Monarch Cabinetry Springfield

Reviews

• JB

  Justin Barker

  May 15, 2026
  1.0
  A contractor warned us not to purchase our cabinets from Monarch because of ongoing issues with blotchy stains. Unfortunately, we wish we had listened. After visiting nearly every cabinet store in Springfield, we ultimately chose Monarch because they had the stain color we wanted—even though they were the most expensive option. After waiting seven weeks, our cabinets finally arrived, and they looked nothing like the original sample we selected. The stain was inconsistent from board to board, visibly blotchy, and an entirely different color than what we were promised. The most frustrating part was that our entire kitchen remodel was delayed while waiting on these cabinets. When we raised concerns, the owner refused to return our calls. Instead, he sent an email explaining why the stain turned out blotchy and mismatched, but never addressed how cabinets in that condition were allowed to leave the factory in the first place. Monarch had to take the cabinets back, sand them down, and completely refinish them—causing even more costly delays to our remodel. To make matters worse, they initially offered installation assistance because of the delays and issues, only to later backtrack and claim they do not provide that service. Update: We ordered our cabinets in February, and it’s now the end of July. Our cabinets are still not correct, and our kitchen remodel has now been delayed by more than three months because of Monarch Cabinetry. We paid for a custom stain, but what we received looked like painted black cabinets. Instead of remaking the cabinets after the stain was botched, they attempted to fix the problem by re-tinting the finish. The finish is still not what we ordered or expected. To make matters worse, every single wall was measured incorrectly. The cabinets were built to the wrong dimensions, and in order to make them fit, we actually had to move a wall. We’ve also had to deal with repeated installation issues, including stacked trim that extends past the wall. Because of Monarch’s mistakes, our contractor has had to make multiple trips for installations and reinstallations, resulting in additional labor costs and months of delays. Monarch has never offered to reimburse us for any of the extra expenses we incurred because of their errors. Throughout this entire process, we’ve never received a phone call from the owner, who we’ve been told is the only person authorized to offer meaningful solutions. Despite months of problems, there has been little communication and no accountability. Months of delays, repeated mistakes, poor communication, and additional out-of-pocket expenses have turned what should have been an exciting kitchen remodel into an exhausting experience. Choosing Monarch Cabinetry was the biggest mistake we made during our remodel. Based on our experience, I cannot recommend them. For a premium price, we expected premium service and craftsmanship. Instead, this experience created unnecessary stress, delays, and disappointment.
• CS

  Carla Schultz

  Mar 2, 2026
  1.0
  Run! As fast as you can from anything to do with Monarch Cabinets. The owner, Aaron Jesse, has never done anything wrong in his life! He won’t stand responsible for ANYTHING. The company will not stand behind their low quality vinyl MDF cabinets. This is first hand experience. There are myriad cabinet companies - cross Momarch off your list!

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