JP
Jennifer Pearman
Dec 7, 2024
I held off on writing this for a long time because I wanted to give them a chance. We hired second street several times for projects on our home (in fact, several of the photos on the website are my home) and when we needed to redo a screen porch and deck chose this company over another well known and respectable company with a lower bid. I have regretted it ever since. I was quoted, and paid for a 1 week job that has yet to be completed in nearly 5 months.
Professionalism is lacking. The crew that came left garbage, clothing and cigarettes buds in our yard. The police contacted me regarding the crew’s suspicious behavior on our property, and I came home one day to a child in a car outside my house in August.
Skill is lacking- the work was terrible. After three times of “fixing” it, the new crew ripped out the entire deck because it was so bad it would not be salvaged. I was told, by Second Street they subcontracted the work and the wrong materials were used.
I will say, Second Street did take ownership of the poor craftsmanship and came up with a plan to remediate this on September 12. It is December and this has not been completed.
Communication is poor. While Josh and Tim are both incredibly kind, Josh has stopped answering my texts or returning my calls. Josh set up a time for us to meet with the owner Clayton via telephone, did not keep this appointment and has ignored all communication attempts since then.
Honestly is lacking. Each person gives a different story as to who is in charge, who I should contact, and often we are given excuses (out of town, ill, etc) when another crew member divulges they were actually working on another job. All I’m asking is the complete the job they were hired to do. The company has over spent and can’t afford to finish the work they started, even though I paid them in August. The misuse of resources in concerning and we have been punished for their poor business practices.
I wanted to end this with that despite the errors the company acted with integrity and made good on their commitments, but that hasn’t happened. I would caution anyone against hiring Second Street.
I would strongly recommend Stan, one of their employees who has worked on the re do and if possible, would suggest hiring him independent of Second Street. He is very talented.