Ray's Heating & Cooling

We don't recommend closing registers in rooms you're not using. Your HVAC system is designed to circulate air throughout your entire home in a balanced way. When you close registers, it disrupts this balance and can lead to reduced airflow and lower system efficiency, much like what happens with a clogged air filter. To make sure all components of your HVAC system are functioning correctly, including your heat pump in Champaign, IL, give us a call.

For the best performance and to extend the life of your system, we recommend having your HVAC system professionally inspected twice each year. These inspections should ideally take place before the heating and cooling seasons begin. Contact us to schedule an inspection for your heat pump in Champaign, IL.

When maintained regularly and cared for properly, a typical HVAC system can operate efficiently for about 12 to 15 years, according to Home Guide. When it's time to replace your unit, reach out to us for a heating install in Champaign, IL.

If you're noticing issues with comfort levels in your home, it may be time to have your furnace evaluated. Our technicians can determine whether your current unit is the right size for your space and suggest solutions if needed. Contact us to schedule an assessment and find out if you should consider a furnace install in Champaign, IL.

The cost of an HVAC system replacement depends on several factors, including your home's size, the equipment you select, the efficiency level you prefer, and the complexity of the installation. For homes around 1,000 square feet, a basic furnace and air conditioner replacement typically starts around $8,500. If you're replacing just the air conditioner or just the furnace, costs may begin around $5,000. For homes around 1,500 square feet, a complete entry-level HVAC system may start around $9,400, with furnace-only or AC-only replacements beginning around $5,500. For homes around 2,000 square feet, a new furnace and air conditioner system may start near $9,800, while replacing one component may begin around $5,700. Keep in mind that these are general estimates. Factors like ductwork, venting, electrical components, refrigerant lines, drainage, and indoor comfort needs can all influence the final price. At Ray's Heating & Cooling, we inspect every system before providing pricing to ensure homeowners receive accurate recommendations and clear options tailored to their home's specific requirements.

HVAC quotes vary because different companies may be quoting different equipment, installation practices, and included services. When you're comparing quotes, the most significant differences often involve the equipment brand, efficiency rating, whether the system is single-stage, two-stage, or variable-speed, included accessories, labor warranty coverage, permit costs, and the labor time allocated for installation. The brand typically isn't the biggest factor. Most major manufacturers provide similar efficiency levels and equipment options. What's more important is whether the systems being compared are truly equivalent. For instance, a 96% two-stage furnace shouldn't be compared to an 80% single-stage furnace. The same principle applies to air conditioners, where a standard single-stage system differs significantly from a higher-efficiency two-stage or variable-speed system. Included accessories can also impact pricing. Some contractors may reuse older components like the line set, AC pad, electrical whip, disconnect, filter setup, or thermostat. While this can reduce the quote, it may also mean the installation isn't fully updated. At Ray's, we typically include the appropriate accessories in our quoted price because we believe a new system should be installed with dependable components whenever possible. Labor warranty coverage is another factor that affects pricing. Some companies offer only a short labor warranty, while others provide extended manufacturer-backed or third-party labor warranties. If a quote includes a long-term labor warranty, it's important to understand who provides the coverage, what's covered, and how much of the total cost relates to that warranty. Labor time is often one of the most significant differences between quotes. A furnace and AC replacement can sometimes be finished in a single long day, but that may not allow enough time for detailed installation work, cleanup, adjustments, and thorough system testing. At Ray's Heating & Cooling, we typically schedule two full days for a complete furnace and AC installation. This gives our installers the time they need to complete the job carefully and verify the system is working properly before the installation is finished. The best way to compare HVAC quotes is to examine what's included, not just the final price.

Not necessarily. A lower HVAC quote isn't automatically a poor choice, and a higher quote isn't automatically the best option. The most important consideration is selecting a reputable company with positive reviews, clear communication, and a team you trust to work in your home. Price is important, but it shouldn't be the only factor you consider. However, an unusually low quote can sometimes be a red flag. It may indicate that the contractor is leaving out important items, rushing the installation, reusing older accessories, offering little to no labor warranty, skipping proper system testing, or lacking the experience to quote the project accurately. A lower quote might also mean the systems being compared aren't equivalent. One company may be quoting a basic installation with reused components, while another includes a new line set, equipment pad, disconnect, electrical whip, filter setup, thermostat, permits, and startup testing. At Ray's Heating & Cooling, our goal isn't to be the cheapest option. We focus on being transparent about what's included and allowing sufficient time for the installation crew to complete the job correctly. A new HVAC system is a substantial investment, and the quality of the installation significantly impacts long-term performance. The best approach is to ask each company what's included in the quote, what additional costs may apply, how long the installation will take, and what support is available if issues arise after the job is complete.

