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Molly Magnuson
Jul 29, 2026
On a 100-degree Saturday, our air conditioner stopped working. We called One Hour around 6pm., fully expecting we’d have to wait until the next day, but they had a technician at our house within, of course, one hour. That’s when they diagnosed a major coil leak. Knowing we needed time to gather replacement quotes, the technician added refrigerant to get us through temporarily and explained that it was only a short-term solution. He was professional, thorough, and took the time to explain our options without making us feel pressured. He was at our home until 10pm, on a Saturday.
The following Monday, we met with four different HVAC companies for replacement quotes. While we were impressed with One Hour, we ultimately chose another company because their price was lower. Unfortunately, that company scheduled our installation for seven days later. When our AC started having problems again the next day, waiting another week in the middle of summer simply isn’t an option.
Since we were already Club Members with One Hour, we called them back. They asked what led us to choose another company, and we explained that it came down to price. They were willing to work with us, and after negotiating, we were able to reach an agreement. Even better, they had our new system installed the very next morning, hallelujah!
There are plenty of good HVAC companies in JoCo, but One Hour’s responsiveness truly sets them apart. Their ability to get to our home so quickly, work with us on pricing, and install a brand-new system within a day of our decision gave us tremendous peace of mind. The installation itself was incredibly thorough. They had several technicians on-site first thing in the morning, followed an extensive installation checklist, and took the time at the end to walk us through the new system, explain everything they had done, and answer all of our questions. Every technician and comfort advisor we worked with was friendly, knowledgeable, and professional. We’re grateful for the outstanding service and wouldn’t hesitate to recommend One Hour to anyone looking for an HVAC company that truly puts its customers first.