Backup Plumbing

Reviews

• PH

  Patricia Hawkins

  Aug 10, 2026
  5.0
  Thank you to MaDonna (sp), on Nextdoor. She guided me to you from her review of the excellent work you did for her. I agree with her review of your services 100%!!! These folks are the real deal! Joshua, Kyle, and I think Lori. Each of them were genuine on every level in which they dealt with us. They actually made a personal connection with us via an original VM !! 😂 . Truly, QUALITY, PROFESSIONAL, and GENUINE (for real). ✌️🤗💜🥰😊 Thanks again to each of you. Congrats on the newest employee to be! 😂🙏🏻
• BD

  Boon Dock

  Aug 5, 2026
  5.0
  My whole experience with Back Up Plumbing was A+. Josh did an amazing job with Plumbing my bathroom. Extremely courteous and professional would recommend to all.
• JB

  Joni Bottorff

  Aug 4, 2026
  1.0
  I chose this company because the owner lives in the neighborhood and I thought I’d support someone local. I called in to ask for help and got an answering service. After waiting well over a week two young men who looked like they were the same age as my son, who is fourteen, showed up. They barely communicated with me at all even though I was home working in my office the entire time. Rather, they would have someone named Kyle call me to report the issue and cost. They did not have parts required for job and probably did not have experience either. Rather than snake the clog in my grinder pump they carried horrible sludge and filth in buckets across my rugs, new flooring, new carpet, up the stairs and dumped it in the bathroom upstairs. I cannot begin to tell you the filth that splashed around and was trampled around in their uncovered boots. They didn’t even bother to flush the toilet after dumpling the sludge into it. Nor did they bother to move the rugs out of the way. They just carried buckets of filth over the rugs while they splashed around. I have no idea why they couldn’t just snake the clog. There was hardly any communication with the young men. To make matters worse, after they, I don’t know finished the job - who would know, they sealed the lid to the pump but that was messy too and they got silicone sealant on the bottom of their boots that they then proceeded to trample around my house spreading sealant all over my brand new flooring and carpet that was installed this past winter. The kid then came to me with a credit card machine asking for payment. I paid, only because I wanted them out of my house as soon as possible. I have no idea what the amount was as they barely communicated and did not give me a receipt. My children and I spent the rest of the day and night moping floors, disinfecting floors, walls, everything, and trying to get sealant off the gloors. I’ve called Kyle today and have not received a call back.
• AJ

  Adam Johnson

  Aug 4, 2026
  5.0
  Cameron was super accommodating and helpful through the entire process of us getting our galvanized pipes replaced and getting vents installed. Would highly recommend!
• JU

  Jennifer Upchurch

  Jul 28, 2026
  5.0
  Backup Plumbing did a great job communicating the specifics of the project. The technician, Clay, was knowledgeable, thorough, and pleasant to work with. We are very pleased with Backup Plumbing.

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