James Thompson Plumbing & Heating

Reviews

• BM

  Billie Mahoney

  Aug 6, 2026
  5.0
  I was referred to Thompson Plumbing for a second opinion, and I’m glad I did. I had a cracked drain pipe. Another company had already told me the entire house needed to be repiped, quoted me over $30,000 (not including reinstalling fixtures or walls, and told me my first-floor tenant couldn’t use her bathroom or kitchen. It was presented as my only option. James Thompson plumbing came out the same day, diagnosed the problem, old hubbed cast iron serving the kitchen and told me plainly what needed to be done and what didn’t. Kyle Stewart and Ethan Coppeta came out today and repiped the lavatory sink and the tub and shower drain, disposed of the old pipe, tested all the new drainage, and properly vented the tub and shower valve. $2,995, all stock and labor included. I added a frost-free silcock while they were here, bringing the total to $3,420. No walls demoed. No ceilings opened. My toilet was fine, my kitchen sink was fine, and my tenant never lost use of her unit for a single day. They quoted the job that actually needed doing and did it well. That kind of honesty is rarer than it should be in this trade, and it saved me somewhere in the neighborhood of thirty thousand dollars. If you’re a homeowner staring at a plumbing quote that feels enormous, call these guys before you sign anything.
• SC

  Silvia Colpani

  Jul 31, 2026
  5.0
  Colin and Kyle were excellent in their services and manners. I needed a full sink vanity replacement and, even if the scheduling was a bit challenging in the beginning due to snow forecast, the service was great! The initial assessment visit was free of charge, quick but thorough. For the actual work, they disposed of my old vanity and sink, replaced the plumbing, installed the new sink and were communicative throughout the process. I have recommended them to friends and neighbors and I will definitely call them again!
• ED

  Erin Dalbec

  Jul 6, 2026
  5.0
  Showed up quickly to our house to fix a spigot issue. They fixed it in less than an hour. They didn’t make us pay for the quote and their price was very affordable.
• JB

  Joseph Ba

  Jul 5, 2026
  5.0
  I was referred to James Thompson Plumbing about 3 years and my only regret working with them is that I was not aware of them 15 years ago when I bought my condo. Over the last 3 years I have used them often for repairs in my kitchen, guest bathroom, new water heater and most recently to replace the shut off valves for my washing machine hookup. Although none of the services were emergencies, Joey Thompson always returned my calls for service in less than an hour, and the services were provided within 24 hours. All of the work performed over the last 3 years has been exceptional! In addition to repairs, they provided the product, i.e., with a new water heater, new faucets, new toilet, new shutoff valves, etc. Their exceptional work is equaled by their exceptional customer service. They are fast, neat and demonstrate the highest degree of professionalism. Every time their technicians came to my home, they were on time, introducing themselves and shaking hands, get the job done, and on the way out shaking your hand again and saying thank you. They are polite, courteous and respectful and always a pleasure to work with. Although I wish I found James Thompson Plumbing 15 years ago, I'm happy I found them 3 years ago and they are the only plumbing contractors I will continue to use in the future. It is extremely rare to find any company and service these days that provides such exceptional work with such exceptional customer service, with such a high degree of professionalism. Thank you Mr. Thompson, as well as your family and entire team for such great work and experiences and I look forward to working with you in the future. Joe
• RL

  Ronald Lichtenstein

  Jun 17, 2026
  5.0
  5 stars….Had a water heater leak in a condo I own in another town. Great guys to do business with, Scott and Ethan were prompt, did a great job, and with a “no mess” install, The office responded to my call for help quickly. I can’t recommend this company enough - definitely will use Thompson Plumbing again in the future.