Summers Plumbing Heating & Cooling

Reviews

• JS

  Jane Schurz

  Oct 15, 2026
  5.0
  Jarrett came today and did my furnace service. I was very impressed with his professionalism and knowledge of my system. He went over and above the usual service call protocol. I will be requesting him for my continuing service on the furnace and air conditioner systems. Thank you Jarrett!
• GD

  Gloria Dye

  Oct 14, 2026
  5.0
  I had Jarrett and Niko today for my Furnace and Plumbing. They were both very personable and explained everything in great detail.
• AH

  Aleta Hosier

  Oct 6, 2026
  5.0
  Richie (Richard) came for a quote of our unit. He was extremely kind and down to earth, and didn’t make me feel at all like I was talking to a salesman. He helped break down the cost and comparison between replacement options in a way that made sense to me. The appointment was very efficient, lasting under an hour! Very glad we looked with Summers!
• LG

  Linda Gordon

  Oct 2, 2026
  4.0
  I would like to thank all the guys that came out mason, al, Ethan, Bob, granger,Richard, Colton, cory,and Lukas from telling me what the problems are to putting in a new sump pump running pipe from the sump pump out to the yard how it's suppose to be to putting in a new furnace today you guys are great special thanks to Cory and Lukas for taking mouse out of the trap for me and getting rid of it
• MY

  Melissa Young

  Sep 18, 2026
  1.0
  I have been quiet long enough. Buckle up Buttercup, this is gonna be long! I very rarely leave reviews like this, but my experience with Summers Plumbing Heating & Cooling has been extremely frustrating, and at this point I feel people should know what they may be getting into. I purchased a brand-new HVAC system from Summers for $17,258.40. The system was installed on July 15, 2026. I expected a brand-new system at that price to provide reliable cooling. Unfortunately, that has not been my experience.The problems started almost immediately. Since the installation, I have had technicians at my home repeatedly: July 16, July 17, July 18, July 20, July 21, August 19, August 21, September 16, This isn't a case of a system needing one routine service call. I've had repeated problems and repeated attempts to correct them. The paperwork from Summers actually documents some of the issues. On July 17, an invoice states that the coil box was uncovered, the red jacket had not been installed, and that the equipment was operating improperly. On July 20, another invoice documents additional work, including attaching the TXV bulb, correcting gas piping because there was no drip leg and a gas leak, addressing the coil compartment, and correcting the drain/trap configuration. Then, on August 21, Summers removed the 3-ton air conditioner they originally installed and replaced it with a 2.5-ton unit. I was told by the technicians that the original 3-ton system was too large for my home and needed to be downsized. The invoice confirms that the 3-ton unit was removed and replaced with a 2.5-ton unit.Unfortunately, my house is STILL not cooling properly. My house continues to reach approximately 77-80°F. I've removed all of my window AC units that I was using to battle the heat, kept the windows closed, and have been running a dehumidifier. I'm trying to give this new system every opportunity to do what I paid for it to do.Summers' own invoice advertises a 3-Year Labor Warranty, 100% Satisfaction Guarantee, and 3-Year Precision Install Pledge. Those promises are one of the reasons I'm continuing to give them opportunities to fix this. And then came September. Summers came out again on September 16. Yesterday, I received a call from the same woman who had contacted me to schedule today's repair. I was told the technician would be at my house between 8:00 and 9:00 AM today. So I took another day off work to be home. 9:05 AM came and went. No technician. No phone call. I called the office. The gentleman who answered told me there wasn't actually a specific time scheduled for someone to come out today. I requested that a manager call me as soon as possible.Then, at approximately 10:00 AM, I received another call from the woman who had scheduled the appointment. She told me, “I'm sorry, I scheduled your repair for the wrong day.” She initially said the technician could still come out today, but she couldn't give me an ETA because they had to finish their current job first. I explained that I understood they had other customers, but I needed a reasonable timeframe. I asked if I was looking at another five or six hours because I had already taken the entire day off work. She put me on hold. When she came back, she told me, essentially, “Well, I looked at the wrong day. Actually, they can't come out today.” I told her that was absolutely unacceptable. I had been given an 8-9 AM appointment window, taken another day off work, and sat home waiting for someone who wasn't coming. I asked them to figure it out and get someone to my house today. I was told to wait for another call. As of now, I'm still waiting. Call received at 10:21a from a different Manager saying they have a crew from Peru to come make repairs today. She also offered to have a different manager come out and do a walk through. It will require me to take another day off work! I have not scheduled that yet. What I don't understand is how a $17,258.40 brand-new system can require this many service visits with no solution!

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