Scott County Fence

Reviews

• LL

  Linda

  Apr 6, 2026
  1.0
  My husband called Scott county fencing. We hesitated because of all the reviews that we read online about how bad the communication is with the company but we talked to two neighbors who had good experiences with the company. So, we went ahead and contacted the company. When my husband found them, we heard someone say hello and then my husband said is this Scott county fencing and she said yes really snotty. There was a hesitation and my husband stated that we were interested in having someone come out to our house because we were interested in getting a fence put in. She said that she would have someone contact us so my husband said do you need my phone number and she said yes and so he gave it to her. That was approximately two weeks ago and we have yet to hear from the company. Obviously, we are not going to call the company back. We have gone with another fencing company. It is apparent to us that they do not want the work.
• RP

  Ryan Van Pelt

  Oct 22, 2018
  4.0
  Cut to the chase: Pros: fair value overall, quality seems to be good (4 months in), installation within a few weeks. Cons: communication was poor, the final total was higher than contracted. Researching and purchasing a fence was a learning experience for us. I didn't realize how difficult it was to get in touch with companies (several local businesses did not return calls at all). Tom Rudd did call back, and was pleasant to work with. Their proposal was not the lowest, but they were close and agreed to a minor discount to match the lowest bid we received. Fence installation was quicker than expected (about a week to start work). The installation was finished within about a week (4' vinyl coated chain link). It has been four months and the fence does not seem to have any issues. However... communication during / after the installation was poor. No contact to let us know what days they would be there to perform the next stage of the work, or when it would be completed. In fact, after the workers left the last time there was no contact for almost a week until I called Tom (see below). After installing the fence there was a gap where the fence met the house. I called Tom and he said he had a custom piece to install. He came out a week or so later, bolted it on, and advised us of an additional cost. Before authorizing the fence installation I had asked him - specifically and in person - "what could change the total?". His reply: "Nothing, Ryan: this will be the total!" He later confirmed he said this, but had been mistaken. I debated between 3 and 4 stars because the total price ended up being higher than the Estimate and some of the installation seemed a little messy / uneven. I pulled out the estimate sheet to verify, and it says (in part): "'Any...extra costs [will be charged] only upon written orders". This was not our experience. The additional piece was needed, and I believe he did try to be fair... but it was still different from what was promised. And instead of coming to us when he realized the issue and discussing / updating the Proposal, he informed us after the installation was complete. Which brings me to my final takeaway: I think the value was fair, and they were able to get the work done within a few weeks, but communication was poor.

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