Tidy Tank Plumbing, Sewer & Septic

Reviews

• AM

  Ashley Meyer

  Jun 2, 2026
  5.0
  We have been having plumbing issues for years and concerns with our old gas lines. The crew came in and replaced our pipes and gas lines, all for an incredibly fair (and transparent) price. TJ was so helpful in diagnosing the issue and coordinating all services. Jerry, Ronaldo, and Danny were all incredibly professional, friendly, speedy, and attentive to our concerns, keeping us informed every step of the way. They take great pride in their work and it shows!
• MG

  Mital Gandhi

  May 27, 2026
  5.0
  Dylan provided exceptional service, thoroughly explaining the intricacies of the septic tank system, which greatly enhanced my understanding as a first-time user.
• KL

  K Lech

  May 21, 2026
  1.0
  Made an appointment almost 2 weeks ahead. First what caught my eye was the 8 hrs window. Received a Confirmation email and a text message. Perfect. A few days later I received another text to confirm. I did. Day before service another text. Reminder of tomorrow service. Okay. All good. My service day comes and I got 2 more "update " text during the day and about two hours before the window ends after my whole day of waiting i received a phone call that they are having issues and more likely they will not make it and offered to reschedule. It was my first time dealing with a septic so I'm not sure what it takes, but I don't think it's that complicated. Needless to say I said I would get someone else. I just don't have time to waste. Do not recommend
• TS

  Teodor Savic

  May 21, 2026
  5.0
  Awesome! Brendan, Luke and Danny were the best. Very profesional and kind and funny. No mess when they were done.. i give them 10 out of 10! Thank you so much.
• MV

  Maricela Villafañe

  May 8, 2026
  4.0
  ************************************************ I’m updating my review and rating to 4 stars. I appreciate that the company reached out the same day I posted my review. I shared my concerns, and to their credit, they listened without getting defensive. They acknowledged the issue, said they’d review it internally, and refunded part of my payment. While the original experience was inconvenient, their response showed accountability, professionalism, and respect for the relationship. The adjustment made the final cost feel fair, and their follow through changed my perspective. I value companies that know how to recover when something doesn’t go perfectly. Based on how they handled it, I’d be open to working with them again. ***************************************************** I contacted Tidy Tank during a septic emergency because they were one of the only companies available. Over the phone, I was quoted $189 plus a small additional fee by the dispatcher. Once the technician arrived, the price presented was $880, which was a significant difference from what was discussed. For context, the septic had been pumped approximately 3 months earlier, the property is barely used, and the actual amount pumped was minimal (see the pics they provided me). After I questioned the pricing, the bill was reduced to $568 within minutes. While I appreciated the adjustment, the large difference between the initial phone quote, the on site quote, and the final invoice raised serious concerns about pricing consistency. The technician himself was professional and polite. The company also provided photos, documentation, and a digital receipt, which I appreciated. As a woman managing this service call, I paid attention to the tone, the timing, and the way the pricing was presented, and the experience did not feel as transparent as it should have. I understand emergency service comes at a premium, and I have no issue paying for quality work. My concern is that once they are on site, the pricing felt very predatory. The difference between the phone quote, and the final invoice made the process feel less like transparent emergency service and more like leverage being used at the worst possible moment.