LD
Lori Dalton
Aug 12, 2026
Thayne was great. He came out, asked what was going on and inspected both the furnace and A/C unit to see if he could find the problem. He was very personable and talked through what he was doing/finding. A simple service got us back up and running and he assured me my A/C unit will thank me 🤣 appreciated his sense of humor.
I was amazed at how quick Gerardo got to my house, at least a 20 mile + trip, assessed the problem, fixed it and was out the door in less than an hour from the phone call. Great service! They will be my 1st call next time!
KE
Kathy Elliott
Aug 7, 2026
He got my thermostat updated🤗at no charge due to warranty. He always finds a way to solve an issue which is so much appreciated and shows quality and assurance in his performance in doing his job. Thank you
MB
Michelle Baughman Blattel
Jul 27, 2026
I have been collaborating with the technicians from One Hour and Benjamin Franklin in Ames for over a year regarding all of our properties. Thayne, Nato, and Paige consistently demonstrate excellent support and ensure the smooth operation of our properties and the satisfaction of our tenants. Thank you
BM
Bruce Maxwell
Jul 27, 2026
The technician was great. He was very nice. He let me know what he was doing and what the problem was. He had to do a lot off troubleshooting but figured it out in the end. I would highly recommend them to service your HVAC needs.