Staton Heating, Cooling & Plumbing

Reviews

• VD

  Valerie DeCoy

  6 days ago
  1.0
  I do not make it a habit to leave bad reviews. Ever. This company sent a man out to take a look at why our 12 year old system froze up and stopped putting out cool air. He then told us that our “15 year old system” had a bad compressor that would run us $6500 to replace. He told us that due to the new regulations on refrigerant meant it wouldn’t be worth investing in the replacement part because the bottom of our outside unit was “corroding out” and would effect the coils very soon and we might as well get a new system. He sent their salesperson out later that afternoon to speak with me and spun this tale about how our “9 SEER” unit would cost us so much more money per month than an updated 18 SEER system would do for us throughout the year. After this man left we had a family member send their trusted neighbor who was well versed in HVAC to come double check their story and it turns out that our 12 year old, 14-SEER system with cosmetic damage (the “corroding bottom”) had been running in HEAT MODE- which is why the first technician had readings that our compressor “wasn’t working”. He popped off a panel that Statons guy didn’t touch, showed me the blinking lights signified “NORMAL” and unplugged an energized wire that he showed me meant that the system was running in the wrong mode. Immediately the unit audibly reversed and began expelling the hot air from our house. What Staten told us would be a $17,000 overhaul ended up being an $86.10 valve replacement to better regulate the flow of refrigerant and $30 of improved filters… The point is - this company either through negligence and incompetence or straight up dubious meddling with our thermostat- putting it into heat mode before running tests, nearly convinced my husband and I that we would be going into debt right after emptying our savings into this new home. This is worse than any scam I’ve ever encountered and as a stay at home mom with 2 small kids in a new city in an unbearably hot house in the Maryland summer heat- I can’t believe they could good around or even attempt to take advantage like this. Think twice before utilizing this company for HVAC needs.
• AG

  Antonio G

  Aug 18, 2026
  5.0
  Had a last minute emergency with my older water heater so I called Staton. Their technician Matt K. arrived in an hour and did a great job diagnosing the issue and going over my options for moving forward with a newer water heater. When it came time for the installation, he did an excellent job and everything was done to perfection. I really appreciated how professional, knowledgeable, and straightforward Matt was throughout the whole process. It’s not often you get someone who actually takes the time to explain things and make sure you understand what’s being done. I’m very happy with the work and would definitely recommend Staton to anyone who needs HVAC or water heater service.
• JB

  Jocelyn Banks

  Aug 15, 2026
  5.0
  My neighbor had a gas leak that caused me and my other attached neighbors serious problems. Once the gas leak was found and BGE turned the gas off, the emergency was over. Until I had my gas turned back on and my water heater said not today. I have a company I usually call, but decided to get another quote from Staton since they could come out the next morning. Matt came out and did a thorough examination, walked me through all of my options. Everything he said made sense but the deciding factor was that they could start the very next day. Staton kept me updated the whole process. Matt came the next morning with help and replaced/upgraded my water heater, replaced my 20yr old water basin, and re-piped some areas to make it more efficient. All this in about 6 hours. Matt was awesome and was great with my dogs. Now was this work cheap, absolutely not. But considering I bought my last water heater in 2015, inflation was coming for me. Besides all the work they did, I also bought their membership so something like this wouldn't catch me unprepared. So I have hot water again and no gas explosions. 10/10
• ME

  Mark Evans

  Aug 11, 2026
  5.0
  Sam Northup is the consummate professional. His displayed skill and workmanship gave me a new appreciation for the plumbing craft. He brought a creative solution to the problem of relocating the plumbing for a 1/2 bathroom vanity renovation. I knew from the moment he placed his shoe protectors on and engaged with his friendly, informative style that he was one of the best in the trade. He was clear, patient, listened to what I needed, and then proceeded to intelligently explain options. His approach was welcome and extremely rare in my experience with plumbers. It’s why I’ll call Staton or recommend them from now on. My very particular wife was very impressed and comfortable with Sam working in her house— that is the highest compliment I can give!
• BC

  Brian C.

  Jul 29, 2026
  5.0
  Had a supply line leak in a concrete floor. Staton plumbers are the best. They explained everything. The plumber that worked on my house (Joe) was really detailed in his explanation of things and was on time during the survey and the repair work. The price was very good and he worked fast. I was expecting things to take much longer with all the concrete work needed. Not only did they (Joe and Ruffin) fix the leak but they even filled back in the concrete. I didn't have to hire a separate contractor for that. On top of all that, there was no dust from the work filling my house. After the plumbing work I had to have my vents cleaned due to the water from the plumbing leak getting in the duct work. Staton has this service as well. This made my experience much easier not having to hire separate contractors for everything. The hvac techs (Rodney and Danico) were just as good as the plumbers the day before. They showed up on time and were also very professional. They explained what they needed to do and got right to work. They got the foul smell from the stagnant water in the vents out and the house smells fresh again. They did this faster than I expected as well. Statons technicians have overall left me very impressed. I have had many tradesmen working on my house over the years and this is the first time that I've actually been impressed. To make things even better, their customer service is excellent. Everyone that I spoke to on the phone were professional and helpful. They contact you to make sure it's ok to send out their techs even when you have a confirmed appointment time window. This seems small but it's a huge help to prevent you from missing your appointment and also prevents you from feeling like you can't leave the house because the workers may show up at any time. They even called to remind me of additional benefits of services that I purchased so I don't miss out on them and waste money. If you live in their service area, definitely go with Staton.