Kevin's Carpets

Reviews

• LG

  Lauren Ashley German

  4 days ago
  1.0
  I would not recommend Kevin's Carpets based on our experience. I worked directly with the owner throughout this entire process, from the initial in-home consultation and scheduling through installation and follow-up communication. The owner personally walked through our home prior to booking the project, so the scope of the job, furniture, and layout were all seen firsthand before scheduling. After multiple reschedules leading up to the installation, my primary concern was ensuring our home remained safe and livable for our small children and pets during the carpet installation. Because of that, I expressed my concerns several times and had multiple conversations to ensure the home would remain in a condition where we could safely return at the end of the day, even if work ran longer than expected. I was told the project would likely be an 8–5 installation and that if additional time was needed, the home would still be left safe and livable overnight. Instead, the installation stretched across two full days; installers worked until 1 AM Sunday morning, and our family was displaced from our home for two days and two nights because the house was not in a safe or livable condition for our children and pets to return while the work was underway. Had we been told upfront that this was realistically a multi-day installation, we would have planned very differently. Instead, we relied on the expectations and reassurances that were communicated to us throughout the scheduling process. To be fair, the carpet itself looks beautiful, and the installers worked very hard. My frustration is not with the final product, but with the repeated scheduling delays, unrealistic expectations, lack of communication, and overall customer experience surrounding the installation process. We also incurred additional out-of-pocket expenses because we were displaced from our home during the installation. In addition, after the installation was complete, we discovered damage to our master bedroom dresser that occurred during the moving/reinstallation process. We reported the issue and were told someone would contact us regarding next steps, but several days later, we still have not received any follow-up. I reached out directly to the owner multiple times during and after the project to discuss a reasonable resolution. Despite those efforts, there has been no meaningful follow-up. Edit following owner response: At no point was the condition of our home hidden from the owner. The owner personally walked through the home prior to booking the project, and I specifically raised concerns in advance about the amount of furniture/items in the home and what the installation process would realistically look like for our family. My frustration was never simply that the project took longer than expected. It was the repeated assurances regarding timeline, livability, and communication throughout the process that ultimately did not match the reality of the installation weekend. After posting my review, I received a text message from the owner stating that a refund had been considered but would no longer be offered because of the review itself. Prior to posting publicly, I attempted for several days to resolve concerns privately regarding both the installation experience and the dresser damage.
• BB

  Brad Bowlds

  Jan 16, 2026
  5.0
  We had a great experience with Kevin's Carpets when we had floor covering for 3 bedrooms. Even though we had a problem with our order, they made it right, the installers were great, and we even had them install the carpet in our daughter's home, as well!
• JJ

  JFraser

  Oct 30, 2025
  5.0
  We had our entire home flooring replaced by Kevin's Carpets, using a combination of both wood and carpet. All flooring still looks great and we have been entirely happy with our choice. Not only do they have many options available but they treated us like family. We definitely plan to use them in the future for all of our flooring needs.
• BW

  Barb Wheeler

  Oct 2, 2024
  1.0
  Will never recommend Kevin’s. Customer Service is non-existent.... once you pay for your order, you are at their mercy! When placing my order for a stair runner, full payment was required. Installation was scheduled for August 6th, which was three weeks after my order was placed. The day before the install I received a call that the rug didn’t “make the truck” so install would have to be re-scheduled. For a second time I had to cancel work and personal appointments to arrange time for a re-scheduled date which was then also cancelled for the same reason. I went through this “canceling/re-scheduling” two additional times (at this point a total of 4 times to cancel appointments, which I complained about each time, only to be told the same thing, no apologies for my inconvenience just “it didn’t make the truck”). Finally installers arrived on August 20th. The guy doing the binding began setting up his machine with a binding color different than what I requested when ordering and didn’t even ask me if that was OK. Luckily I noticed this before he started adding a light gray color to my navy/cream carpet. He planned to use that since he did not have navy as I requested, I said NO, so once again, install had to be re-scheduled. I called again to complain only to be told they couldn’t do anything to compensate me until the job was finished. Finally on August 27th, the rug arrived with navy binding and the installer began. He wanted to remove the wood decorative trim below the tread. I said NO, carpet was there before and can go back over allowing the decorative woodwork to show. He said he’d have to use large tacks that would “probably show”. The original carpet didn’t have large tacks that showed and when I challenged him on this, all of a sudden he said he would do his best just using more of the smaller tacks. He eventually ran the runner to the top edge of the second floor flooring, creating a tripping hazard at the top of the steps. I asked him to remove it and to stop the runner under the second floor tread overhang as it should have been run. When removing to change this, he kicked woodwork in several spots that painting had to be done to correct the area. Once finished, I had 9 additional feet of runner left over and carpet for two large sections (both approximately 3 feet X 5 feet)……so way more carpet was ordered than what was necessary to complete the job. I called again to voice my complaints with the order/job only to be told by Diana, an owner (and who I had talked with each time) that she would have to discuss it with Kevin. She said she would get back with me. I received no response and after two weeks began calling. My call went directly to their voice message system so I left a message requesting a call back concerning this. After an additional two weeks, I still received no response so called again. Once again my call went directly to a message system, which I again left a message and after another week have still received no response. Yes, my runner is installed but considering everything it took to get it done, I deserved some type of compensation. So buyers beware, the worst customer service I have ever received from a business.!! UPDATE: I received a call from Diana within a few hours of posting my review. A check was received for the inconveniences experienced during this installation. More UPDATE: The response below is approx 1 1/2 years after my work was done. Obviously their response is in reference to another job, not mine.