Michael Russo Plumbing & Heating Co., Inc.

Reviews

• FP

  Fred Pinkerton

  May 20, 2026
  5.0
  I live in a 100 year old "triple decker" in eastern MA. This is three flat apartments stacked, each 2 bedroom/1 bathroom. There is a 100 year old drain pipe on the kitchen side that connects the kitchen sinks on all three floors and takes a horizontal turn in the cellar toward a middle main drain that goes to the street. This pipe failed (after 100 years, mind you) right between the first floor and the cellar. D. Russo came and looked at the failure at 4PM after we called him at about 4 PM the previous day. He said he would have someone there to fix it the next morning (that is, today as I write this). Roger from Russo Plumbing was there on time, was very courteous and did a superb job pulling out the ancient pipes between the floor and the cellar. All told he probably took four hours to fix the pipes, including leaving and returning with the appropriate replacement parts. The photo shows the ancient pipes extracted and replaced. The cost of the repair was WAY below our expectations, considering how much work had to be done underneath a sink and up in the beams of the cellar ceiling. M. Russo Plumbing & Heating is highly recommended.
• ML

  Matt L

  Jan 14, 2026
  5.0
  Ran into a plumbing issue with a leaking pipe after business hours. The owner Dave called me back immediately and walked me through the next steps. Had his guys over the following morning and fixed all my plumbing issues in a fast and timely manner. Great company couldn’t be happier with the service! Don’t hesitate to reach out for all plumbing needs. Everyone from the owner to the employees were a pleasure to talk to. 10/10
• JB

  Joseph Brown

  Jun 26, 2025
  5.0
  Never expected to have a positive enough experience with a plumbing company to feel I should share. I was impressed by the care in the workmanship. The customer engagement was exceptional. The price was very reasonable. The job was completed in one visit even though I had expected parts would need to be ordered (they were fixing a 1930s era Symmons Safety-Mix shower valve). Highly recommend them. Special thank you to Anthony, you are an excellent example of what the best plumbers are.
• TV

  Tony Vaughn

  Aug 22, 2024
  5.0
  I have used Russo Plumbing & Heating several times over the years. And they have always been professional, effective, timely and friendly. One day after business hours I had a plumbing issue. And when I called Russo’s expecting an answering service the owner picked up. I explained my problem and he talked me through the fix - while he was on the phone with me - and we solved my problem together. This is an unusally high-level of customer service and commitment to the community. I highly recommend Russo’s Plumbing & Heating.
• SP

  Sally Palmer

  Nov 4, 2021
  5.0
  This company provides excellent dependable service, hired them for installing and connecting my kitchen sink, faucet and disposal during a renovation. They were very fair and clear on what was involved with the job. I highly recommend them for any plumbing jobs.