Cabinets & Counters

Reviews

• JC

  Jamie Cobb

  Sep 7, 2026
  1.0
  Proceed with extreme caution if you choose to use Cabinets and Counters for your home build or remodel. We experienced major issues with material handling, poor craftsmanship, and a complete lack of customer service: Sold Tagged Material, Denied It, & Substituted Finishes: While our custom home was being built, we selected and tagged two specific remnants for our master bath and downstairs hall bath. They sold both pieces out from underneath us. When the hall bath couuntertop was installed, our salesperson, Katie, flatly denied that it was the wrong piece until I cross-checked photos I took during selection to prove it. They had attempted to quietly swap it with something completely different. Then, while trying to resolve the master bath replacement, Katie actually offered us someone else’s tagged slab, which was polished Taj Mahal quartzite instead of the honed finish we explicitly selected. Dismissive Customer Care: When we brought these severe mix-ups to Katie’s attention, her text response was simply, "I'm sorry you're upset. Things happen."—completely dismissive, unapologetic, and unprofessional. Ashley, the owner, ordered a new slab for the master bathroom, but it was polished Taj Mahal quartzite and not the honed finish we had originally selected. Ruined Backsplash Flow: Our kitchen wall splash was pieced together using five separate cuts with clashing pattern directions rather than a continuous flow. Ashley claimed we approved the height of the backsplash, but no specific measurements were ever provided in our final quote—only the general term "wall splash." Edited to include a picture of the final quote we approved to prove that we did NOT approve an 18" backsplash in the kitchen. Backsplash height specifically says "wallsplash". Option 2 that Ashley spoke of in her response was NEVER discussed with my husband or me, but why would we pay extra for their mistake? Measurement & Installation Gaps: Due to inaccurate measurements on our island's waterfall edge, the top slab was cut too long. While the bottom sits flush against the cabinet, there are noticeable gaps on both sides near the top. My husband even held a level beside them, and they are not level. Between selling reserved stone, denying mistakes, offering other customers' tagged slabs, poor fabrication, and zero accountability, this was a deeply frustrating experience. Run, don't walk, to any other countertop fabricator.
• TC

  Tori Curtis

  Jul 7, 2026
  1.0
  Countertops are beautiful and the guys that came to install it could not have been better to work with, however, I would never work with this company again. First, we were told by Katie a timeline of about two weeks less than we ended up having to wait for install. I also had to call several times to get scheduled. Then I called the day before to check the time they’d be here and was told 10-12. At 12:30 the next day I call and ask where they are and another person tells me we are on the schedule for afternoon and she’s so sorry we were told otherwise. Third, they ordered the wrong color sink and when the installers called, she tried to say we picked from their stock (which we did not) then insisted it was the correct one, even though the paperwork clearly states the right color sink and this was clearly not that color. The item numbers didn’t even match. I could hear her arguing with the installer. (Again installers were nothing but nice about things) Then, my husband calls the next day for an update on when we will get the right sink -I was 9 months pregnant and due any day so we just wanted a timeline-and when he expresses our frustration and urgency, Katie tells him it’s “just a sink.” Which now they deny saying and tell us it’s not on the call transcripts. Another lack of accountability. Just a really frustrating experience with customer service and I would NEVER work with Katie again let alone this business. It’s one thing to make a mistake but another thing to not own up to it or belittle how it affects us.
• NN

  Nicole

  Jun 22, 2026
  5.0
  HIGHLY RECOMMEND! I can not say enough about the incredible customer service received and the knowledge the staff provided, along with the quality of the product. I was already impressed with the service during the selection and set up stage, and the installation when just as well. Every employee I dealt with was very helpful and friendly. Will most definitely be using this company in the future.
• TL

  Tammy Long

  Jun 2, 2026
  5.0
  I used Cabinets and Countertops to replace my Formica top that was 25 yrs old with quartz and they did an excellent job. Very detailed, took measurements, verified before cutting to ensure proper fit and everything turned out great. Not only was working with the owner in the showroom a pleasant experience but the field team and installers were very pleasant and professional while working in my home. Not one issue, concern or compliant or desire to have done anything differently. Excellent communication throughout the entire process. Highly recommend and would use again in a heartbeat!
• CC

  crxzrxguy

  May 28, 2026
  5.0
  If you want your job done right by professional craftsmen, call Custom Kitchen and Bath. We work exclusively with the skilled team at Cabinets and Counters to meet all our customers solid surface needs. They are the best around and are a pleasure to work with!

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