A thorough HVAC quote should clearly outline the equipment being installed, what's included with the installation, and the options available to you as the homeowner. At a minimum, the quote should specify the equipment brand and identify the type of system being installed, such as a furnace, air conditioner, coil, or heat pump. It should also list the equipment size, efficiency rating, and whether the system is single-stage, two-stage, or variable-speed. These details help you understand exactly what you're purchasing without having to decode technical model numbers. The quote should also outline the accessories included with the installation, which may include the thermostat, filter cabinet, line set, AC pad, disconnect, electrical whip, drain work, venting, and other materials needed to complete the job. These details matter because some quotes may appear lower simply because certain items aren't included. A complete HVAC quote should also explain the labor warranty, parts warranty, permits, taxes, financing options, and any available rebates or incentives. The most helpful quotes also offer multiple system options. Some homeowners are focused on affordability, while others may want better energy efficiency, quieter operation, improved humidity control, or more consistent temperatures throughout their home. At Ray's Heating & Cooling, we aim to make HVAC quotes straightforward. You should understand what each option includes, how the systems differ, and which solutions may work best for your home and comfort preferences. A good quote should provide clarity and confidence, not confusion.

The best way to compare HVAC quotes is to make sure you are comparing the same things, rather than looking only at the final price. Start with the furnace. Compare the BTU size, efficiency rating, and whether it is single-stage, two-stage, or variable-speed. Then compare the air conditioner or heat pump. Look at the cooling capacity, SEER2 efficiency rating, and equipment staging. Next, compare what is included with the installation. One quote may include a new thermostat, filter cabinet, line set, AC pad, disconnect, whip, permits, and proper startup checks, while another may not. That can make a significant difference in both the price and the quality of the final installation. You should also compare the labor warranty, availability, financing options, and how clearly the company explains the quote. A good company should be able to explain what it is installing, why it selected that system, and what benefit each option provides. At Ray’s, we try to present the options in a way that makes the decision easier. The goal is not to overwhelm you with technical terms but to help you understand the differences so you can choose the system that fits your home, comfort expectations, and budget.

Choose the contractor before choosing the brand. Even the best equipment depends on proper sizing, airflow, setup, and testing. Equipment brands can differ in features, warranty coverage, comfort options, and price, but installation quality has a greater impact on how well the system actually performs. Even premium equipment can perform poorly if it is not installed, set up, and commissioned correctly. At Ray's, we focus on the complete installation, not just the name on the cabinet. A high-quality installation gives the system the best chance of operating efficiently, providing consistent comfort, and lasting as long as it should.

Most HVAC quotes today do not break out every individual cost. Usually, the quoted price is the price. However, you still want to make sure you understand what is included before agreeing to the work. Ask whether the quoted price includes the full installation, replacement accessories, labor, permits, taxes, warranty, and any necessary materials. For an AC or full system replacement, this may include the line set, AC pad, disconnect, electrical whip, thermostat, filter setup, drains, venting, and startup/commissioning. You should also ask whether the company can help you take advantage of any available rebates, utility incentives, or financing options. A good quote should not simply show the price; it should help you understand the overall value of the system. One area to examine closely is an extended labor warranty. If a quote includes a 10-year labor warranty, ask how much of the price is associated with that warranty, who backs it, and what is required for the warranty to be honored. Many extended labor warranties are backed by the manufacturer or a third party rather than directly by the installing company. That does not automatically make them bad, but there may be conditions, paperwork, maintenance requirements, or other limitations. Also make sure the salesperson can support what they are promising. Sometimes a salesperson may promise more than is realistic simply to win the job. At Ray’s, we try to be clear about what is included, what is optional, and what the customer should expect after installation. A good HVAC quote should not leave you wondering what you are actually paying for.

You do not have to replace your air conditioner and furnace at the same time, but in many cases, it makes sense. If both systems are older, replacing them together can provide better efficiency, better comfort, and a more properly matched system. It can also be more cost-effective because the installation crew is already there, the system is already being taken apart, and some of the labor overlaps. This matters even more if your AC coil is located underneath the furnace. In that situation, replacing the furnace now and the AC coil later may require the furnace to be removed twice. That means you could end up paying for some of the same labor twice. Replacing both together also gives the contractor an opportunity to properly match the furnace, AC, coil, thermostat, airflow, and efficiency level. That does not mean every homeowner needs the most expensive system. It simply means the entire system should be designed to work together. At Ray’s, we will let you know when replacing both systems together makes sense and when it does not. If your furnace still has plenty of life left, we can talk through that. But if both systems are nearing the end of their lives, replacing the full system at once is often the better long-term value.

