Indiana Michigan Power is part of a larger regional power grid that is overseen and monitored by PJM Interconnection. PJM not only monitors the flow of electricity for customers in Indiana and Michigan, but PJM is also responsible for ensuring the safety, reliability, and security of the power grid throughout its territory. Indiana Michigan Power, headquartered in Fort Wayne, Ind., encompasses the AEP service territories in Indiana and Michigan. I&M serves the customers of AEP subsidiary operating company Indiana Michigan Power Company. I&M maintains regulatory and external affairs offices in Fort Wayne, Ind., Lansing, Mich., and Indianapolis, Ind.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.