Chandler was OUTSTANDING!!!! This young man was honest, empathetic, helpful, and went above and beyond to ease my concerns about the issue, the cost, and gave me tons of free tips on maintenance that will save me a lot of money and issues in the future. I HIGHLY recommend Chandler as a tech and due to his level of empathy and compassion (wonderful customer service!!!) I pray he gets a tremendous bonus or raise because he is why I will remain a PASS Customer FOR LIFE. I will also recommend this company to all of my neighbors, colleagues and friends due to this one very positive interaction with a very honorable and hardworking young man. I wish he’d have had a shop vac to assist with the water cleanup, but mentioned that was not possible with the tools he had. Otherwise, great service.
EE
EisenhauerBand
6 days ago
We own Historic Bell Hill! We noticed our 2/3 level AC unit was really struggling. We called Pass! We subscribe to their monthly maintenance service. They sent Sean out that very day even though it was after hours. He was EXCELLENT. He found the issue quickly and got us right back on track! We have been so busy this past year we had neglected to get our regular scheduled maintenance done! (Embarrassing). With fall wedding season almost here, having a functioning AC is essential. We couldn’t be happier with Sean Murphy’s performance and service. He’s definitely the reason we’re sticking with Pass Heating & Air.
JP
Jimmie Pennington
Aug 17, 2026
Our technician Jeff was awesome he did an outstanding job found our problem in nothing flat when others said it was the computer panel and other parts that would have to be ordered and would be quite expensive..i so appreciate his honesty and will use your company from now on ..thank you all so much
JS
Jennifer Scamardi
Aug 16, 2026
A vent was missed during my duct cleaning. I let them know. They were happy to come back out and correct it even do a little extra care to the system. They really care about and what their customers h happy. I would definitely recommend this company.
TS
Tea Santoyo
Aug 12, 2026
Our AC stops cooling while out of town, our electric bill skyrocketed. Our biggest regret is not calling Pass One Hour sooner. Easy booking, fast scheduling.They got us in within 48 hours in peak season, replaced and recharged our system for a fair price. Our technician, Chandler was concise and helpful. Clearly Quality service and people from the ground up. 👍🏼 Happy new Gold Members