It depends on the age of the air conditioner and the cost of the repair. If your AC is 10 years old or newer and the repair is under $1,000, I would usually recommend repairing it, assuming the rest of the system is in decent condition. If your AC is over 10 years old and the repair is under $1,000, you should take some time to weigh your options. A repair may still make sense, but you should also consider the system's age, how well it has been cooling, whether it uses older refrigerant, and whether you have had other recent repairs. If your AC is over 10 years old and the repair is over $1,000, I would usually recommend considering replacement rather than putting a large amount of money into an aging system. The goal is not to push you into replacing equipment that still has useful life left. The goal is to help you avoid spending a lot of money on a system that may continue to have problems. At Ray’s, we try to explain both sides clearly. If a repair makes sense, we will say so. If replacement is the better long-term value, we will explain why and provide options.

It depends on the age of the furnace, the cost of the repair, and whether there are any safety concerns. If your furnace is 10 years old or newer and the repair is under $1,000, I would usually recommend repairing it, assuming the furnace is otherwise in good condition. If your furnace is over 10 years old and the repair is under $1,000, you should weigh your options. A repair may still make sense, especially if the furnace has been reliable, but it is worth considering how much useful life the system may have left. If your furnace is over 10 years old and the repair is over $1,000, I would usually recommend considering replacement. That is especially true if the furnace has had other recent repairs, has comfort issues, or is showing signs of age. There are also some furnace repairs that deserve extra caution. A cracked heat exchanger, major venting problem, or carbon monoxide concern should be taken seriously. In those situations, safety matters more than trying to get a few more years out of the equipment. At Ray’s, we try to provide practical advice. If a repair makes sense, we will tell you. If the furnace is reaching the point where replacement is the better value, we will clearly explain why and give you options.

Yes. If your furnace has a cracked heat exchanger, you should either replace the heat exchanger or replace the furnace. The heat exchanger is the part of the furnace that separates the flame and flue gases from the air that gets blown through your home. When it cracks, there is a potential safety concern, so it is not something I would ignore. Replacement heat exchangers are still available for many furnaces installed within the last 20 years. In many cases, the heat exchanger itself may still be covered by the manufacturer's warranty. However, the labor to replace it is usually expensive, often $1,200 or more, because it is a major repair. If your furnace is newer and the heat exchanger is under warranty, replacing the heat exchanger may make sense. But if your furnace is over 15 years old, you should seriously consider the repair cost compared with replacing the furnace. At Ray’s, we do not want homeowners putting a large amount of money into an older furnace without understanding their options. If the furnace is old, the labor is expensive, and other parts may also be nearing the end of their lives, replacement may be the better long-term decision.

In most cases, yes. When you are already spending thousands of dollars on a new air conditioner or full HVAC system, it usually makes sense to replace the old accessories as well. The AC pad, disconnect, electrical whip, and line set are all part of the system installation. Reusing old parts can save some money upfront, but it can also leave weak points in an otherwise new system. A new AC should have a solid, level pad. The electrical disconnect and whip should be in good condition. The refrigerant line set should be the correct size, clean, and suitable for the new equipment. The line set is the one component that can depend on the home. If it runs through walls, finished ceilings, or areas where replacement would cause unnecessary damage, replacing it may not always be practical. In that case, the contractor should inspect it, verify the size, and make sure it can be safely reused. However, if the old AC had a refrigerant leak or needed to be recharged, I would strongly recommend replacing the line set if at all possible. You do not want to connect a brand-new air conditioner to a line set that may already have a leak or contamination issue. At Ray’s, we generally include new accessories with our AC and full system replacements because we believe a new system should be installed as a complete, clean setup whenever possible. This is part of giving the equipment the best chance to run properly for years. Whether the refrigerant line set is new or reused, Ray's pressure-tests the completed refrigerant system before startup to give the installation the best possible chance of being leak-free.

Yes. Startup and commissioning are crucial if you want the system to operate safely, efficiently, and reliably. A new furnace or air conditioner should not simply be installed and turned on. The manufacturer provides operating specifications, and the contractor should verify that the system is operating within those specifications before the job is considered complete. For a furnace, that may include checking gas pressure, temperature rise, airflow, static pressure, venting, gas leaks, carbon monoxide, drain operation, and thermostat operation. For an air conditioner or heat pump, that may include checking refrigerant charge, subcooling, temperature split, airflow, electrical readings, drain operation, thermostat setup, and overall system performance. Commissioning matters because a system can appear to be running while still being set up incorrectly. Poor airflow, incorrect gas pressure, improper refrigerant charge, or incorrect thermostat settings can shorten the equipment's life and cause comfort problems. At Ray’s, we believe commissioning is part of the installation, not an optional extra. We also go a step further by returning after the system has had time to operate and checking it again. This gives the equipment the best chance to operate as designed.

