PuroClean of Muncie

Reviews

• LM

  Lauren M

  Jun 26, 2026
  1.0
  Let me start this off by saying my insurance company recommended them to us. We had a house flood on January 14th 2024. Like 3 floors of sewer water busted. We have an 1875 Victorian who we cherish very much they tell us we’ll be into our house sometime in March, we didn’t move in until mid September. We had to move ten times between hotels and Airbnbs. Communication was difficult and we worked with a man named Joe. They had us map out our house and plan our total kitchen, upstairs bathroom remodel as well as cleaning all the vents and ducts, and the basement. They pushed us off again and again. They said they’d refinish all the floors to match the new hardwood in the kitchen. They didn’t. They gave me a stripe of thin hardwood in the kitchen that looked three shades too dark compared to the rest they weren’t supposed to leave behind. Then they didn’t want to do the stairs, then they didn’t want to do the upstairs. After proving he had promised to refinish all of our original hardwood to match he agreed. They packed up our house and moved it into storage. Their tape ripped the paint off my walls. They asked my insurance company for an additional 10k for the kitchen cabinets. I’m talking over 17k. They promised to leave exposed brick in our kitchen and covered it up. Then we have the cabinets delivered and they sat for over a month because they were “too busy”. The carpenters they hired were skilled, however we picked butcher block island and countertops. Matching floating shelves, they told us they ran out of wood and couldn’t match them. Then they leave marks all over the dry wall, and busted it. They didn't sand the back boards of the stairs because they “weren’t capable “ when they removed all of the doors off the hinges and put them back, half of our doors don’t close correctly anymore. I had to get ahold of the owner Zac Osborne who told me he wouldn’t allow the flooring they installed in the kitchen in his own house. Only after I contacted him did the ball get moving. But wait, we decided to move in without finishing touches. Meaning they would come back and complete it. We asked for our things out of storage after they gave us a move in date. They took TWO WEEKS to give us our things back because they were again “too busy’ we were so sick of hotels and Airbnbs we slept on a couch we bought and moved in. They told us when they moved our stuff back in that they would set up the beds and move boxes into the according room as well as a complimentary clean, because of all the construction work. The clean was terrible, and it was two girls that worked there, they had them do it instead of hiring a cleaner (they did good at packing) Joe stripped the bolts off of my cast iron bed frame, and they had the audacity to lose the bolts to my dining room table. When we asked they replace the bolts from any hardware store, they bought half as many and my table and chairs were left loose and roughed up. The boys they hired to move our belongings in, asked me for a tip as soon as they were done. And when I offered 5$ a piece they told me other people usually give them more. They did not clean our ducts and vents either, as promised due to mold/sewer. How do I know? I went to clean them due to a foul moldy cheese smell and trash was shoved in the vents. My personal favorite, they gave us a list of things that were damaged by sewer water. Mind you this is the kitchen that flooded and they listed over 400 items. Under item 312 they listed assorted Christmas, me, not thinking they meant things in the other room that was UNTOUCHED by water I signed the paper. They threw away all of my dead mothers ornaments. ( I still had my tree up in January sue me) when I called and asked, they said they were water damaged but left the TREE THEY WERE ON. I was sobbing on the phone, because that is the only tangible items I had from her. They were unapologetic and told me it was my fault. Our insurance company said they would never refer them again because of the bills they ran up. Almost 100k in repairs and a lot of shitty work to show for it.
• MM

  Michelle Myers

  Jun 19, 2023
  5.0
  Courtney did an amazing job!!!
• LD

  Lacy Disinger

  Nov 6, 2014
  5.0
  I work for an insurance company and have recommended PuroClean by Osborn to them. They are responsive, reliable, and knowledgeable. Day or night they are there to put you back as you were before. I highly recommend their services whether it be for storm, fire, water damage, they'll be there!