Boston Fence & Vinyl

Reviews

• CF

  Christopher Flynn

  3 days ago
  2.0
  In September, 2025, I needed to have a portion of my yard fenced in. Nick, from Boston Fence, came out and gave me an estimate of $3,000. I gave him half of that estimate as a deposit. I explained that this project was time-sensitive. Two weeks before the deadline– no word. I emailed him, and told him that if it wasn’t completed by the date on the contract, I wanted my deposit back. It was completed in time. This past September, I again emailed Boston Fence regarding more extensive fencing. Nick came out and gave me an estimate of $11,610 for a combination wood and black chain-link fencing. I had to hire a landscaper to remove saplings and brush for the chain-link portion. I asked Nick to please call me two weeks before they intended to start the job, so I could have the landscaping completed. Seventeen days before the contract completion date, still no word. Once again, I emailed Boston Fence. I highly suggest that you include a completion date on any contract with them. One concern with the current project was a gate near my back door, giving me access to the shed where my snowblower is stored. Charlie, the man in charge, asked me about a different configuration than discussed with Nick. I reluctantly agreed. After the gate was installed, it did not function well, as it was too restricting. I emailed Nick and told him that I wanted it back to the original design. He replied that there would be an additional cost for the change. I was self-employed for 34 years, before selling my business; I know what good customer service is. The fact that after giving a company $14,610 in just over one year, that they couldn’t make this change without an additional cost, shocked me. Honey works better than vinegar. I wish that I could say that I was a satisfied consumer.
• BS

  Brittany Soucar

  Oct 31, 2026
  1.0
  Poor communication, lack of accountability, and unprofessional customer service. We had an extremely disappointing experience with Boston Fence & Vinyl and would strongly recommend looking elsewhere. Before installation, we specifically told our sales representative that having enough clearance underneath our fence to fit a weed wacker was important to us. This was verbally acknowledged, although not explicitly included in our written contract. We trusted that our expectations would be communicated to the installation team. Unfortunately, the fence was installed with virtually no clearance in many areas. Some of the bottom horizontal rails are actually sitting in the dirt, making routine yard maintenance extremely difficult. When we raised this concern, the sales representative initially offered to raise some of the worst sections. He later reversed his position, claiming that correcting the fence would require reinstalling everything because the posts were set in concrete. He also disputed ever promising clearance. If clearance was never discussed, why initially offer to raise sections of the fence? His own text messages show that a solution was offered before he changed his position. Had we known our expectations weren’t being properly communicated to the installation team, we would have watched every section being installed to ensure we received what we discussed and paid for. Customers shouldn’t have to micromanage a professional installation. Communication surrounding the unfinished work was equally frustrating. A corner of our fence was left temporarily held together with plastic. We received no updates about when it would be completed and had to repeatedly follow up. We were initially told it should have already been fixed, despite it still being held together by plastic. After yet another follow-up on a Saturday morning, we were suddenly told someone would arrive in a few minutes, with virtually no advance notice. The most unacceptable part was our treatment by the front office. We attempted to resolve our concerns privately over the phone but were yelled at, spoken to condescendingly, and hung up on. I was dismissively told, “I can’t speak to you now, dear.” As a woman raising legitimate concerns about a service we paid for, I found this incredibly disrespectful and sexist. The front office’s job is to communicate with customers, not dismiss them for asking questions. I do want to emphasize that the installation crew themselves were very kind and respectful. Our complaints are with the sales representative, the breakdown in communication, and the unprofessional behavior of the front office. We gave Boston Fence & Vinyl multiple opportunities to address our concerns. Instead, we received contradictory explanations, poor communication, and a lack of accountability. For an expensive home improvement project, we expected much better. I would strongly encourage homeowners to consider other fencing companies in the area.
• JG

  Johnny Galui

  Oct 24, 2026
  5.0
  Frank and Nick. Thank you for your donation of the fence. We were able to design a music wall for one of our local nursery schools and your kindness helped us create a fun and interactive space where our young children can explore music, express their creativity, develop their listening skills, and discover the joy of making music together. Thank you very much for your support. John
• SC

  Stuart Conant

  Oct 8, 2026
  5.0
  Excellent staff and product--and that holds true for the installation --excellent work at fair pricing --Stuart Conant Manchester MA
• LL

  Lauren Lautner

  Sep 14, 2026
  5.0
  Always a pleasure to work with Boston Fence. They are reliable and experts in their field. As a landscape designer, they are the fence company I turn to for all my project. Thank you for the great work always!

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