After a new HVAC system is installed, the contractor should check more than whether the system turns on. The system should be tested to make sure it is operating safely and within the manufacturer's specifications. For a furnace, important checks include static pressure, gas pressure, fan speeds, temperature rise, gas leaks, carbon monoxide, venting, drain operation, and general safety controls. For an air conditioner or heat pump, important checks include refrigerant charge, subcooling, temperature split, airflow, electrical readings, drain operation, and thermostat operation. These readings help tell the installer whether the system is actually operating correctly. A system can heat or cool the house and still have poor airflow, incorrect gas pressure, an improper refrigerant charge, or a drain issue that could cause problems later. At Ray’s, we want the equipment checked rather than guessed at. Proper startup readings help protect the equipment, improve comfort, and give the homeowner confidence that the job was completed correctly.

There can be a good reason, and there can be a bad reason. The good reason is that the contractor actually sized the air conditioner for the home instead of simply copying what was already there. Older systems are not always the right size. Sometimes the old AC was oversized from the beginning, or the home has changed over time with better windows, insulation, or other improvements. A properly sized AC should run long enough to remove humidity, cool the home evenly, and avoid constant starting and stopping. Bigger is not always better. An oversized air conditioner can cool the house too quickly without removing enough humidity, which can leave the home feeling cold and clammy rather than comfortable. The bad reason is that the contractor may have quoted a smaller unit simply to lower the price. That is why it is reasonable to ask why they chose that size. A good contractor should be able to explain the sizing decision. If you have doubts, ask them to provide the cooling load or at least explain the logic they used. They should be able to tell you whether they sized it based on the home, existing ductwork, old equipment performance, square footage, insulation, or a load calculation. At Ray’s, we do not believe in blindly copying the old system or guessing to make the quote cheaper. The equipment should fit the home and the comfort issue you are trying to solve.

Manual J is the standard method used to calculate the heating and cooling load of a home. In simple terms, it helps determine how much heating and cooling your house actually needs. You may need a Manual J calculation if the home does not already have HVAC equipment, if the existing system never seemed to heat or cool the house properly, or if there are major comfort issues that need to be addressed. On a normal replacement job, a skilled contractor may not perform a full Manual J every single time. After quoting and installing many systems, an experienced contractor starts to recognize patterns based on house size, layout, insulation, ductwork, existing equipment, and how the old system performed. However, the contractor should still be able to clearly explain the sizing decision. The problem is when someone simply copies the old equipment size or guesses based on a shortcut without understanding the home. Sometimes the existing system was never the right size in the first place. Bigger is not always better, especially with air conditioning. An oversized AC can cool too quickly without removing enough humidity, which can make the house less comfortable. A good contractor should be able to explain why they chose the equipment size they quoted. If you have doubts, ask how they determined the size and whether a load calculation is needed. At Ray’s, we look at the existing equipment, the size of the home, the ductwork, the comfort problems, and how the system has been performing. If something does not make sense, we slow down and verify it instead of simply guessing.

For most HVAC system replacements, a mechanical permit is required. Your installation company should handle this for you. That includes pulling the permit, making sure the work is ready for inspection, and scheduling the inspection with the city. The permit and inspection process is intended to help protect homeowners. A city-approved installation is not necessarily a sign of an exceptional installation, but it is an important minimum standard. It helps confirm that basic safety and code requirements have been met. Before agreeing to an HVAC replacement, it is reasonable to ask the contractor whether the permit is included and who is responsible for scheduling the inspection. At Ray’s, we believe the homeowner should not have to figure this out on their own. The permit and inspection process is part of doing the job properly.

Yes. In Champaign and Urbana, furnace replacements generally require a permit and city inspection. The installation company should handle this process. That means pulling the permit, scheduling the inspection, and making sure the installation is ready to be inspected. This process is intended to protect homeowners. The city inspection helps verify that the installation meets basic code and safety requirements. It is not the only thing that matters, and it does not guarantee the system was installed perfectly, but it is an important minimum standard. If a company is performing installations without pulling permits, that is a serious concern. If the city finds out, there can be repercussions for the company. More importantly, it may leave the homeowner with an installation that was never properly inspected. Before agreeing to a furnace replacement, ask the company directly: “Will you pull the permit and schedule the inspection?” A reputable contractor should have a clear answer. At Ray’s, we handle the permit and inspection process because it is part of doing the job the right way.

A furnace-only replacement or an AC-only replacement can usually be completed in one day. A full furnace and AC system replacement should usually take two full days if it is being done properly. Can a full system be replaced in one long day? Yes, sometimes. However, that does not always give the installers enough time to complete the work carefully, keep the job clean, make adjustments, and properly commission the system. A full system replacement involves more than simply setting the new equipment in place. The installers need to remove the old equipment, set the new furnace, install the coil, connect the AC, run or reconnect the line set, handle electrical, drains, venting, thermostat setup, sheet metal transitions, and startup checks. When someone is investing $10,000 to $20,000 in a new system, I do not think the installation should be rushed just to get it done faster. Installation quality has a lot to do with how well the system performs and how long it lasts. At Ray’s, we usually allow two full days for a complete furnace and AC replacement. That gives the install crew time to do high-quality work and properly commission the system. Even though the job may take two days, most of the time you should not be without heating or cooling overnight. We plan the work so the home is left in a safe and reasonable condition during the installation process.

