GEM Plumbing and Heating

Reviews

• TJ

  tom johnson

  2 days ago
  5.0
  David did a terrific job repaired a couple of switches on the water heater repair a leaky pipe and also flushed the system and bleed the air out of it very professional very happy With his work Would use them again
• AS

  Anthony Soares

  Oct 5, 2026
  1.0
  Will not have them service me again. Told them before even showing up of the part and issue I was having. To have them sit down there for 30 minutes acting if they were doing something that I already knew wasnt going to work. Then charge me $150 and tell me i will have to order the part and and they will come back to install it for $400. Is straight BS. There dispatch said the fee would be waived if no work was done. In which none was done. Then have me waiting all day for this BS.
• JU

  Jeannette Ubaldino

  Oct 5, 2026
  5.0
  The 2 service men were on time, assessed the problem, diagnosed the issue, came up with a plan and offered several solutions for fixing our mini split. They took pictures, tried clearing out mice debris , attempted to get the outside machine to work ( apex 2 hours) Alas a no go, so we decided to scrap it and go with baseboard heater for the room over the garage. Up front information and pricing , no nonsense. Affable techs and so far great service.
• JH

  Jim Harrod

  Oct 1, 2026
  5.0
  I was thoroughly impressed with the superb HVAC maintenance service I received from David Santiago and trainee, Kevin today! Before David and Kevin arrived I was very disappointed with having had my original service date rescheduled to what I thought were spurious reasons? In fact David and Kevin arrived after the designated rescheduled date and time today. GEM's communication was excellent throughout and their people seemed genuine and concerned. When David and Kevin arrived it turned the whole situation around. They could not have been more professional and knowledgable! I am now firmly committed to GEM and their Home Comfort maintenance program.
• WH

  William Harris

  Sep 26, 2026
  5.0
  Very pleased with the installation of the two new boilers, a 100,000 btu steam boiler and a forced hot water heater since needing the heating systems separated for my tenants. The crew and management worked together well and strove for customer satisfaction. The crew worked with me addressing issues and worked to resolve all issues. Tim, Tony and Rob, the field supervisors are on the ball and work to resolve all issues both with the boilers and electrical. Roselio, Jacob and Byron are amazing employees and hard workers.

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