About this time last year I requested a quote for an addition. Staff was friendly, owner came out, heard my proposal, took some measurements, promised me a quote within a week. Next week, I called. Been busy, get back to you with a quote in a day or so. Next week, I called. About to meet with workers, will get back to you with a quote in an hour or so. Next week, I called. He's not in right now, but I'll have him call you back with a quote as soon as he gets in.
Needless to say, he did not call.