It is very common for the upstairs to be warmer than the downstairs, especially during the summer. Heat naturally rises, and the upstairs usually has more exposure to attic heat and sunlight. A well-designed duct system should help compensate for that difference, but many homes are not designed as well as they could be. Some homes have zoning systems or manual dampers near the furnace that help control where the air goes. If you moved into the home after the system was installed, you may not even know those dampers are there. A good technician can usually find them, show you how they work, and help you adjust them. If there are no dampers or zones, the issue may be the ductwork itself. The upstairs ducts may be too small, too long, poorly balanced, damaged, or leaking air before it reaches the rooms. There are a few things you can try before making major changes. Make sure the upstairs registers are open when the AC is running. Do not block them with furniture. You can also set the thermostat fan to the “on” position so air keeps circulating through the home. That can help even out temperatures, although it will not fix a bad duct design. A thermostat with a remote sensor can also help. Instead of only reading the temperature downstairs, the system can also monitor the upstairs temperature. If you are replacing the equipment, this is a good time to discuss comfort options. Variable-speed equipment can run longer and more steadily, which helps reduce temperature swings and can make the upstairs more comfortable. It may not make every room exactly the same temperature, but it can help the house feel more balanced. At Ray’s, we do not look at this as simply an equipment problem. We look at the system, ductwork, thermostat location, airflow, and how the homeowner actually uses the house. That gives us a better chance of addressing the real comfort issue.

A better HVAC system can help, but it may not completely solve the problem by itself. If the upstairs bedrooms are hot because the existing system is old, oversized, undersized, short cycling, or not moving air well, better equipment can make a noticeable difference. A variable-speed system is usually the best comfort option because it runs longer, more steadily, and more quietly. That helps keep air moving and can reduce temperature swings between the upstairs and downstairs. However, it is not realistic to expect the upstairs and downstairs to be exactly the same temperature unless the ductwork and system design support that. If the upstairs does not have enough ductwork, the ducts are leaking, the returns are poor, or the home really needs zoning, new equipment alone may not fully solve the issue. That does not mean better equipment is not worthwhile. It means expectations need to be realistic. Variable-speed equipment can help the home feel more even and comfortable, but a significant upstairs/downstairs temperature difference may require ductwork changes, zoning, balancing, or thermostat sensor changes as well. At Ray’s, we try to explain what the equipment can realistically do and what it cannot do. We do not want to promise that a new system will magically fix a duct design problem. We would rather look at the entire comfort issue and recommend the option that provides the best result for the money.

Closing vents can help a little in some situations, but it is not something you want to overdo. If one part of the house receives too much airflow and another part does not get enough, partially closing a few vents closer to the equipment may help push more air toward the farther rooms. However, you generally should not close more than about 20% of the registers in the home. Your HVAC system is designed to move a certain amount of air. If too many vents are closed, it can increase static pressure, reduce airflow, make the system work harder, and potentially create comfort or equipment problems. Closing vents is more of a small balancing adjustment than a true solution. If you have significant uneven temperatures, the better approach is to inspect the ductwork. There could be ducts that are too small, disconnected, leaking, crushed, poorly designed, or not balanced correctly. At Ray’s, we usually want to determine why the airflow is uneven instead of simply guessing at the registers. Sometimes the answer is simple. Sometimes the ductwork needs attention. Either way, the goal is to improve comfort without putting unnecessary strain on the system.

A two-stage furnace is mainly a comfort upgrade. A standard single-stage furnace is either fully on or fully off. When it runs, it operates at full capacity. That works, but it can sometimes create greater temperature swings, louder operation, and a more noticeable blast of warm air. A two-stage furnace can operate at a lower heating stage when the home only needs a smaller amount of heat. That lower stage is quieter, calmer, and more consistent. It can help the home feel more even instead of cycling between too cool and too warm. This can be especially helpful in homes where some rooms feel colder than others, where the furnace sounds loud when it comes on, or where the homeowner wants a more comfortable heating experience. Is it worth it for everyone? Not necessarily. Each homeowner has to weigh the comfort benefits against the additional cost. If your main goal is the lowest upfront price, a single-stage furnace may be enough. If your priority is quieter operation and steadier comfort, a two-stage furnace is usually worth considering. At Ray’s, we try to explain the difference in plain language so you can decide whether the comfort upgrade is worthwhile for your home.

