Ed Burris Disposal Service LLC

Reviews

• MR

  Meridith Ruble

  5 days ago
  2.0
  Burris has gone downhill… we started using them two years ago and they were just fine until about the last six months. Everything changed and I was told that one of the workers had gotten injured. I get it. Things like this happen and I hate that someone got hurt. However, many of the weeks we were skipped entirely. They did not show up when I was told they would be by to get the trash. This happened multiple times and then when you call the office, the woman who answers the phone is incredibly rude and unkind. We will definitely not be using them ever again. I would not recommend anyone to use their services. At least until they figure out some major improvements.
• JJ

  JW

  Aug 17, 2026
  1.0
  Absolutely pathetic excuse of a company, beware. They cant show up on pickup day for months at a time,cant keep trucks running. I was patient with them for years of crap service after decades as a customer. Today I canceled their service and can't wait to watch them spiral the drain further as they deserve. My final straw was their driver tried to fight me at a stoplight after honked at him for sitting at a green light on his phone. Good riddance to this horrendous company! I hope this review helps anyone considering signing on as a customer make a better choice.
• JG

  Juanetta Gobin

  Aug 15, 2026
  4.0
  Our trash pickup hasn’t been on time as much this past year but, being a business owner myself, I understand that help is hard to come by these days. That being said, I’d like to say that the superintendent, Gary, goes above and beyond. He’s been working seven days a week, trying to keep up and he’s always very courteous. Keep up the good work!
• MT

  Ml Trant

  Jul 23, 2026
  1.0
  8/13/26 update: Trash day and picked up. Still haven’t told me what $2.00 “extra charge” means or was for. 7/30/26. Update: Today is my Trash Day so we set out cans. Today picked up. First time same day or even same week in many months. I have my fingers crossed. Waiting to change stars. I am running out of cans. Not counting all the previous no pickups, currently No service for the last two weeks. I’m a Thursday route and have no idea what all the letters and numbers describing the routes on website mean. That info is not on my bill. I also have a new $2.00 “extra charge” with no other explanation. It actually just says “extra charge”. I am running out of patience. I wrote on the back of my bill and requested an email explanation regarding the letter/number and “extra charge” since there seems to be some phone issues and a staffing problem. No response, but no problem cashing my check.
• CB

  Corbin Blessing

  Jun 30, 2026
  1.0
  Wish I could give them 0 stars. I have had to call almost weekly to figure out when trash and recycling will be picked up. We're supposed to be picked up on Wednesday, pick up doesn't typically happen until Saturday or the next week. They never pick up the recycling, and I was just told to bag it up and put it in the trash can(I like to recycle). I've tried to give them grace since our landlord has used them for years. Today I called to ask for an update, and make sure we havent been overcharged. I was told we can't discuss anything with the route unless your name is on the bill. Ok, but that was never a problem the past 3 years? Kept getting the answer "I don't know". Finally she got frustrated and hung up on me twice. I call back and get a nice gentleman who is willing to give me a date and apologize. The lady I was being yelled at by grabbed the phone out of his hand, tried to get my name and when I refused(well you have it now because of the review made) because it seemed like she was doing it to intimidate me, she hung up on me a 3rd time. I've requested a supervisor. Please start recording phone calls so you can hear how your employees talk to VALUED AND LOYAL customers.