JS
Jamada Simmons
Jun 17, 2026
I normally do not leave reviews, but I feel obligated to share this experience so others can make an informed decision.
I have been using this facility for years and have always had positive interactions with the employees working at the window. They have consistently been professional and courteous.
Unfortunately, my experience with management was very different. Upon arriving, I was immediately questioned about safety vests, despite my crew and I always carrying and wearing our own. Later, a man who identified himself as the owner approached me aggressively after riding up on a bicycle and cutting in front of me at the pay window. He accused me of driving too fast through an otherwise empty parking lot and spoke to me in a confrontational and disrespectful manner.
As a business owner myself, I understand the importance of enforcing rules and maintaining safety. However, there is a professional way to communicate with customers, and this interaction fell far short of that standard.
What bothered me most was not the concern itself, but the tone, treatment, and apparent hostility directed toward me. The encounter left me feeling disrespected and unwelcome. Had I responded in the same manner, the situation could have escalated unnecessarily.
Because of this experience, I will no longer use this facility, nor will my company. The staff at the window deserve credit for their professionalism, but based on my experience with management, I cannot recommend this business.