Yellow Dog Plumbing, Heating & Cooling

Reviews

• DP

  David Pierce

  2 days ago
  5.0
  Eric Kinch came to do a preliminary assessment of an issue. His assessment identified additional issues associated with what I thought was the problem. He provided the pros and cons of the options to solve the problem. His insight allowed me to make a decision that addressed both near and longer term issue given the age of the plumbing. He also performed a broader check of the plumbing in the basement and pointed out an emerging issue with plumbing into boiler that could be proactively addressed.
• DE

  Dave Eastman

  Aug 19, 2026
  5.0
  We hired Yellow Dog for a water meter replacement project consisting of 21 meters in one of our medical buildings over two Saturdays. Bill, Jeff, Eric & Jason were all awesome techs, very knowledgeable, conscious about keeping things clean, and making sure the job gets done right. Yellow Dog also was very helpful and flexible when we needed some service work, re-arranging their tech’s schedules to accommodate our emergency. Awesome team from the top down, the entire staff is extremely communicative and had a customer-first approach. Looking forward to the next time we get to work with Yellow Dog!
• LL

  Liz

  Aug 11, 2026
  5.0
  Incredible service. The office staff was accommodating and very easy to get a hold of, getting a technician out to my house the very next day for a non-emergency AC repair and routine tune-up. The technicians were extremely thorough, communicative, and transparent throughout the entire visit. They explained everything clearly so I understood exactly what needed to be done. Top-notch customer service and expertise and I wouldn't hesitate to use them again.
• NG

  Naomi Korn Gold

  Aug 5, 2026
  5.0
  Yellow Dog was extremely helpful, knowledgeable, and diligent through the entire process from quoting through installation. They were extremely fast and responsive, didn't try to upsell (even when I asked about extra things I might need), and maneuvered replacement of an old system through a tight space, putting everything back nicely afterwards. Great service, great result. Highly recommend! Special shout out Justine and Zach for the quick quote and answering all my questions, Christine for the financing, and to my double-crew team - Brandon, Hiagho, Tyler, and Antonio - who did everything in one day, were great to work with, and offered to come back as needed to tune things if needed once we saw temp gradient across rooms!
• GV

  Guni Vardhan

  Jul 23, 2026
  3.0
  To ensure fairness, I have retained the summary of my original review after the first 2 visits, when I gave Yellow Dog a 5-star rating. It appears below this updated review. SUMMARY: After the first 2 visits, I believed I had found a truly different HVAC contractor—unlike the ones we so often worry will take us to the cleaners. Unfortunately, it turned out that Yellow Dog was no different. CONTEXT: We have a 12-year-old Carrier gas furnace with central AC. Carrier gives this system a 15–20 year life (assuming regular service and maintenance), which I think fits our usage. --------------------------- UPDATED (DETAILED) REVIEW 3rd Visit: ● Exactly a week after the HVAC blower was "fixed," it started making loud grinding sounds while running. I shut it off and eagerly called Yellow Dog back (due to our positive experiences earlier). ● They had not brought the ECM tester needed to diagnose the issue and had to return the next day. 4th Visit: ● The ECM tester did not have the right connector pins, so the technicians called DCNE (a Carrier distributor/support provider) to walk them through diagnostics to determine whether the problem was the blower motor or control board. ● The tests showed the blower motor was the issue. ** This is when things started going south** ● I was told to be prepared to pay $ and await a quote. The technicians went to their van to make calls, popping back in to confirm part numbers etc. ● During one such "pop-back," I received "honest & frank advice" (per the senior tech): "If I were you, I would not invest in replacing the motor." I guess this was to reset my expectations a little further. ● After 45 min or so, the senior tech walked in with his digital pad and said a quote had been texted to me. I opened the link: it was for replacing our HVAC system with a Trane unit for about $18,000 !!! (BTW, the $18K amount was one line with no explanation or breakdown... it is a brave new world!) ● Shocked, I asked for the quote to replace the motor. After some hesitation, it was emailed to me: a single line item of $4,820!! No part number; no guarantee of work, functioning or part. ● I expressed my displeasure and said I would be in touch. ● Shortly afterward, I got a gracious text from Pat Dunn, owner of Yellow Dog, saying he was sorry I was unhappy and would be more than happy to speak with me. ● We exchanged a few texts and emails. I finally got the part number of the replacement motor: HD46MQ132. The messages included their approach, "I never push people to the more expensive option..." along with, "I'm also happy to send our system designer to your home..." The message was clear, indeed! ● When I stayed focused on repairing the unit and sought additional details before committing to an almost $5K bill, Yellow Dog decided to pack up and leave. They waived any outstanding bill for the diagnostic visit (most of which was spent preparing the system replacement quote) and wished me luck. AFTERMATH ● Amidst the sweltering heat, I researched and found Yellow Dog had quoted the wrong replacement motor. The correct part number was HD46MQ133 (original Carrier part number HD46MR123) ● I was lucky to find an awesome HVAC technician who helped me purchase the motor online for $1,039.59 (incl. taxes + free 2d shipping) ● I paid him $712.50 for his services ● Total cost: $1,752.09 Happy to report that our 12-year old warrior is happily chugging along keeping us cool. ----------------------------- SUMMARY OF ORIGINAL REVIEW (after first 2 visits) Yellow Dog is awesome. They fixed our A/C condenser quickly and reasonably, then returned two weeks later for an unrelated blower problem. Justin and Tyler diagnosed it, checked the entire system, and even refused payment because they felt they should have been more thorough previously. Their competence, honesty, and service truly stand out. I’ll gladly recommend them to anyone needing HVAC work. ------------------------