Variable-speed cooling can be worth the added cost when comfort, quiet operation, humidity control, and even temperatures are priorities. Instead of operating only at full capacity, variable-speed equipment can run longer at lower output, which generally provides steadier comfort and quieter operation. At Ray's, our premium variable-speed cooling option is typically a heat pump paired with a gas furnace rather than a variable-speed AC-only system. This gives the homeowner premium cooling along with efficient heating during milder weather. The furnace automatically provides gas heat when colder temperatures make it the better choice. The equipment still needs to be properly sized, installed, set up, and tested. Variable-speed equipment cannot compensate for a poor installation.

Yes. Heat pumps are a very good option in our area when paired with a gas furnace. A heat pump cools the home during summer and can also provide efficient heating during milder weather. Our premium variable-speed heat-pump system uses the heat pump during spring, fall, and milder winter weather to reduce natural-gas use. When temperatures get colder, the system automatically switches to the gas furnace. This gives homeowners a strong balance of comfort, efficiency, quiet operation, and dependable winter heat. At Ray's, heat pumps are one of the main comfort systems we install. For our climate, we generally recommend pairing them with a gas furnace rather than relying entirely on electric heat.

Yes. Modern heat pumps can provide heat during cold Illinois weather, but Ray's normally pairs a heat pump with a gas furnace so the system does not have to rely on the heat pump alone during the coldest conditions. The heat pump handles most of the heating during milder weather. As outdoor temperatures drop, the system automatically switches to the furnace so the home stays warm without the homeowner needing to change anything. For our climate, we believe this provides a practical balance of efficiency, comfort, and reliability.

For our area, the best answer is usually both. A heat pump is a great way to heat the home efficiently during spring, fall, and milder winter weather, while a gas furnace provides dependable heat when temperatures are at their coldest. The changeover happens automatically. You get the comfort and reduced natural-gas use of the heat pump when conditions are right, along with the strength of gas heat when it is needed. At Ray's, this is our preferred heat-pump setup for local homes.

Sometimes, but not always. You usually need a chimney liner in two situations. The first is when you are installing an 80% furnace into an older chimney that is in poor condition or not properly sized. An 80% furnace still vents through a metal flue and chimney, so the chimney needs to be safe, properly sized, and in good condition. The second common situation is when you are replacing an old 80% furnace with a high-efficiency furnace and leaving only the water heater venting into the chimney. Before the replacement, the furnace and water heater may have both used the chimney. Once the furnace is removed from the chimney, the chimney can become too large for the water heater by itself. When the chimney is too large, the water heater flue gases may cool down before they leave the chimney. This can cause condensation inside the chimney, which can damage it over time and create venting problems. In that case, a properly sized chimney liner should be installed for the water heater. At Ray’s, we look at the full venting setup before replacing the furnace. We do not want to solve one problem and create another with the water heater or chimney.

Yes. Most of the time, an older 80% furnace can be replaced with a new 96% high-efficiency furnace. The main difference is venting. An 80% furnace usually vents through a metal flue pipe and chimney. A 96% furnace vents through plastic pipe, usually out the side of the house, through the basement wall, or sometimes through the attic or roof, depending on the home. As long as there is a suitable place to run the new vent pipe, upgrading from an 80% furnace to a 96% furnace is usually very doable. A 96% furnace also produces condensation, so it needs a drain. Most of the time, it can drain to the same place the air conditioner drains, unless the AC currently drains outside. Common drain options include a sump pump, floor drain, condensate pump, or washer standpipe, depending on the home's layout. At Ray’s, we look at the venting and drain options before quoting the upgrade. A high-efficiency furnace can be a great option, but it needs to be installed with the right venting, drainage, and setup so it operates safely and correctly.

You should use the filter size your system is designed for. If your furnace has a 1-inch filter rack, use a 1-inch filter. If it has a 5-inch filter cabinet, use a 5-inch filter. The filter needs to fit properly so air cannot bypass it and dust does not get pulled around the filter. A 1-inch filter is okay, but it needs to be changed more often. Most homeowners should change a 1-inch filter at least every 3 months, and sometimes more often if they have pets, allergies, construction dust, or heavy system use. A 5-inch filter has much more surface area, so it can usually last much longer—often up to a year, depending on the home. A 5-inch filter can also allow for better filtration without putting as much extra strain on the HVAC blower, as long as the filter and ductwork are sized correctly. If you currently have a 1-inch filter and want a better setup, you can ask your HVAC company about installing a 5-inch filter cabinet. You do not need to replace the whole furnace just to upgrade the filter setup. At Ray's, our furnace installations include a new 5-inch filter cabinet whenever the available space and system configuration allow because we believe it is a cleaner, easier, and better long-term setup for most homeowners.

