Smith & Rawlings Inc

Reviews

• CK

  Carolyn Krohn

  Feb 26, 2025
  5.0
  Update to my review from almost a year ago: another stellar experience with Smith & Rawlings. They responded immediately to my early-morning call and got someone out quickly. Brian diagnosed the problem, conferred with long-timer Larry, and my heat was up and running promptly. Bonus: it's now running more quietly than before. Thanks again!
• PN

  pf naas

  Mar 24, 2021
  1.0
  It is my belief that Smith & Rawlins (S&R) cheats. Smith and Rawlins was my go to HVAC and plumbing company for many years. The quality of their work was good. I stopped using S&W when we moved to a new home and had a problem with hot water to the side of the house farthest from the how water heater. It took a long time for the water to arrive at tht sink. There is a small pump and thermo-controlled valve that assures instant hot water to remote areas. It's available at Home Depot. The entire kit is less that $300. It is a simple installation, solder the pump into the the hot water line ( a 1/2 hour job buy any competent worker) to circulate the water and a valve installed under the sink in the distant bathroom. That valve screws in. A five minute job. S&R charged me in excess of $900.I forget the exact amount. I have some understanding or mechanical work as the now retired Director Of Engineering for at times, both Hilton and Marriot Hotels. I know how long it would take to install this system. So, if you deduct the cost to the unit from the price paid you end up with, in excess of $600. Installation of this unit by a competent worker should take less the an hour. Even allowing an hour travel time S&R charged more that $300 per hour. That is excessive...way excessive. I brought this, IMO, overcharge up with the owned. His response was, in effect... wella', wella'. wella. He had no reasonable answer. Crooks imo. Looks elsewhere is my advice.
• MG

  Matthew Gladstone

  Oct 31, 2019
  5.0
  True, honest, and diligent professionals who have been a pleasure to work with. 100% would recommend.

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