Mr. Roof Louisville

Reviews

• JS

  Jared Simpson

  4 days ago
  5.0
  Met with Joe on a Friday and had a new roof the next Thursday! Joey and his team run a quick but thorough operation and we couldn't be happier with the work they've done! No more leaks and the new ventilation they installed on our 1970s home will keep our roof lasting for years to come!
• JC

  Janet Cappiello

  Sep 26, 2026
  5.0
  The whole process from getting an estimate to the completed roof was thorough, simple and transparent. I wish every home improvement could be an experience like this one! Highly recommend this customer-centric company.
• DS

  Douglas Smith

  Sep 24, 2026
  5.0
  I am very happy with the work done on my home! Mr. Roof installed new windows in my basement and garage and replaced the roofs on both my garage and house. Everything came out beautifully! The difference is incredible, and my home looks so much better. The work was done professionally, and I really appreciate the time and effort that went into making sure everything looked right. I would absolutely recommend them! Thank you for the great work and for helping improve my home.
• GG

  Grant

  Sep 18, 2026
  5.0
  My wife and I recently had our roof replaced through our insurance, and Mr. Roof made the entire process smooth and stress‑free. We had been working with another company that stopped communicating, but Mr. Roof stepped in immediately and took great care of us. Gary, our salesman, reviewed our insurance paperwork and even found additional funds we didn’t realize were available. After speaking with our insurance company, we received the money and placed our deposit. We were told we’d get a start date within two weeks, but they called us just two days later to let us know the crew would be out the day after Labor Day. The team arrived right at 6:30 a.m., and Christian, the project manager, walked me through the final details. The crew worked efficiently and completed the entire roof in one day. The roof looks great, and we truly appreciate their professionalism, communication, and hard work. Highly recommend Mr. Roof for anyone needing a reliable roofing company.
• KT

  Kyla Thomas

  Sep 5, 2026
  1.0
  If I could give these people a NEGATIVE STAR, I would..I hired this "company", and I use the term loosely, over a year ago to complete my siding and gutters on my home. It was a complete and utter disaster! The caulk for the siding looked like it was put on by a blind kindergartner with their non-dominant hand. I also paid for them to replace my freeze board and had to HOUND them for months for them to come complete the work. I had to ultimately pay for an inspection, out of my pocket, and send in the report to them to get them to come clean up the caulk and FINALLY replace my freeze board. The sorry excuse I was given was "we changed management and some things were misplaced in the process." Okay, fine. No harm, no foul. I just want my work properly completed. It finally came time to pay, which I had no problem doing, but I wanted credit on my account to reflect the inconvenience. I was then accused of "just making an excuse not to pay the bill”, then it was stated "I know we don't want to adjust her account”, and "I would much rather send $2,800 to collections if needed, rather than $8,761.00". Then it was stated "just give her enough for a nice dinner…small credit", which was primarily to shut me up. Every single person I have talked to at this company was rude, passive aggressive and condescending. I had major reconstructive hand surgery in the midst of all of this and made the project manager and accounts receivable aware of that to express to them that the best way to contact me was via phone call, NOT email or text. Instead it was mentioned "If I owed someone $8,761.00 and I am not paying because of problems with the work I don't think I would have so much going on that it would..'lead me to forget to follow up'!!! There's non explain some people". Furthermore, an agreement for payment arrangement was made in May with the deadline of July 14 for the final payment. The account ultimately went to collections even though I was given the date of July 14, 2026 to have my final payment sent in. I went to make said payment on July 13 (which I have proof of), and was unable to do so because, unbeknownst to me, the account had already been submitted to collections a week prior. My account was sent in on July 7, 2026, because "I don't believe her for a minute but was giving her the benefit of the doubt" as stated by Accounts Receivable, Eric Williams, in reference to making my final payment. I was already perceived as a person trying to run out on paying the final invoice, as opposed to the company taking responsibility for the poor work that was initially done and it being taken into consideration of my injury and recent surgery. Had they waited the SEVEN DAYS as initially agreed, they would have had their money, and I would not have known about the character assassination that has been bestowed upon me, and I would not have false accusations negatively impacting myself, my credit, or my healing.