ER
Erica Reyes
May 25, 2026
This company was hired by a good friend of mine under the expectation that they would be done in 2-3 days. With all the wonderful reviews, we thought it would be easy.
The house was cleaned, furniture moved to the middle of the rooms (no ceilings to be painted, no issue right?) and clear instructions with no concerns after a walk through and quote.
Well, we were wrong. Now mind, I’m not there, but I’ve been updated the entire time. It’s been 2 weeks, and the house is “done” but not even close. There are sections not done, rooms left a mess with things such as wallpaper showing, all the holes in the wall sloppily painted over, all the outlets and screws were removed and shoved in a bucket with no rhyme or reason, the closets not meant to be touched (full of keepsakes) were lazily tossed into piles on the bed. The master bedroom door has a stripe of paint across it, there’s a ring of paint in the kitchen sink and multiple spots clearly not primed or prepped. And not even taking all of that into account, the rooms were painted in the wrong colors. (Swapped with each other)
This house belongs to her late mother, and even with two walk throughs, and acknowledging that the job was poorly done. (Throughs text messages in writing no less!) There was a glimmer of hope for professionalism and correction of the issues.
On the day of, late, then later than the reset expectation, and then it became my friend’s fault. All the blame for the delays, all the blame for the mess and disrespect her fault.
It went from professional to personal fast and ugly.
When she asked for the access to her home back, the decency to give it to her was denied. He sent a picture of it outside for her to retrieve.
Ironically if you read the only other bad review. It’s also a woman explaining what went wrong for her and there’s an excuse for every complaint that somehow makes it not the companies fault.
Edit:
I want to attach photos showing what was promised, and how it was being delivered, and note that it’s still not complete.
The photo that notates “in the log” is how he returned the garage door opened to my friend. A photo and a note. Not an apology, not an admittance to things getting out of hand, but blame and dodging.
The photo of the texts are copied directly from him, and then the excuse on why he was late, and then the excuse on why it couldn’t be done.
I appreciate the companies reply, but admitting now that the expectations set should have been more clear is too little too late. While I know this company can do a good job, this is not an example of it. Especially when it fell back on the owners shoulders.
It doesn’t get more rude blaming customer, especially when you know her mother passed and this is her trying to take care of her mother’s house. A simple “we messed up” and walking away could have made this better.