ServiceMax

Reviews

• BW

  Billy Woodward

  Sep 19, 2026
  5.0
  We received several quotes for the mini-split system we wanted to install in our condo, and ServiceMax stood out from the beginning. Their estimate was the clearest and easiest to understand, and it included repairing the wall after removal of our old AC unit, something the other vendors we contacted would not do. The installation team was courteous, professional, and respectful of our home. They kept us informed throughout the process and treated our condo as if it were their own. Thanks to ServiceMax and their incredible team, our condo has been cooler and more comfortable this summer than ever before. We couldn’t be happier with the results. Thank you!
• CG

  Chris Gaggero

  Sep 15, 2026
  5.0
  ServiceMax are fantastic. Every time I’ve had an issue they’ve been out quicker than I could have imagined to take care of it. Highly recommend.
• MM

  mike mcmahon

  Sep 14, 2026
  5.0
  Very professional and well informed team. Would highlight recommend using them for your next electrical job.
• OM

  Oli M

  Sep 10, 2026
  2.0
  I have not moved forward with the repair yet, so I can’t speak to the quality of their actual work. I also wish Google offered a neutral rating for situations like this—something that reflected the customer experience without necessarily ranking the quality of the service. PROS: ServiceMax has been communicative, timely, and professionally responsive. Their $250 dispatch/diagnostic fee is comparable to other companies I contacted. They work on high-rise buildings with IEC coils and are willing to provide part numbers, which I appreciated. No complaints about the customer service experience. CONS: The repair pricing is expensive. The $250 diagnostic/dispatch fee does not transfer toward the repair. I was quoted $1,700 to replace a motor costing about $300, including delivery, with an estimated 1–1.5 hours of work. With the dispatch fee, the total would be nearly $1,950. When I questioned the difference, I was told the additional cost includes retrieving the part, traveling downtown, parking, and overhead. I understand that businesses have overhead and are entitled to set their own pricing. However, it puts the burden on the customer to compare prices. The challenge is that “shop around” can mean being without AC while waiting for other companies to diagnose the problem and provide estimates—especially difficult during hot weather. My impression is that larger franchise HVAC companies may fall within a similar general price range, but I would still recommend getting multiple estimates if possible. Ask for parts, labor, travel, and other fees to be clearly itemized so you can make meaningful comparisons. A few suggestions: 1. If you live in a managed building, send the quote to management/your HOA or board. They may have experience with similar repairs or recommend alternatives. 2. Research the actual cost of the parts and compare it with labor and other fees. 3. Ask about discounts, coupons, reduced travel fees, or whether the diagnostic fee can be applied toward the repair. 4. Depending on the repair, another licensed large appliance repair company may offer hourly labor rather than separate travel/part-retrieval charges. Remember Angi's list, Thumbtack and Task Rabbit—where there are verified, independent contractors. Overall, I have had a positive experience with ServiceMax in terms of communication, responsiveness, and professionalism. I may still hire them. If your system requires a specialized company like ServiceMax and you cannot shop around, I have no reason not to recommend them based on my experience so far. However, because of the price and lack of discounts or credit toward the repair, I feel I need to explore other options first. If I move forward, I will update this review.
• MA

  Michelle Adams

  Sep 6, 2026
  5.0
  We’re very happy with the work and overall experience with ServiceMax. The quality of the work was excellent, and we really appreciated the level of attention to detail throughout the project. They were also great at troubleshooting unexpected issues and presenting the right solution along the way. The team was professional, responsive, and easy to work with, which made the entire process much smoother. We would definitely recommend them to anyone looking for a company who takes pride in their work and genuinely cares about getting the job done right.