Aspinwall Baystate

Reviews

• KS

  Khamis Sidahmed

  3 days ago
  4.0
  Kitchen faucet water leaking, they did an excellent job but the price was $ 450 without the cost of the necessary parts which I supplied, I think was over priced
• JM

  Jeffrey McDonough

  Apr 29, 2026
  5.0
  Frank arrived at my house and after I explained what was going on his quick evaluation, determined that it was a basically a non-issue and the tenant had put on a showerhead that was way too big of a capacity of a flow rate for the size of the water heater. Frank was professional, friendly, helpful, and determine the issue right away
• MG

  Mary Griffith

  Apr 22, 2026
  5.0
  The technician that came out was very pleasant nothing against him. Going back three years ago, they installed a gas fireplace insert. We have had an odor of gas emanating throughout the basement and first floor for some time. We had the fire dept. finally come out with a meter and tested the basement. They stated that we had a few gas leaks where the hose had crimps that they installed. We had Aspinwall out yesterday and asked for the repair to be done and were told that the manager said it was only under warranty for a year. Even though it was something that was not done right they wouldn’t fix it. I’m happy to say that the owner reached out to us and sent a plumber the next day to fix our gas leak. The owner listened to our concerns and quickly fixed the problem. I wouldn’t hesitate to call them again.
• BG

  Bill Gunville

  Apr 21, 2026
  5.0
  Great job with everything. From scheduling, to doing a thorough diagnosis. Technician was prompt, friendly, very thorough and great to deal with. Highly recommend them for anything.
• JC

  Jordan Connor

  Apr 7, 2026
  1.0
  Shady shady shady. They provided pricing for a service that their own hourly math didn't support. Was told by the service department that it would be a 4 hour job at a crew rate of $450 per hour, then sent me a quote for $4600. I called them out on the $2800 markup for a half day job and they blamed it on their pricing tool estimating a flat rate job, saying they couldn't change it. Except ServiceTitan is only a tool, it doesn't set their policy, and they could override it in 30 seconds. Don't give these people your business, and if somehow you end up in a situation you can't get out of with them, whatever you do do not trust Gene. He is operating a complete clown show.

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