Ferguson

Reviews

• MH

  Mike Hynes

  Jul 6, 2026
  1.0
  Not worth doing business with. Thought they were high end seeing the showroom . It ends there . Communication -terrible - email preferred- phone call are rare unless there is a up charge at delivery Delivery and install- sub contractors who are not thermador certified or trained in the brand installing . I begged for them to have a double check install . These are expensive appliances that they are not qualified to sell, install and set up electronically in my opinion I would have done better at Best Buy or Home Depot They really do not care enough
• PG

  Paul Gron

  Jul 2, 2025
  1.0
  We purchased two Toto toilets and two Toto heated toilet seats/bidets. We are doing a new construction and the construction project was delayed - as happens almost always - so the purchases were sitting at our house and then at the construction site, in a protected and covered location, unopened for several months. When they were finally opened to be installed, one Toto toilet tank was cracked and the box had dried leaves in it, and the one Toto bidet had two parts missing. It was clear to us that what we bought as brand new, were actually returns. Someone returned them and the boxes were never opened to check the condition, and then resold as new. When we explained the situation with the toilet tank, we were told we were past the time to be able to make a return, and when we further explained to the manager that we purchased this earlier than we should have and the project had delays, we were told that the box looked dirty and not new, so we must have been responsible for the damage. We were very disappointed with that response, essentially telling us we were being deceptive. I purchased a new replacement from Amazon which arrived in perfect condition the next day and looked online for replacement parts for the bidet seat, not wanting to interact further with a company which found a way to avoid taking responsibility for their poor quality control.
• NT

  Natacha Thomas

  Feb 17, 2025
  2.0
  I went in there for 2 items. Front desk person/greeter was abrupt and took time to correct my pronunciation of an item but couldn't take time to ask if there was nothing else that I needed. Poor customer service at this location.
• AJ

  annette jacobs

  Jul 16, 2021
  4.0
  Helpful, friendly, informative. Wish there had been a few more options for what I was looking for- traditional style bathroom vanities.
• MG

  michael grace

  Jul 15, 2021
  4.0
  Great service, found the part I needed and while it wasn't at this location... it was ordered and shipped right to the house so I didnt have to make a second trip.

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