You should consider a whole-house dehumidifier if the humidity in your home is regularly above 55%. High humidity can make the house feel sticky, uncomfortable, and harder to cool. Even if the thermostat says the temperature is low enough, the home may still not feel comfortable if there is too much moisture in the air. A whole-house dehumidifier can also help if you have a musty smell in your basement or crawlspace. That musty smell is usually a sign that moisture is lingering. If you regularly get a small amount of water in the basement after heavy rain, or if the crawlspace stays damp, a dehumidifier may be worth considering. Humidity control is not just about comfort. It can also help protect the home. Too much moisture can contribute to musty odors, poor indoor air quality, and conditions that are harder on the house over time. A properly installed whole-house dehumidifier works with your HVAC system to remove moisture from the air throughout the home. It is a much better long-term solution than moving a small portable dehumidifier from room to room. At Ray’s, we look at humidity as part of the home's overall comfort. Healthy air matters, and sometimes lowering the humidity is just as important as lowering the temperature.

You should consider a whole-house humidifier if the humidity in your home regularly drops below 30% during the winter. When the air in your home gets too dry, it can cause comfort problems. Some common signs include frequent static electricity, dry skin, dry throat, and bloody noses during the winter. A whole-house humidifier can also help protect certain items in the home. If you have expensive wood furniture, wood floors, musical instruments, or other items that can be affected by very dry air, maintaining a healthier humidity level may help. A whole-house humidifier connects to the HVAC system and adds moisture to the air as the furnace runs. That makes it more convenient than filling portable humidifiers throughout the house. It is also important not to over-humidify the home. Too much humidity in the winter can cause window condensation and other moisture issues. The goal is not to make the house feel damp but to keep the humidity within a healthy, comfortable range. At Ray’s, we look at the whole home before recommending a humidifier. If the air is too dry and the home is a good fit, a whole-house humidifier can make winter much more comfortable.

Ameren rebates can change from year to year, so it is always best to verify the current program before choosing equipment. Right now, the main types of residential HVAC equipment that qualify are typically heat pumps and mini-split systems. Standard furnaces and standard air conditioners may not qualify as they have in the past. This is one reason it is important to discuss your options before replacing equipment. A basic AC and furnace may be the right choice for some homes, while in other situations, a heat pump or dual-fuel system may provide access to available incentives while also improving comfort and efficiency. The key is making sure the equipment actually qualifies. Not every heat pump or mini-split automatically meets the rebate requirements. The system has to meet the program rules, and the paperwork needs to be handled correctly. At Ray’s, we try to keep up with available rebates and incentives so homeowners are not leaving money on the table. If a rebate is available, we want to help you understand it before you make your final decision.

As of 2026, there are currently no federal tax credits for standard residential furnaces, air conditioners, or heat pumps. That is important because many homeowners still hear about federal HVAC tax credits online, and some of that information is outdated. That does not mean there are no incentives at all. Utility rebates, manufacturer promotions, financing offers, and local programs may still be available depending on the equipment and timing. At Ray’s, we try to distinguish what is current from what is outdated. If there is a real incentive available, we want the homeowner to know about it. However, we do not want to build a quote around a tax credit that may no longer apply.

Most new HVAC equipment includes a manufacturer's parts warranty, and many manufacturers require timely registration to receive the full available coverage. Ray's handles the equipment registration and provides the customer with warranty information after installation. Ray's also includes a two-year labor warranty on new systems. Parts and labor warranties are different: a manufacturer may provide a covered replacement part, while the labor needed to diagnose the problem and install that part may be separate once the Ray's labor warranty has ended. Amana is our premium equipment brand. Select Amana systems include a lifetime unit replacement limited warranty for the original registered homeowner when the applicable warranty conditions are met. Before choosing a system, make sure you understand what warranty is included, who backs it, how long it lasts, and what registration or maintenance conditions apply.

A parts warranty and a labor warranty are not the same thing. The parts warranty is normally provided by the equipment manufacturer and covers eligible replacement parts during the warranty period. The parts warranty usually does not cover the labor required to diagnose the problem and install the replacement part. Ray's includes a two-year labor warranty on new systems, which covers the labor side during that period according to the warranty terms. At Ray's, we explain both types of coverage before installation so homeowners understand what is protected and what could still cost money later.

The Ray's Comfort Club is our annual maintenance plan designed to make caring for your heating and cooling system simple. Ray's contacts you to help schedule your seasonal maintenance, so you do not have to remember when each visit is due.

The Comfort Club includes one Furnace Clean and Check and one AC or heat pump Clean and Check each year for one HVAC system. Members also receive 10% off repairs and priority maintenance scheduling.

The Comfort Club costs $199 per year and renews annually unless canceled. For a limited time during Ray's 80th anniversary promotion, new members receive $80 off their first year, bringing the first-year cost to $119.

Yes. If your home has a heat pump instead of a traditional air conditioner, your annual heat pump maintenance is included along with your furnace maintenance.

Yes. Comfort Club members receive 10% off approved repairs during their membership. The membership does not guarantee that breakdowns will not occur, and diagnostic fees are not discounted.

