Celene did a great job. Very informative of the work being done. Gave advice on routine filter changing to help prevent other damages to the heating and cooling system. We would highly recommend Celene as well Holliday as a company to do work
Called Holliday to have my fireplace looked at. Conner came out and diagnosed the issue in about 30 minutes. The showed me the pricing for repair. While he was out here, had him look at our HVAC making a humming noise. Diagnosed that in 10 minutes. Came back out today to replace the gas valve and fix the HVAC issue. Friendly, on time. No hidden costs from the initial estimates 3 weeks ago. Highly recommended!
We have had excellent service from Holliday Heating+Cooling+Electric. We had an old furnace that was time to upgrade to new heating and install air conditioning to get rid of 4 fans and a window air conditioner with our summers much hotter than in years past. We had Comfort Advisor Ryan Chicoine meet with us to give us options as we didn’t want to have to rip out existing duct work after we had remodeled our basement. Ryan confirmed we didn’t need to do that and could install a new system as well as an air filtration system that has been excellent! From other staff coming to rip out our old system, install the new one, everyone has been professional, organized, show up when they say they will be here, and educating us on the process. We since have had to have 2 service calls to address our cooling system that has been dealt with promptly with appts, text messages, follow up calls, and great service.
We had researched other companies but had already had referrals from other friends and we are happy with our decision. We have been so grateful with air conditioning without all the noise and were fortunate this got installed right before the Spokane fires happened on Aug 1. We were also lucky not to have to evacuate.
Your training, job standards and expectations to get it done right has been our experience so far! We are pleased to make this investment in our home that was long over due.
Thanks to all the staff who have helped us, Ryan C, Anthony, Jayden, Miguel, Michael, Nicholas, and Alexander and ladies in the office, Rebecca and Ashleigh.( I think I covered everyone but hopefully didn’t forget someone!)
Thank you so much for bringing much more pleasant days with our new system!
With appreciation,
Jennifer and Mark H.
We had a Holliday Estimator out for a new system. We had researched their brand, Daikin, thouroughly. Range of pricing for a complete system replacement was 11k-15.5k complete, with the higher price being for the FIT system. The estimate from the salesman was much higher than anticipated. When we questioned the difference, the salesman made a negative comment and left. We felt we would NOT hire this company, based on the salesman's conduct.
UPDATE:
The general manager contacted us within a couple hours of posting our disappointment.
He apologized, and offered an estimate that was competitive, for Daikin Fit type systems.
After a bit of discussion, we decided to accept the estimate and have Holliday install a new system.
The GM was extremely kind and professional, and the techs were literally great.
The new heat pump system worked well immediately, and we are extremely happy with the kindness and professional response we received. We don't often find a company going the extra mile to regain a customer, and this company certainly did. They made it right, they were professional and made good on every promise made.
Update from original review below based on the company reply: I mentioned the Aprilaire filter but was not stuck on that brand or that it needed to be that style it was just one I was familiar with. I even mentioned it had to be a top access and was not sure if Aprilaire made top access. There was never any confirmation to me that they were sure the water heater needed to move to change out my filter box. I had two other companies quote after being ghosted, and neither mentioned needing to move the water heater. One completed the work with no issues in under an hour! I do appreciate they care enough to call me after a bad review to discuss, but it would have been more valuable earlier...
I called this company because of their great reviews. This review is for customer service only because no work was ever performed. I wanted my 1" furnace filter box converted to a 4". I was asked to text pictures to a certain number, and he would get back to me with an estimate. I sent the information on August 18th and immediately sent him the additional photos he requested. Did not hear anything, so checked in on August 24th and asked when he thought I could get a quote. No response! Really a business is ghosting a customer? Wow! Needless to say, I found a better company to deal with!