional, knowledgeable, and took the time to make sure everything was installed correctly and running perfectly. They explained the process clearly, showed up on time, and kept the work area clean throughout the job. The new system works great and we could tell they really care about the quality of their work. I highly recommend Craig and Chip to anyone looking for reliable and professional HVAC service.
• MM

  Melissa Masur

  May 8, 2026
  5.0
  The technician showed up on time and was very polite. I’m a young female and he definitely understood that we can be wary of technicians trying to upsell. He told me to do research and verify everything and encouraged thinking before purchasing a new unit. He was very thorough in checking everything out and giving me as much information as possible. He was also kind enough to explain things to me in terms that i understood and was even happy to chat on the phone with my dad so that i was able to make the best choice i could. Definitely recommend.
• EG

  Elizabeth Gordon

  Apr 30, 2026
  2.0
  The technicians were courteous and professional, but after receiving an $8,443 plumbing quote from Staton, I chose to seek a second opinion from another licensed local plumber. The second plumber completed the work—including a new water heater, two brand-new toilets, flange repair, tub diverter replacement, washing machine hoses, and inspection of the pressure reducing valve—for $3,901 total. Notably, Staton’s $8,443 quote included rebuilding two existing toilets, while the second plumber’s lower total included replacing those two toilets entirely with new units. This quote from Staton reflected their discounted Comfort Care Plan pricing, meaning the standard non-member pricing would have been even higher. In my case, the pricing difference was substantial. In addition, one item Staton recommended replacing for $997 (a pressure reducing valve) was later found by another licensed plumber to already be present in the home, functional, and not in need of replacement. I appreciate the responsiveness, but homeowners should get multiple estimates before approving major repairs.