Founded in early 1993, Illini Hi-Reach, Inc. was formed on one basic principle – to provide the safest and most productive Mobile Elevated Work Platforms and material handling equipment available in Chicagoland and Northwest Indiana. Our mission of complete 100% customer satisfaction is a responsibility our company is proud to pursue and fulfill each and every day. The Illini management and employee team welcomes this challenge and is dedicated to anticipating and meeting our customer’s needs. We are pleased to state that a great deal of our success results from a combination of our positive ‘can do’ attitude and our experienced team of dedicated personnel.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.