Schaal Plumbing, Heating and Cooling

Reviews

• SH

  Stephen Hill

  4 days ago
  5.0
  Repair of a cracked water connection on a sink. Poor work was done by the installer when the house was built. The young man from Schaal fixed it right and checked other faucets and connections. Mr. Medina was very knowledgeable and nice to visit with. Very reasonable repair, half what the plumbing company would have charged me when I lived in ND. Happy with the work. This man is an excellent employee.
• MH

  Mick Heath

  4 days ago
  5.0
  Scott Ault was the technician from Schaal's Plumbing and Heating that replaced our old tankless water heater with a new one. He was courteous, thorough, knowledgeable, and professionable with his work. Without any reservation I would recommend Scott for any plumbing needs you might have. Mick Heath Ankeny, IA
• DS

  Daniel Schmitz

  Aug 19, 2026
  5.0
  The Schaal staff is top notch. I booked my tune up appointment after busienss hours with their AI phone agent then called back the next day to ensure my gold membership program would cover my services. Their techs go above and beyond to show respect and kindness. My wife has had past experiences with other contractors that have made her uneasy, but that is never an issue with Schaal. Matthew even did us the favor of moving our bins from the street on trash day. Nothing but good things. Keep it up!
• JM

  Jeff Mason

  Aug 14, 2026
  1.0
  We could not have had a worse experience with Schall. Seven years ago they installed a completely new HVAC system. At the time we received great service from both sales and the techs involved. Four years ago we began to have issues with our AC unit. It became a pattern that every summer we would need to have them out to repair it beyond just the annual service. The last two summers it has quit entirely and we’ve had emergency fixes leaving us without AC for days at a time. In May we started this cycle over again, they came out, gave it a temporary fix, and told us the needed part was back ordered for 4-6 weeks. My fault for not following up, and sure enough last Sunday our AC went out again. Tuesday a tech came out and let us know that the part needed to be replaced and no temporary fix was possible, but rest assured they would over night the part. As of Friday I’ve gotten the same story every day. Schall hasn’t reached out to me once, I’ve had to call them. We’ve finally had enough and are going with a local HVAC company instead of one owned by a private equity firm. This experience has been incredibly frustrating and the total lack of customer service is appalling. DO NOT CALL SCHALL!
• WW

  W Wang

  Aug 10, 2026
  1.0
  I wouldn’t recommend this company based on my experience. Their service seems to be very hit or miss. My AC recently started having issues, and I was looking for a company I could use for regular HVAC maintenance in the future. I called Schaal to schedule a service appointment. I had seen some reviews mentioning that their prices could be quite high, which initially made me hesitant. However, the person I spoke with was very friendly and offered to waive the $99 trip and diagnostic fees, so I decided to give them a try. I was told that the technician would arrive between 11 AM and 1 PM, so I rearranged my work schedule and stayed home specifically for the appointment. Around 12:30 PM, I received a call saying that the technician would actually be there about two hours later. Unfortunately, I wouldn’t be home at that time. The representative asked if I wanted to reschedule, and I said I would rather just cancel the appointment. What really surprised me was that she immediately hung up after I said that. I honestly found that very odd and disappointing. I ended up calling another company, and they were able to send someone out within about 30 minutes. I never actually got to experience Schaal’s HVAC service, so I can’t comment on the quality of their actual repair work. However, based on this experience, I don’t think I’ll be choosing them for my future HVAC needs. The way the appointment was handled left a pretty poor impression.