Kevin's Carpets

Reviews

• JB

  Joanne Brown

  Aug 1, 2026
  5.0
  Helpful in selecting the right carpet for our space, great service and installation! They even bound the remnant for use to use as a throw rug in another room! Highly recommend!
• SC

  Sue Clark

  Jul 14, 2026
  5.0
  I am very grateful for the kind and efficient service provided. I would highly recommend Kevin’s Carpet !
• JZ

  Judy Zaitlin

  Jul 13, 2026
  5.0
  We have been loyal customers of Kevin's Carpets for over 20 years because of their fine products, excellent customer service and reasonable prices. We have purchased and had them install floor and wall tile, hardwood flooring and wall-to-wall carpeting. It's always a pleasure working with Diana and her staff and we can count on her to give us a fair deal. We will be happy to be returning customers for any projects that come up in the future.
• TK

  Tammy Kane

  Jul 12, 2026
  5.0
  I was very excited and happy to get our new carpet and wood flooring from Kevin's carpets. The entire house was completed in less than 3 days. The workers did an excellent job and moved our furniture and cleaned up as they went. THANK YOU!!!
• MA

  Madi Adams

  Jun 30, 2026
  1.0
  If I could give less than one star, I would. This place is literally the worst place that I have EVER done business with. We purchased a runner to be installed LAST JULY. We set the installation date for mid-August at Diana's recommendation. She rescheduled us SIX times. Each time was on the day of the appointment and for a number of different lies. Her installer was sick, he was scared of immigration, he got in a car accident, he was at another job, his back was hurt, they didn't have the carpet (?). I was patient and understanding each time but started to get frustrated. They finally came to install it end of November, beginning of December. Within ONE month of it being installed, the binding started coming off in multiple places and was pulled off and frayed completely in one section. When I reached out about getting it fixed/replaced, I was told that it was probably a vacuum (?) that did it. Shouldn't I be able to vacuum my stairs without a new product being damaged? Diana lied YET AGAIN and told me that even though it wasn't their fault (?) she would replace it. At that time I was told that they could replace the single section that was severely damaged without having to pull up the entire runner. We were rescheduled TWICE before an installer and Diana's son came out to let us know that they did not have the supplies they needed to fix it because they actually WOULD need to tear the entire runner up and redo it. I reached out to Diana who scheduled me for a replacement installation that has now been rescheduled FOUR times. We have texted, we have called, we have gone into the store. Nothing has changed, nothing has happened, and she has still yet to take responsibility for being a TERRIBLE business owner. At this point, we have threatened legal action to which we were told "go ahead but we provided the service we said we would." We have asked for a refund and been denied. We have asked to pick up our replacement carpet ourselves so that we could have another more reliable carpet service install it. And she has said TWICE now that she is unable to get the carpet despite having taken the time off for us to pick it up. We finally were able to pick the carpet up from the store ourselves and take it to Carpet One where they bound it and installed it for us within 2 weeks. If you can avoid Kevin’s Carpets DO IT. It is not worth your time, energy, or money.