Bill's Heating & A/C

Reviews

• CM

  Cece M

  1 day ago
  5.0
  Had a great experience with Bill's Heating & AC! I especially want to give a huge shoutout to Taylor Higgins. He was super personable, easy to talk to, and clearly knows his stuff. His communication was great throughout the whole process, and I really appreciated how he took the time to explain everything without making it complicated. You can tell he's a true professional and knows what he's doing. Really nice to deal with someone who's both knowledgeable and down to earth. Definitely recommend!
• AI

  Amy Ingalls

  Oct 7, 2026
  2.0
  Service technician was very professional however, do Not call them for service or evaluation until you find out if they do warranty work for your type of furnace. They charge $65 to come out and evaluate and do not service Ruud/Rheem systems. Wish I knew that before I paid $65 for them to come out to find out they didn’t do warranty work. Also they quoted $325 dollars to replace a flame sensor that is $50 per different HVAC technician that does warranty work, although that part isn’t covered by warranty
• JW

  Jacob Wheeler

  Oct 3, 2026
  5.0
  Scott came out and looked over everything. Went over his inspection and gave honest opinions. I agreed and decided to move forward with new heater and AC. Very fair and competitive pricing, and team of guys showed up next day. Shout out to Kyle, Zach, Jonathan, and one other kid was with the install team. Then Patrick and can't remember his partners name came next day for testing and inspections. Did an amazing job, will definitely recommend them. Thanks again for everything.
• SW

  Suzanne Wingo

  Sep 21, 2026
  1.0
  I ordered and installed two mini splits. The Install crew was great. However, since then Rob shows up to troubleshoot and breaks the fan on one unit, after over two hours trying to jam it in. Then the unit has an odd sound like something was rubbing. Another tech, Matt, came out and found issue immediately. Rob had bent the plastic trying to jam fan in place so it rubs and makes a noise constantly. Matt ordered new part to be here end of this same week. He did a great job! Since then, no word for two weeks, I call, no call back, so called again, I was told part came in but was broken. No call to advise me. I call again, finally part came in and scheduled. Then Another Tech shows up, calls someone and can’t figure out what’s broken. My thought, call Matt, he saw it. Anyway he leaves and comes back and says the wrong part came in this time. Bill’s Heating needs to train their parts department and technicians. Now I’m sure I’ll wait another two weeks. Not impressed by any of the staff but Matt. Look elsewhere for your mini splits and save yourself a lot of frustration and time (weeks).
• LP

  Lisa Parsons

  Sep 17, 2026
  1.0
  DON'T USE THIS COMPANY! Suddenly they have over 6000 positive reviews. This is new from when I posted the review. DID THEY BUY REVIEWS TO OFFSET THEIR PREVIOUS REPUTATION? Additionally, I had another company come out and "turn on" the stoves. BILL'S tried to tell me they couldn't service the gas stoves and I'd have to replace them. THIS COMPANY IS A CON! They will try to sell you a new furnace or things you don't need. They have a 2.3 rating on Yelp. They are not accredited by the BBB because of complaints. Buyer BEWARE! We were told this company was great so we called them. They came out the first time to fix a problem. Then they came out to inspect the furnace and told us that the high efficiency furnace we had in our attic was the wrong furnace for that area and we needed to replace it. We believed that maybe that was why we had a leak problem, however, in hindsight after reading all the reviews on Yelp and other sources we found out that a standard tactic for this company is to sell you a new furnace and that their employees may even get a bonus for selling you on one. What finally raised more red flags for us. ( I thought they might be giving us faulty information) was when we had them come out to fix a couple of loose wires on a gas fireplace and see why our two gas fireplaces were not lighting. Not lighting because they turned off the gas line when they installed the new furnace and didn't bleed the lines. I get a call that they have advised the renters that they shouldn't use the fireplaces. The technician said he didn't fix the wires because he was just on a diagnosis call. Then he proceeded to tell me they wouldn't work on them because they were too old. They wanted to sell us new gas fireplaces. That's when I knew they were just running a scam to make money off of unsuspecting clients. When I went and read all the reviews it confirmed that they have shady practices and we got taken for $6000.

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