Anthony Plumbing, Heating, Cooling & Electric

Reviews

• GR

  Gustavo Ramirez

  Aug 21, 2026
  5.0
  Justin was my service tech. He was professional, and correctly diagnosed the issue with my showers. What I appreciated the most, is that he was upfront with the possible outcomes, and the possible costs for those repairs. There were no surprises, I knew what I could expect to pay, depending on the problem. When the job was complete, my showers were back in perfect working condition. Thankfully, the problem ended up being the least costlier option! But, any other non-reputable technician could’ve said otherwise, and an uninformed consumer like myself would’ve believed it and paid more than what was needed. Lastly, he took the time to explain the benefits of a water softener system, and I was seconds away from committing to a purchase through Anthony. I remembered that other companies offered leasing options. This was a better route for me as I was not prepared for this expense, on this day. When I backed out, there was complete understanding, and zero pressure to commit to the purchase of the water softener system that I had originally agreed to buy. Glad there are techs like Justin still out there!
• FR

  F. A. Robinson

  Aug 15, 2026
  1.0
  A costly repair that didn’t resolve the original concern. Give me all the facts up front and let me decide what repairs I want to complete. I called because the AC unit was putting out luke warm air but the technician said I needed to repair two other parts first. However, at the completion of repair, he informed me the refrigerant was low and I probably had a leak. The repair cost was between $5000-$7000 plus another $1600 for the refrigerant. He should have checked the refrigerant first and informed me that I had a possible leak in the system. With all the information I would have not spent $1000 and would have considered all my options. Instead, I paid $1000 and the house is still 80 degrees. After spending 90 minutes at my house he then gave me the information at the end of the day that I’d need to spend at least $5000 more dollars. I’m not happy! Do a complete diagnosis of the system and then lets talk about options. Don’t have me spend money that you know will not solve my problem. Thanks but no thanks !
• AD

  Austin Davis

  Aug 12, 2026
  1.0
  Yesterday morning I called due to my AC being out and needed someone to come see what was going on with my unit. I called on 3 separate occassions and only ever got the automated helper on the phone. All 3 times i set up appointments but never received any confirmation. I waited till this morning as I thought maybe they got my appointment and would hear back, but I called a 4th time to just cancel since I heard nothing back and there was no record of me making an appointment. I specifically called you because you installed my unit, but now my house is 87 and no appointment was actually made eventhough I was told I had one. Should look into that as you lost business because of it.
• BP

  Brad Prada

  Aug 7, 2026
  1.0
  ⚠️ WORST CUSTOMER SERVICE EXPERIENCE WE HAVE EVER HAD. READ THIS BEFORE HIRING ANTHONY PLUMBING, HEATING, COOLING & ELECTRIC. ⚠️ This has been, without question, the worst business experience our family has ever had. We trusted Anthony with our HVAC system for years. That trust was completely broken. What should have been a straightforward HVAC repair turned into years of frustration, thousands of dollars in unexpected costs, endless phone calls, conflicting information, and a complete lack of accountability. Our problems began in 2023 when Anthony diagnosed our AC as simply being low on refrigerant and charged us $463.51 to add refrigerant. No leak search was recommended, discussed, or documented. Years later, Anthony admitted in writing that a leak search should have been presented as an option. Had that happened in 2023, the leak could have been identified while major components were still under warranty, potentially saving us thousands of dollars. Instead, the problem continued. In July 2026, Anthony again charged us $287 to add refrigerant. Just five days later, our entire system failed. We hired an independent certified HVAC technician who spent more than four hours evaluating the unit and found multiple issues, including that the system had been overcharged with refrigerant. While he could not definitively say that caused the compressor failure, he explained that an overcharged system can place significant stress on a compressor. Ultimately, we were forced to replace an AC system that was just over five years old—even though it had been installed and serviced exclusively by Anthony. The mechanical issues were frustrating. The customer service was even worse. Throughout this entire process, we received conflicting information from different employees, appointments were canceled after we had already been told technicians were on the way, and every interaction seemed to create more confusion instead of solutions. We spent countless hours trying to get straightforward answers. Kelly was, by far, the most frustrating part of this experience. We repeatedly received information from him that conflicted with information we later received directly from YORK regarding our warranty. Instead of helping us resolve the situation, every conversation seemed to make it more difficult. By the end of this process, we no longer had confidence in the information we were receiving. When we submitted a detailed written request explaining everything that had happened, Anthony acknowledged in writing that a leak search should have been offered in 2023, yet still denied any responsibility. We also requested the HVAC manager's documentation that they claimed supported their decision. That request was never answered. Instead, we received a brief email confirming only that our maintenance agreement had been canceled and referring us back to their previous denial. We gave Anthony every opportunity to make this right. We communicated respectfully, provided documentation, requested a fair resolution, and tried to resolve everything privately before leaving this review. Unfortunately, they chose not to. As a result, we are pursuing formal complaints through the appropriate consumer protection agencies and are exploring our legal options. We would have much preferred to resolve this directly, but after everything that has occurred, we believe that is the appropriate next step. If you are considering Anthony, please protect yourself. Get multiple opinions before authorizing expensive repairs or replacing your HVAC system. Keep copies of every invoice, estimate, email, and service report. Ask questions and don't rely on a single diagnosis. We rarely leave negative reviews, but we feel obligated to share our experience so other families can make an informed decision. Based on everything we experienced over the past several years, we cannot recommend Anthony Plumbing, Heating, Cooling & Electric. This was, without question, the worst customer service and business experience our family has ever had.
• RT

  Robert Tamayo

  Aug 4, 2026
  3.0
  Overall, Anthony Plumbing was professional, courteous, and they responded quickly. The technicians replaced my water heater the same day, and everything appears to be working properly. The office staff was friendly every time I called. The reason I’m leaving 3 stars instead of five is because of the pricing transparency after the work was completed. My invoice included two separate “Degree of Difficulty” charges totaling an additional $798, but no one explained exactly what justified those charges. After the installation, I spoke with the installer, and even he couldn’t clearly explain why the difficulty charge had been applied twice. I’ve also called twice asking to speak with the plumbing consultant who quoted the job so someone could simply explain the charges, but I have yet to receive a return call. I completely understand paying more when a job is genuinely more difficult. I don’t expect work for free. I simply believe customers deserve a clear explanation before or after being billed nearly $800 in additional charges. I was also disappointed to find noticeable damage to my utility closet door frame after the installation. I’m attaching photos so other customers can see what occurred. I would still use Anthony again because the repair was completed correctly and everyone I dealt with was courteous. I just hope they improve communication regarding additional charges and take a little more care when working inside customers’ homes.

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