Bill's Heating & A/C

Reviews

• KF

  Kelly Francis

  1 day ago
  2.0
  Had a heater a/c check up, was told I need new thermostat. They installed a new thermostat that I had gor$125. Took the guy 10 minutes to install . Told me everything’s good. So 4 month later I turn on a/c and no power to the a/c. The thermostat wasn’t compatible with my a/c.so the text never checked the a/c before he left.! Had to buy another thermostat and pay$860 for part and install. I asked Bills to refund the labor costs but they didn’t want to hear that. Terrible customer service. Beware!! 🤬😡🤬
• AM

  Anony Mous

  6 days ago
  5.0
  We had such a great experience! We called and literally 20 minutes later a tech came out to diagnose our AC which wasn’t working. They spent 2-3 hours diagnosing for free and then gave our options for repair (no pressure). We decided to replace with a heat pump since our system was very old. Next day they came out as agreed and quickly and efficiently did the job. Heat pump is working great and the price was definitely super reasonable much cheaper than most big HVAC companies. Will definitely be returning for HVAC needs!
• SS

  smcpherson05

  Jun 26, 2026
  5.0
  Thanks so much for making this as easy as possible! We went from quote to install for a new furnace and heat pump in one day! Another well-known company was originally the crew that came out to fix our A/C and give us a quote on a new one. They still have not gotten back to us with a quote 48 hours later. Meanwhile, your team showed up like a fairy godmother in boots and so much professionalism and made the whole problem go away in 24 hours. That is incredible! If it is convenient, I would love for John, Matthew and Tyler to also know that they complete jobs faster than some companies return calls! We were amazed at the rebates Tyler found for us too- he went the extra mile making calls. Cheers!
• PP

  Pamela

  Jun 18, 2026
  1.0
  Maverick came out to see why our compressor wasnt working. It is 25 years old he said. He told my husband we had to replace the whole system and it would be $9K to 15K. Little did he know I had used my AI prior to him coming out. The AI gave me 3 different reasons it could be. I mentioned the one I thought it was. I asked him can't we just buy a fuse at CoOp and pop it in and it will work. He said NO and gave us some b.s. reason about it being a different problem. A new system....B.S. CROOKS TAKING ADVANTAGE OF MY 77 YEAR OLD HUSBAND. NOT ON MY WATCH. He had no clue I was right inside the house listening to him the whole time. Well my husband paid hom the dispatch fee WHICH I WISH I KNEW ABOUT BECAUSE I WOULD'VE REFUSED TO PAY IT. I would not have allowed my husband to give them $59 just to try and rob us out of 9K to $15K. Anyways my husband went to CoOp and came home with a $3 fuse and bingo cold air was flowing just like I knew it would. I trust AI way more than these Crooks. I think the techs must get a commission. I specifically asked can't it just be repaired or a fuse replaced and ge flat out said no. I should take them to civil court or stop paymemt on the check.
• JH

  Joey Hostetler

  Jun 15, 2026
  1.0
  Called Bill's for an E183 error on my Nest thermostat. Technician spent 2.5 hours outside and came in with a misdiagnosis of low refrigerant and a sales pitch. 6 separate estimates ranging up to $13,153 for a full system replacement. My furnace and AC are both from 2019 and had been meticulously maintained by the previous owners. The tactics used were textbook high pressure sales a "next day discount" that jumped from $1,000 to $3,000 between estimates, a June savings event with an arbitrary discount, and an Avista utility rebate of $950 that goes to Bill's not the homeowner. He also offered to bring a temporary AC unit over, told me to text him directly, and when I said to send me the files he said he'd "get in trouble" if he didn't explain all the options.so he wanted me to sign a 13k bill right there from his tiny phone. They also wanted $2,178 to test the system for leaks with zero guarantee they'd find anything and made clear that any additional repairs would cost even more on top of that. Got a second opinion. Refrigerant was never low. The actual problem was a bad contactor a $40 part. Total repair cost: $300 plus a tip as I was extremely grateful. The technician never even properly checked the wiring. A 30 year veteran found and fixed the real problem in under an hour. Do yourself a favor and get a second opinion before signing anything with Bill's.

Frequently Asked Questions About Bill's Heating & A/C