I informed the technician that I called the person who installed the unit, but he no longer works, he retired. That’s why I called your company.
I have repeatedly told you our conversation is recorded when you started to insult me, I have told you 4 times.
You have told me I am lying, I have a cheap air conditioner, that you and your technicians don’t want to work with me, you yelled and belittled me on the phone.
Instead of yelling you could have said “ our company can not repair your AC, we will not charge you, please find another company, we are not a good fit for you”. This is what a manager does, instead you had inflamed the situation and put gas on fire, insulted me. You did not act with courtesy and calm. $163 was more important to you, hating and yelling was more important to you than solving the issue.
I had contacted another company to fix it. I will keep the statement and the repair, and the time will take to repair. All will be documented and forwarded to you. I also have 2 lawyers in my family and talking with them and showing how the AC looked, and how you talked with me, we are going to fight your collection charges. You could have been a mediator, not insult me. Your customer service practices are very poor.
Please see the pictures below, how he left the air conditioner. He took the cover off and left it on the floor.
Check the reviews on indeed for this company! They have 1.5 stars out of 5.
I just called and placed a complaint with BBB. This company is not BBB accredited. Domenic purely had hate towards me. Hate, anger and desperation for money.
Appalling. The owner or the manager (his name is Domenic) got on the phone and talked constantly over me, treating me like dirt. I told him the conversation is recorded and he continued to talk nonstop over me.
The service man told me I will not be charged because he was not able to fix my air conditioning. He stayed an hour and a half in my house on the phone waiting for somebody from support to answer. After waiting so long he said he doesn’t know what the problem is and he hung up the phone. Technician said he will talk with support and come back tomorrow to fix it, and he will not charge me today for doing nothing. When I called the office while the technician was here, the lady on the phone was on speaker and again he said that if he can not fix it he will not charge me. Also, while he was waiting on the phone , I asked him if I can call them, he said no because they only deal with technicians. But Domenic told me “why don’t you call to stay on the phone???” So, stay away from this company. They come to fix something, they stay on the phone 90 min and they leave. They charged me $163.50 for staying on the phone. The owner (Domenic) just send me another text saying that he will send me to collection if I don’t pay immediately. I felt so much hate from that man. Hate and fury. He told me my air condition unit is cheap and he would never install it, that I have to pay because his technician stayed on the phone 90 min in my house, even though he did not fix it, and took it apart, by staying on the phone he was trying to fix it!!!!!!!!
I will contact BBB now. You stay on the phone for 90 min in my house and leave because the support did not answer, did nothing to repair it, and left the unit disassembled on the floor and want to get paid.
The owner was extremely rude. Horrible experience. Horrible.
