Bill's Heating & A/C

Reviews

• VM

  VIOLETTA M

  1 day ago
  1.0
  You were the first person to give me a quote, and I feel you took advantage of the fact that I have no HVAC knowledge. You told me that several things were malfunctioning and that I needed to replace the entire system for over $13,000. You mentioned that amount so casually, as if you were talking about $10. I decided to get a second opinion from Provision Heating. They thoroughly inspected the entire system and found that the issues you claimed were simply not true. They charged me only $200 to make the necessary repairs, and everything started working immediately. I’m extremely disappointed that you tried to convince me to spend over $13,000 on a replacement system that I did not need.
• RP

  Randy Palmer

  3 days ago
  5.0
  A big shout out to Bills Heating and AC. The install team of James and Cory did a fantastic job with the installation of my new AC unit. My particular story is rather long so to all my friends in the Spokane region, if you’re looking to purchase a new AC or furnace unit or upgrade to a better system, Bills is the only place you need to call. Better prices, excellent installation teams and their customer service is second to none.
• JC

  john caudill

  5 days ago
  1.0
  Weird experience, tech barely talked, sat in his car uncomfortably, truly a bizarre encounter and not at all “service” oriented. Left feeling like I will pay but call another company and start over. He just stared at it, was rude, had no tools and then said it would be $6100 and he would not fix the masonry. OK, thank you so much! He did a horrible job explaining what he found. I had to tell him twice it works but the thermostat does not. He should not be working in a front-facing position that requires communication. Frankly, he just should be doing something else.
• DV

  Dave Vahala

  6 days ago
  5.0
  During an especially hot stretch where it was 75+ degrees at night, one evening our 41 year old heat pump finally gave up. Next day, a Wednesday, I called two top Spokane area heating and A/C firms. The first one said they could have someone check it out and provide a quote the following Tuesday. Bill’s gave us a quote Thursday afternoon (actually honored a quote they had given us in 2024) to install their top of the line York heat pump and furnace system. By Friday afternoon, we were cool! Literally! Nice to have a modern thermostat too instead of our ‘80’s hall unit! Everyone we worked with was top of the line too! From our initial salesman Lucas to techs David and Noland, the electrical crew and office staff, we met and talked to some wonderful people who made us feel like family. Honoring the two year old quote saved us some serious money and getting the work done so quickly saved us from hot, sleepless nights. Bravo Bill’s Heating and Cooling! Today, we built a decorative heat pump cover to blend in to our backyard to cap off our experience.
• GS

  Gretchen Scott

  Aug 10, 2026
  5.0
  So impressed! It's rare to have a company both make promises and deliver so well and with such attunement to their customers. A tech came, same day (on Friday), to our home, fixed our issue, provided a robust and competitive long-term solution to our weary furnace and air conditioning unit, and hooked us up with a whole gaggle-team the following Monday to enter at 8:00am sharp, set up, pull out, remove, replace, clean, and leave our home by 1:00, spotless. Everything they did, they executed with thoughtfulness, prompt, clear and concise communication, text notifications about their arrival time - they had thought of everything! They are PROS. They performed, as if orchestrating a dance - so many moving parts, all knowing their rhythm and routines. Simultaneous movement and efficiency, We highly reccommend Bill's Heating & A/C!

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