Comfort Club members receive priority when Ray's schedules available maintenance appointments. We contact members to help plan their seasonal visits, including furnace maintenance beginning in the late summer or fall and AC or heat pump maintenance when outdoor temperatures are warm enough for proper testing. Priority scheduling applies to maintenance appointments and is not a guarantee of same-day or emergency service.

Our basic AC clean and check is a 30-minute maintenance visit designed to check the general operation of the air conditioner and clean the outdoor unit. During a basic AC clean and check, the technician will typically check the furnace filter, check thermostat operation, examine and clear the drain as needed, check general AC operation, measure the temperature difference between the return and supply air, clean the outdoor AC unit with water and cleaner, listen to the unit run, and look for obvious issues. This type of visit is intended to be a basic seasonal checkup. It helps make sure the system is running, cooling, draining, and operating the way it should at a general level. It is not the same as a major repair visit or a deep diagnostic inspection. If the technician finds something that does not look right, they can explain what they found and recommend the next step. At Ray’s, we like clean and checks because they give homeowners a simple way to stay ahead of obvious problems before the weather gets extremely hot. It is a practical maintenance visit, not a scare tactic.

Our basic furnace clean and check is a 30-minute maintenance visit designed to check the general operation of the furnace and make sure there are no obvious issues before heating season. During a basic furnace clean and check, the technician will typically check or change the filter, check thermostat operation, examine and clear drains as needed, check general furnace operation, measure the temperature difference between the return and supply air, clean or vacuum the furnace cabinet, shine the outside of the furnace cabinet, inspect the flue pipe, listen to the furnace run, and look for obvious issues. This type of visit is intended to be a basic seasonal checkup. It is not the same as a full diagnostic visit or a deep safety inspection, but it gives the technician an opportunity to catch obvious problems and make sure the furnace is operating normally. At Ray’s, we want furnace maintenance to be straightforward and useful. The goal is to help homeowners go into winter with more confidence that their furnace is ready to run.

A maintenance plan can save money when you use the included visits and benefits. Ray's Comfort Club is $199 per year and includes one Furnace Clean and Check and one AC or heat pump Clean and Check each year. Members also receive 10% off repairs and priority maintenance scheduling. Booked separately, an AC Clean and Check costs $105, and a Furnace Clean and Check costs $105. The Comfort Club combines both annual visits into one plan and makes it easier to maintain a regular maintenance schedule. The goal is simple: steady maintenance, clear benefits, and fewer surprises.

A gas furnace creates flue gases when it runs. Those gases are supposed to be safely carried out of the house through the furnace vent pipe. If a vent pipe becomes disconnected, damaged, blocked, or improperly installed, there is a risk that carbon monoxide could enter the home instead of being vented outside. Modern furnaces have safety controls designed to shut the furnace down if there is a serious venting or pressure problem. Those safety features are important, but they are not a reason to ignore maintenance or warning signs. Another concern is a cracked heat exchanger. The heat exchanger separates the furnace flame and flue gases from the air that gets blown through your home. If the heat exchanger is cracked, there is a risk that carbon monoxide or combustion gases could mix with the air moving through the ductwork. Because carbon monoxide is dangerous and cannot be seen or smelled, every home with gas appliances should have carbon monoxide detectors. I especially recommend having them near sleeping areas so they can wake you up if there is a problem at night. At Ray’s, we take carbon monoxide concerns seriously. If there is a venting problem, a cracked heat exchanger, or any safety concern, the goal is to explain the issue clearly and help the homeowner make a safe decision.

A burning odor is common when you first activate your furnace after a period of disuse due to dust burning off. If the smell persists or you notice unusual noises, contact our service team for an inspection.

Replacing your air conditioner is not always necessary when installing a new furnace. If your current AC is functioning properly, it can usually be integrated with the new furnace installation.

It's not recommended to close registers in unused rooms as it can disrupt airflow and system efficiency, similar to the effects of a clogged air filter.

For optimal performance, have your HVAC system professionally inspected twice a year, typically before the peak heating and cooling seasons.

With regular maintenance and proper care, a typical HVAC system can operate efficiently for about 10 to 15 years.

If you're experiencing comfort issues, have your current furnace evaluated. Our technicians can determine if your unit is appropriately sized and recommend solutions.

Ray's Heating & Cooling operates Monday through Friday from 8:00 AM to 4:00 PM and is closed on Saturdays and Sundays.

They accept American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.

Nearby places include Prairieland Anti-Cruelty Spay Neuter Program, an animal shelter offering pet services, and Prairie Land Kennel, which provides pet sitting and shopping services.

Customers visiting Ray's Heating & Cooling can take advantage of nearby pet services such as Prairie Land Kennel for pet sitting and care while attending to HVAC needs.