Tiger Plumbing, Heating, Air Conditioning, & Electrical Services

Reviews

• MJ

  Maram Jamous

  Aug 18, 2026
  1.0
  I am writing this as an angry, exhausted, and heartbroken mother. Last year, my family trusted Tiger Plumbing with approximately $28,000 of work involving our heating, cooling, water/heating system, and plumbing. We have a 10-year warranty, yet when we actually need that warranty, I cannot understand how we are being treated. We are a family of seven with LITTLE CHILDREN, and for approximately 3–4 days our ENTIRE HOUSE has had NO HOT WATER and NO WARM WATER — only very cold water. Every shower and faucet is affected. I specifically told Tiger Plumbing customer service ON THE PHONE that we have little children in this house without hot water. They knew. That is what hurts me most as a mother. These are LITTLE CHILDREN who need to shower, yet I have felt no urgency or empathy. Yesterday, one technician came and we were told someone would come today with what was needed to fix it. Today, technician TY GEHRKEN came. From what I personally witnessed, he took selective pictures rather than complete pictures of the areas where I understood the work needed to happen. I asked him: “Why are you not taking a full picture of the room and the area where you are going to work?” He responded: “Are you a plumber?” I told him I am studying plumbing, but that shouldn’t matter. I am the customer and this is my home. I have every right to respectfully ask what is being documented. He then repeatedly asked: “Do you want me to leave? Do you want me to leave?” I NEVER told him to leave. I asked him twice: “Did you hear me tell you to leave? Did you hear me say that?” Why would I want him to leave? I wanted my heater FIXED so my little children could have warm water. He left without completing the repair. We still have no hot water. I called Tiger Plumbing 7 OR MORE TIMES TODAY ALONE. I was also told a manager would call me. Nobody from management called to hear my side. Then I discovered Tiger Plumbing had booked me for MONDAY without discussing it with me first or giving me a proper explanation for why nothing sooner could be done. Yesterday I was told someone would come today to fix it. Now my little children are simply supposed to wait until Monday? There is another part I find unbelievable. Yesterday, a Tiger Plumbing promotional sign was placed in my yard without my permission or prior notice. Nobody asked, called, or messaged me. Imagine how that feels: Tiger Plumbing can advertise itself from my yard without asking me, while inside that same house my little children have no hot or warm water. After approximately $28,000 and a 10-year warranty, why am I calling seven or more times in one day begging to be heard? Why has management not even called to hear my side? I am not asking for revenge or special treatment. I AM ASKING FOR ACTION. I want management to call me and hear my side. I want both technician visits and my calls reviewed. I want TY GEHRKEN’s service and conduct reviewed fairly. I want an explanation for the Monday appointment, the manager who never called, and the promotional sign placed in my yard without permission. Most importantly, I want Tiger Plumbing to HONOR MY 10-YEAR WARRANTY AND SEND A QUALIFIED TECHNICIAN TO FIX THIS BEFORE TOMORROW — NOT MONDAY. If it cannot be repaired, I want whatever replacement or other remedy is covered by my warranty. I would gladly update this review if management contacts me, listens, honors the warranty, and fixes this. But right now, I cannot recommend Tiger Plumbing. You are not dealing with a ticket number. You are dealing with a family of seven, a mother who trusted you with approximately $28,000, and LITTLE CHILDREN who have gone 3–4 days with NO HOT OR WARM WATER. Tiger Plumbing, please call me, hear my side, honor the warranty, and FIX THIS BEFORE TOMORROW. My little children should not have to wait until Monday for warm water.
• AD

  Alexa Duncan

  Aug 10, 2026
  1.0
  Because I didn’t know any better the technician charged me double the price for a fix in my AC and didn’t even clean it out . It broke again weeks later . Turns out it stopped working due to it not being cleaned out . You would think for double the price than what any one else charges locally for that, he’d at least have cleaned it . A $300 or so fix turned into over $1,000. Do not recommend.
• MI

  Mortuest Ex Inferis

  Aug 7, 2026
  1.0
  My AC fan stopped working. Called tiger because I had a service plan with them. Turns out my Float Switch had died (after 20 years, sure). I was then charged $500 for the replacement of a <$50 part and took less than 30 minutes to replace. Being overcharged is one thing, but then my motor went out and I had to call someone else and it turns out, the float switch was WIRED INCORRECTLY. So not only was I grossly overcharged, but the tech didn't even do his job right. This place is garbage.
• SN

  Sarah Nelson

  Aug 6, 2026
  1.0
  Every technician has been very nice and professional; however, I have had so many issues in the past month with Tiger. I have waited a couple weeks to write this review to see if they would redeem themselves, but they have not. First, I had a pipe connector break on my water heater and it flooded my garage and ruined the water softener and the water heater. I had to pay almost $500 for a quick visit for them to seal off the pipe, and I only saved $52 for being a cub club member. I was quoted $7,000+ for a new water heater and water softener. That is more than double the price of anywhere else so I went with a different company. I have been trying to cancel my cub club membership for over 2 weeks now. Their online chat is AI and doesn't do what it says it will do. They told me they would forward my request to cancel to the people who take care of that, a week went by and I heard nothing. I reached back out and this time they told me the same thing but this time they will escalate the issue. More days passed and I reached out again and this time they said, the chat doesn't deal with this kind of issue and I need to call a phone number. I did call and they said the same thing, that they would forward the request to whoever takes care of that. Today, I was charged for the membership that I have been trying to cancel for weeks. Just called again today to explain that I was charged, and they told me again that they will escalate my request to someone else. They told me there weren’t any other solutions. Very frustrating. Issue is still unresolved.
• AB

  Alexis Boyd

  Jul 27, 2026
  1.0
  I recently moved to the Peoria area and purchased a home here. When my air conditioner suddenly stopped working after normal business hours, I called Tiger because they advertise being available until 8 p.m. Their AI phone assistant told me someone would be out that evening. Shortly afterward, I received a message saying they wouldn’t be able to make it and would instead come the following day. They arrived during the promised time window and diagnosed a failed capacitor. They recommended replacing it and installing a hard-start kit to help my nearly 20-year-old unit run more efficiently. They also provided a quote of $15,447 to replace both my furnace and air conditioner. I decided to repair the existing unit instead and paid $1,221.40 for the service and parts. The repair lasted less than 24 hours before the air conditioner stopped working again. Two technicians returned the following afternoon and told me the electrical control board had failed. Rather than replacing it, they recommended installing a new system. They then informed me that their sales department could install a new furnace and air conditioner the very next day for $11,600—nearly $4,000 less than the quote I had received just one day earlier. I was also told that this price was only good for that day and that if I wanted to shop around and call back the following week, the price would not be the same. That dramatic price drop immediately raised concerns. If the same system could suddenly be sold for almost $4,000 less, it made the original quote feel heavily inflated. Adding pressure with a “today only” discount only reinforced that impression. These are sales tactics I don’t appreciate, especially when I am already dealing with an unexpected and stressful repair only a month after purchasing my new home. I contacted another HVAC company for a second opinion. After explaining the work Tiger performed, I was told that replacing a capacitor and installing a hard-start kit would typically cost around $500–600. If that’s accurate, I paid roughly $600–700 more than expected for a repair that didn’t even last a full day. I rarely leave negative reviews. However, based on my experience, I can’t recommend this company and would strongly encourage others to get a second opinion before agreeing to repairs or replacement quotes.