First Class Marble & Granite is a family-owned countertop fabricator serving Massachusetts and Rhode Island since 2011. We template, fabricate and install custom countertops in quartz, granite, marble, quartzite and Dekton for kitchens, bathrooms, islands, fireplaces and outdoor spaces. Every piece is cut in our own Franklin, MA shop with laser templating and CNC machinery, and installed by our own crews. Choose your slab in person at our Franklin slab warehouse or our Portsmouth, RI showroom. We work with homeowners, designers, architects, builders and contractors on remodels, new construction and commercial projects. Request a free quote and our team replies within 24 hours.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.