Coles County Sanitation & Recycling

Reviews

• ND

  Nick Davila

  May 19, 2026
  5.0
  ⭐⭐⭐⭐⭐ I just started service with CCSR and completely forgot to log into my account and pay my bill. My trash service was stopped yesterday, so I called and explained the situation and told them I get paid on the 29th and would take care of it then. They were extremely understanding and kind on the phone. What really amazed me was waking up this morning and seeing that they had still picked up our trash. I called to thank them and asked why they would do that when they didn’t have to. Jamie in the office said “Don’t worry, we trust that you’ll pay your bill. Everything is fine.” That level of customer service, trust, respect, and understanding truly meant a lot to me. They cared more about helping a customer and making sure trash didn’t pile up than immediately shutting someone out over an honest mistake. Companies like this are hard to find nowadays. Thank you, CCSR, for treating people like human beings. Absolutely outstanding service.
• SE

  Sue Elsila

  Dec 18, 2025
  1.0
  Every week the forget to pick up our trash and the say post the time that they picked up my trash and what so funny is I'm off the day the are scheduled to pick it up. So I report it and they said they would have it picked up the next day more like the next week. This has been going on since we got a different driver who I think is lazy and wants to get done with his job early. Very disappointing with this company that we didn't even want, they bought out our old trash company.
• AK

  April Karrick

  Oct 5, 2023
  5.0
  Weve been with this company for years. They have been short handed before, but they have gone beyond to make sure our trash has been picked up---apologozing for the inconvenience. I can't fault them if employees don't show up to work. ( This happens in a lot of places anymore.) They have always made sure the trash is picked up soon. They have also picked up an occasional bag with our trash containers.with no complaint. Prices have been less than other carriers and MUCH EASIER to contact with any concerns than other carriers we've known in the past.
• JD

  Jerry Domoleczny

  Aug 22, 2023
  1.0
  They tell you they picked up your garbage even while it is still there! The worst garbage company I have ever dealt with.
• SK

  S Keith

  Feb 18, 2020
  1.0
  Simply called to ask about recycling, was interrupted multiple times as if she was trying to push me off the phone and had more important things to do. I'm not sure if their office is having a bad day or what but being new to the area and having a negative view just from the first phone call is not a great first impression.

Frequently Asked Questions About Coles County Sanitation & Recycling